FACE TO FACE

Hospitality * Mutuality * Transformation

Philadelphia, PA   |  www.facetofacegermantown.org

Mission

We are Dedicated to the health, well-being, and stability of our community. Face to Face meets basic human needs and reduces suffering. With hospitality, we provide a safe environment and practical tools, which enable people in Germantown to confront personal challenges, empower their lives, and fulfill their unique potential.

Ruling year info

1997

Principal Officer

Mary Kay Meeks-Hank

Main address

123 E. Price Street

Philadelphia, PA 19144 USA

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EIN

23-2862064

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Dining Room

Our Dining Room alleviates hunger by serving warm, nourishing meals to low income families as well as single and homeless individuals. We welcome guests Friday, Saturday, Sunday, Monday, and Tuesday. For our guests our dining room is much more than a place to get a hot meal; it is their family room where they feel part of a community that values them. We open our doors by 9am and invite people to sit, relax, read, enjoy coffee and socialize while they wait for the meal. It is through our Dining Room that we learn of our guests challenges and refer them to our other programs for help. We have a dedicated group of nearly 3,000 volunteers each year, and they are a huge part of what makes our Dining Room a success.

Population(s) Served
Economically disadvantaged people
Homeless people

Our Health Center provides free nurse managed care to nearly 800 underserved people each year. Primary services include blood pressure screening, foot care, and diabetes education. Health promotion programs include Reiki/Reflexology, Stress Reduction and the Washeteria, where people can take a hot shower and receive a new set of clothes.

Population(s) Served
Economically disadvantaged people
Homeless people

The Face to Face Legal Center protects the human, civil and legal rights of low income and homeless individuals. Our Legal Center serves nearly 700 people each year, and helps many clients to secure legal identification, which is essential in today’s society.

Population(s) Served
Economically disadvantaged people
Homeless people

Our Social Services Center provides counsel and referral to hundreds of clients each year. From simple packets promoting hygiene to help securing housing, utilities, and employment, this service gives many clients the resources they need to resolve a variety of issues.

Population(s) Served
Economically disadvantaged people
Homeless people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Related Program

Dining Room

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Between May 2017 and January 2018, we completed a renovation and temporarily re-located our services to a smaller facility. We returned to previous guest attendance levels in Fall of 2018.

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Related Program

Dining Room

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback,

Financials

FACE TO FACE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

FACE TO FACE

Board of directors
as of 4/9/2021
SOURCE: Self-reported by organization
Board co-chair

Mr. James Domenick

Bryn Mawr Trust

Term: 2019 -


Board co-chair

Ms. Barbara Keeney

PNC Bank

Term: 2019 -

Peter Bellwoar

Executive VP of Sales, Colonial Electric Supply Company

Rosemary Duffey

Coordinator of Prenatal Care, Family Practice and Counseling Network

Maureen Holland

Attorney, Cozen O'Connor

Tara Maguire

Philanthropist

Joseph McIntyre

Sr. Manager, Pfizer

Thomas O'Rourke

Retired Banker

Sylvester Peterka, C.M.

Pastor, St. Vincent dePaul Parish

Courtney Reed

Community and Public Affairs Associate, Einstein Health Network

Miles Rittmaster

Lawyer, Law Offices of Miles B. Rittmaster

Bob Swartley

Pesident, Owner, Swartley Brothers Engineers, Inc.

Karen O'Neill

Director of Transitions, Lincoln Investment Planning

Robyn Graham

Brand Marketing Strategist, The Robyn Graham

Danielle Arnold

Senior Director, Community Impact Comcast NBC Universal

Kathryn Jones

Assistant General Counsel, School District of Philadelphia

Dan Sardaro

Customer Account Manager, Comcast Business

Stuart Katz

Administrator, Philadelphia Department of Public Health

Rhakeim Miller

Neighborhood Advisory Committee, Germantown Community Development Corp.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/09/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 04/09/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.