Alder Health Services, Inc.

Service. Compassion. Inclusion.

Harrisburg, PA   |  http://www.AlderHealth.org

Mission

Alder Heath Services improves the health and well-being of individuals living with HIV/AIDS and members of the LGBTQ community by providing a culturally competent and affirming environment that empowers the people we serve

Ruling year info

1988

President/C.E.O.

Ms. Rosemary Browne

Main address

100 N Cameron St Suite 201- E

Harrisburg, PA 17101 USA

Show more contact info

Formerly known as

AIDS Community Alliance of South Central Pennsylvania

Lancaster AIDS Project

Alder Health Services

EIN

23-2485020

NTEE code info

Human Service Organizations (P20)

Mental Health Treatment (F30)

Lesbian/Gay Rights (R26)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

By providing high quality case management and supports, health and wellness education, and physical and mental health services, Alder Health Services strives to: Reduce the rate of HIV infection, Ensure access to person-centered care, Foster a healthy and informed community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Case Management & Support Services

Our medical case management program uses a client-centered approach dedicated to helping HIV-positive individuals achieve a high level of self-sufficiency and make informed choices about their care. Case Management services help to:

- Educated clients on treatment options
-Enhance access to medical care, health insurance,
prescription medication, mental health services and
community resources.
-Foster skills to combat barriers related to stigma, gainful
employment and household budgeting.
-Provide housing and financial assistance programs.

Population(s) Served
People with HIV/AIDS

Education and Wellness Services work throughout the South Central Pennsylvania community to raise awareness of health needs, risk and prevention strategies. In program works to have participants become active and engaged in making healthier choices in their lives.
In addition to general health and wellness programming for members of the lesbian, gay, bisexual and transgender community, Alder Health offers targeted HIV prevention programs for men who have sex with men and individuals who injection drugs in our region.

Population(s) Served
LGBTQ people
Adults

Medical home (Primary Care Physician) with locations in Harrisburg . The Medical program of Alder Health Services is available to anyone in the community regardless of insurance status. The program has a special focus upon the unique health needs of the Lesbian, Gay, Bisexual and Transgender Community as well as those living with HIV/AIDS and individuals struggling with addiction in our community. Most insurance policies accepted.

Population(s) Served
LGBTQ people
People with HIV/AIDS

Offered at the Agency's two locations- Harrisburg and Lancaster - Mental Health Services offers professional mental health counseling and psychiatric services. While the program is open to anyone in the community, services offer a level of specialty meeting the unique needs of the lesbian, gay, bisexual and transgender community. Services are available on a sliding fee for those who do not have insurance or do not have access to a plan with which Alder Health is a participating provider.

Population(s) Served
LGBTQ people
Adults

Alder Health offers STD Screening and Treatment Services through a partnership with the Pennsylvania Department of Health. The service is offered at the Agency's Health Centers weekly and on special occasions at locations throughout the community.
Screening is offered every Wednesday from 4PM to 8PM at the Harrisburg Health Center (100 N. Cameron St.)

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

LGBTQ people, People with HIV/AIDS

Related Program

Mental Health Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Clients accessing outpatient mental health therapy and/or outpatient psychiatric services.

Number of new clients within the past 12 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

LGBTQ people, People with HIV/AIDS

Related Program

Family Medicine

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

New Clients in outpatient mental health and/or psychiatry and primary care.

Number of therapy hours provided to clients

This metric is no longer tracked.
Totals By Year
Population(s) Served

LGBTQ people, People with HIV/AIDS

Related Program

Mental Health Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of practicing medical doctors

This metric is no longer tracked.
Totals By Year
Population(s) Served

LGBTQ people, People with HIV/AIDS

Related Program

Family Medicine

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2 part-time MD's and 1 Full-time CRNP

Number of men who have sex with men tested for HIV

This metric is no longer tracked.
Totals By Year
Population(s) Served

LGBTQ people, People with HIV/AIDS

Related Program

STD Screening and Treatment

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people provided with PrEP

This metric is no longer tracked.
Totals By Year
Related Program

Family Medicine

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people in the area with access to affordable housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with HIV/AIDS

Related Program

Case Management & Support Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with HIV/AIDS

Related Program

Case Management & Support Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total dollars distributed for utilities assistance

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with HIV/AIDS

Related Program

Case Management & Support Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

2018-2020

#1 Improve and Expand Services
#2 Increase Awareness and Support
#3 Maximize and Diversify Income Growth- including fundraising
#4 Create programs for Volunteers/Advocates

#1 Improve and Expand Services
A. Improve Services
1. Institute a structure for quality planning.
a. Create a structure for identifying, measuring and monitoring outcomes.
2. Create a quality improvement committee
a. Maintain oversight of staffing and agency needs [HR] (SOP or new goal)
b. Ensure compliance of employee manual [HR]
c. Revise CEO performance evaluation [HR]
B. Expand Services
1. Start the Spa at Alder Health (e.g. acupuncture, massage, reiki, etc.)
2. Expand Telehealth Services (e.g. tele-psych).
3. Expand case management services beyond mental/behavioral health.
4. Hep-C Testing
5. Implement a holistic wellness program (e.g. yoga)
6. Build in employment supports (e.g. housing supports).
7. Bring specialists to Alder Health
8. Formalize fee schedule for training.
9. Start food pantry/food bank.

#2 Increase Awareness and Support
A. Increase Awareness and Support of Alder Health
1. Create a marketing and communication plan.
2. Use people in materials who look like people we serve.
3. Identify who will implement the plan.
4. Identify budget, target markets and focal points. (Get in front of non-LGBTQ community).
5. Include a public affairs/advocacy component.
6. Develop community partners
B. Increase Awareness and support of LGBT Issues, Concerns and Care.
1. Hire a public policy person/lobbyist/contracted lobbyist.
2. Increase collaborative initiatives with current and new partners (e.g. competency training).
3. Offer competency training to other providers, organizations and businesses.
4. Develop a Public Policy Committee
5. Conduct a community needs assessment, including focus groups, surveys, etc.

#3 Maximize and Diversify Income Growth, Including Fundraising
1. Hire a development director
2. Create development plan, which includes different types of fundraising.
3. Assess current fee, billing and compliance structure, to ensure we are most efficiently using current funding.
4. Develop a fee schedule for community education- beyond grant-funded services.
5. Diversify revenue beyond grant-funding programs, ensuring strength of current grant-funded programs.
6. Increase board engagement in recruiting and retaining major gifts and other fundraising efforts

#4 Create Program for Volunteers/Advocates

#1 Improve and Expand Services
Establish and execute a process to quantify the cost of a unit of service across all existing and future services. [Finance]
Develop policy and procedures as expanded services are identified [HR]

#2 Increase Awareness and Support
Hire a development director
Create development plan, which includes different types of fundraising.

#3 Maximize and Diversify Income Growth, Including Fundraising
Develop a fiscal policy for handling of net revenue ahead of budget. Within 6 months of operating expenses
Develop a 340b revenue contingency.

#1 Improve and Expand Services
A. Promotion of an employee to Director of HR. Contracting with Paychecks to provide HR support and consultation.
a. Maintain oversight of staffing and agency needs [HR] (SOP or new goal)
b. Ensure compliance of employee manual [HR]
c. Revise CEO performance evaluation [HR]
B. Expand Services
a. Hep-C Testing - Offered to high risk individuals. Free, Walk in Clinic
b. Implement a holistic wellness program (e.g. yoga) -Started January 2019, we offer yoga and pound class every week.
c. Formalize fee schedule for training. (July 2019)
d. Start food pantry/food bank. (July 2019)
e. Onsite Pharmacy (July 2019)
#2 Increase Awareness and Support & #3 Maximize and Diversify Income Growth, Including Fundraising
A. Increase Awareness and Support of Alder Health (October 2018, Marketing & Resource Development Position created and filled)
1. Create a marketing and communication plan.
2. Use people in materials who look like people we serve.
3. Identify who will implement the plan.
4. Identify budget, target markets and focal points. (Get in front of non-LGBTQ community).
5. Create development plan, which includes different types of fundraising.
6. Diversify revenue beyond grant-funding programs, ensuring strength of current grant-funded programs.
7. Increase board engagement in recruiting and retaining major gifts and other fundraising efforts

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Alder Health Services improves the health and well-being of individuals living with HIV/AIDS and members of the LGBTQ community by providing a culturally competent and affirming environment that empowers the people we serve.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Alder Health Services, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Alder Health Services, Inc.

Board of directors
as of 3/10/2021
SOURCE: Self-reported by organization
Board co-chair

Rev Lori Hatch-Rivera

MCC of the Spirit

Term: 2015 - 2020


Board co-chair

Robin Perry-Smith

Education Manager/KEPRO

Term: 2015 - 2020

Matt Roan

Health Management Associates

David Misner

Pa Dept. of Community & Economic Development

Oralia Dominic

Penn State Hershey Medical Center

Samuel Gill

Bill Krenz

Dept. of Nursing, Penn State Hershey Medical Center

Elizabeth Mihmet

Hospice of Central PA

Carmen Henry-Harris

Penn State

Kristen Harfield

Chase Wright

Mette, Evans & Woodside

Russell Boggs

Retired

Jennifer Kissane

Penn State Hershey Medical Center

Jonathan Hicks

YMCA

Jamin Gibson

PNC Bank

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 03/10/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 01/09/2020

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.