Good Samaritan Services
Restoring Hope. Transforming Lives.
Programs and results
What we aim to solve
Offering care across the continuum of need for housing, at present we offer men women and women with children Emergency Shelter, Transitional Housing, Long Term Affordable Housing; beyond this we offer Permanent Housing Support to mother-led families. \n\nBefore merging with GSS, our permanent housing services was a program of Bridge of Hope (Bridge of Hope Lancaster & Chester Counties), but our board determined that that program model was too restrictive. We are expanding our services to address the needs of more families, individual women and men – single fathers and their children as well as single mothers and their children. We strive to be flexible, adaptable and deliver a customized approach to helping every person we serve. We take chances on people who are in extreme need, and serve the most vulnerable members of our communities. Above all, we are clear that each family’s journey to self-sufficiency looks different, so our approach to helping them is in each case unique.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Emergency Housing
Good Sam helps individuals and families get off the streets, out of unsafe environments, and begin their journey towards housing stability. Our emergency housing serves men, women, and children throughout Lancaster and Chester County. We provide them with a fully secured place to rest, plenty of food, and all the daily necessities of living in addition to case management and mental health services to help them fulfill their goals. The typical stay in one of our emergency shelters is 30 - 60 days, with the exception of our Code Blue months when we are accessible for those in need of nightly shelter.
Residential Housing
Good Sam provides both transitional and affordable housing services that serve as stepping stones between our Emergency housing and Permanent housing. We own several properties which are used to provide housing at a much lower than typical rental rate in addition to receiving continued case management. This empowers individuals and families to develop a budget, increase savings, and fulfill their personal goals prior to moving into permanent housing. The typical stay in one of our Residential Housing services is 6 months to 1 year.
Supportive Housing
Good Sam assists individuals and families throughout Chester and Lancaster Counties stay in their own homes. Our caseworkers come alongside participants to determine the appropriate next steps. We offer an extensive array of services including rehousing and short-term rental assistance. We work together with our participants and communities to ensure they have a safe place to call home.
Where we work
External reviews

Our Sustainable Development Goals
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Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We provide emergency shelter and transitional program for men in Phoenixville, and women and children in Ephrata; and provide a supportive permanent housing service for families throughout Chester and Lancaster Counties . The goals of the program are:\n\n1. To provide shelter and housing that is appropriate for the level of need, including Emergency Shelter, Transitional Housing, Long-Term Affordable Housing and sustainable permanent housing\n2. To offer case management to help participants develop and work through their success plan. \n3. Offer financial stability and a multi-faceted Job Training Program with clear steps to help clients find and maintain employment. \n4. To access the multiple resources of the local community and serve as a conduit for the care and generosity of the community.\n 5. To help people develop skills and financial stability to make it possible to successfully return to independent living.
What are the organization's key strategies for making this happen?
in Chester and Lancaster Counties for over thirty years. We have a dedicated staff with over a century of combined experience in human services. \n\nAn average of our work for the last five years shows that through our program:\n\n• 62% of shelter/transitional residents moved to permanent housing\n\n• Of those, 52% remained living independently 1 year after\n\n•64% of unemployed participants found employment\n\nAdditionally our connection to our community is very strong, as evidenced in our tremendous network of hundreds of volunteers and mentors.\nHousing Services \n* emergency shelter, will house 96 men, women & children\n* transitional housing will host 51 men, women & children\n* long-term affordable housing will host 13 adults\n* permanent housing services will see 70% of all families complete and graduate the program. \n* every dollar invested in a program participant will result in $2,00 increase in income for that participant.
What are the organization's capabilities for doing this?
We own eight properties: an emergency shelter, three transitional living houses, and a long-term transitional house in Phoenixville PA; an emergency shelter/transitional living house and long term transitional house in Ephrata, Pa, and work out of offices in four places, Coatesville, Ephrata, Lancaster City, and Phoenixville. We recently formed several partnerships with churches to provide housing and mentoring teams for families in our Permanent Housing Program. \n\nOur staff has a great deal of experience addressing issues of housing and homelessness. And we have hundreds of volunteers who help us in a wide range of ways, sharing expertise, life experience and material assistance to the people we serve.
What have they accomplished so far and what's next?
Since 2016 the board of GSS has been following an ambitious strategic plan to create a permanent housing program. In partial fulfillment of that plan, in December 2017 we merged with Bridge of Hope Chester and Lancaster County to create our own Permanent Housing Service. Since 2017 more than 65 families have been served through the Permanent Housing program, receiving rental assistance and life skills training to help them maintain their independence. \n\nAt the same time, we continue to provide emergency shelter, transitional housing and long term affordable housing to men and women in Chester and Lancaster Counties. \n\nGood Samaritan Services will continue providing all of the same programs and services we always have in our efforts to play a leading role in ending and preventing homelessness in our communities. These include: \n• Emergency Shelter\n• Transitional Housing\n• Affordable Housing\n• Permanent Housing\nIn each case, individuals and families enrolled in the above programs receive comparable services as appropriate. These include: \n• Case Management\n• Rental Assistance\n• Mentoring groups from local congregations\n• GSS Job Training Program\n• Scholarships for education\n• Food and supplies\n• Financial Stability Programs\n o Microloan Program\n o Matched Savings Program\n o Wheels of Hope (car donation program)\n o Emergency cash assistance
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Good Samaritan Services
Board of directorsas of 01/25/2023
Mr. John Torres
Retired-Lockheed Martin
Term: 2018 - 2022
David Cagliola
Radnor Benifits
Vicky Cagliola
Independent accounting consultant
Shawn Cahill
Maillie, Falconiero & Company, LLP
Sarah Hackman
Glenmoore Associates
Jill Apelian
John Brennan
Fannie Mae
Mary G. March
Pietragallo Gordon Alfano Bosick & Gordon
Mike Senico
BB&T Bank
John Torres
Stephanie Vermillion
Radnor Financial Advisors
Sharon Fremont
Radnor Financial Adv.
Chelsea Spiegelhalder
PA College of Optometry
Darlene Taylor
Lanc Co.MH/MR/EI
Molly Brown
Bentley Systems
Joyce Reeves
Retired, School Board President
Dennis Rittenhouse
Retired Church Pastor
Barbra Martin
Lancaster General Hospital
Simon Brain
Amuneal Manufacturing Corp
Ray Brubaker
Tim Michel