Making a difference...once visit at a time!

aka FCHHA   |   St Albans, VT   |


We provide high quality health care programs and related support services in a community setting to residents of all ages of Franklin County, VT. We also provide Nurse Family Partnership services to low income mothers and babies in Franklin, Lamoille and Grand Isle counties in Vermont. We are committed to excellence in service. We strive to meet the needs of our clients in a professional manner that promotes health, independence, comfort, dignity and quality of life.  We fulfill our mission by:
promoting and maintaining quality health care
promoting wellness
aiding in the prevention of diseases
providing comprehensive health care within the home setting
collaborating with other groups in developing and implementing community health care and service programs
contributing to the knowledge which will improve community health and service practices

We are also committed to providing medically necessary home health care to everyone who needs it regardless of their ability to pay. Each year, we provide over $500,000 in charity and uncompensated care, and seek to fill this gap through our fundraising efforts.

We recruit and support professional home health care experts to provide the highest quality care to our community. We provide them with leadership and educational opportunities to ensure they are abreast of all the latest innovations in care and to build leaders for our future.

Our programs and services cover a full range of home health and support services for children and adults including: rehabilitation therapies for all ages, maternal child health and lactation consultation, support of at-risk mothers and babies through Nurse-Family Partnership, skilled nursing, hospice and palliative care, homemaker support, high-tech nursing, long term care, private duty care, and wellness programs and screenings.

The best testament of the value of our care to the people in our community is their overwhelming support of our work through patient satisfaction scores and the trust they put in our agency and our staff each day.

Ruling year info


Executive Director

Ms. Andrea Patrick-Baudet MBA, RN, CHPN, CHPCA

Main address

3 Home Health Cir

St Albans, VT 05478 USA

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NTEE code info

Home Health Care (includes Visiting Nurse Associations) (E92)

Hospice (P74)

Homemaker, Home Health Aide (P44)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Home Health and Hospice Services

Hospice provides compassionate care at the end of life. An expert team provides medical care, pain and symptom management as well as emotional and spiritual support.
Palliative Care provides expert pain management and comfort care to people with chronic illness, uncontrolled pain or a life-threatening illness.
High-Technology Nursing is provided by specially trained nurses, experienced in caring for those who need ventilators, central and peripheral intravenous drug therapy, chemotherapy, high-tech infant care, pain management, tube feedings and other high-tech services.
Long Term Care Services provide case management, personal care and support services for elders and people with physical disabilities or chronic diseases.
Private Duty Services are offered through CareNet, a private duty alternative, on a private pay basis. Capable and willing health care personnel offer assistance with personal care, chores, homemaking and respite.

Population(s) Served

Our staff provide physical and occupation therapy as well as speech language pathology to children and adults in the home setting as part of the comprehensive home care and hospice team.

Population(s) Served

We provide support to nursing mothers as well as provide skilled nursing services for children from birth through 18 years. We also support mothers and children from pregnancy through the third birthday of the child in our Maternal Early Childhood Support program.

Population(s) Served

We provide care to children with life-limiting illnesses and support to their families through our Pediatric Palliative Care program.

Population(s) Served

Where we work


Centers for Medicare and Medicaid Services (U.S. Department of Health and Human Services) - Medicare Certification 2011

United Way 2022


Business of the Year 2011

Franklin County Industrial Development Corporation

Most Creative Campaign 2011

Franklin Grand Isle United Way

Affiliations & memberships

National Hospice and Palliative Care Organization 2022

American Occupational Therapy Association 2022

CareNet 2017

Combined Federal Campaign 2017

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our overall goal is to help people recover from illness and age in place where they are most comfortable -- their home.

Provide the highest quality home health care and hospice to the people of Franklin County, Vermont.

Educate our community about the importance of advance healthcare planning and the value of home care and hospice.

Ensure that vulnerable new mothers have the support they need to raise a healthy family.

We hire highly qualified staff in a full range of disciplines to provide skilled care and caregiver support services to our clients.

We work with our community partners to ensure smooth transitions between hospital, nursing home and home health care.

We provide nurse home visitors to new mothers and their babies who meet income eligibility guidelines for our Nurse Family Partnership and Maternal Early Childhood Support Services programs.

We provide public education and education to providers about hospice care and advanced care planning.

We have a staff of 200 full and part time employees who all meet the qualifications and have the licenses they need to do their job. More importantly, we hire the best people with the best qualifications and have them work as an interdisciplinary team to ensure the best quality of care for our clients.

Our Nurse-Family Partnership Program was one of the first in Vermont and each year exceeds the guidelines for this national, evidence-based program.

We designate a Registered Nurse to work directly with the discharge department of our local hospital, which is across the street from our main office. Having one person who is knowledgeable, recognizable and well-respected bolsters our image with both hospital personnel and patients to ensure them that they will have a smooth transition to home.

Our staff of rehabilitation therapists cover physical, occupational and speech therapies for adults and children.

We actively encourage obtaining and retaining professional certifications by our staff, especially in hospice.

We have successfully implemented the use of new telemonitoring equipment which helps people stay healthy at home by sending test results that they take at home to one of our nurses for review each day. This helps identify issues before they get out of hand.

We have identified the need to grow our capacity for fundraising from private sources to help fill the gap left by Medicaid reimbursements that do not cover the full cost of care.

Because of high Medicaid usage in our community, our unreimbursed care has risen to almost $800,000 in the last year. Our response has been to concentrate our funding on the most necessary parts of our work, leaving things such as a redesigned responsive website unfinished.

We struggle with retention of staff and with providing annual wage increases in a changing healthcare climate.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?



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The people, governance practices, and partners that make the organization tick.


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Connect with nonprofit leaders


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Board of directors
as of 05/05/2022
SOURCE: Self-reported by organization
Board co-chair

Corey Parent

Board co-chair

Melissa Southwick

Adam Goss

Loretta Heimbecker

Coleen Kohaut

Judy Zsoldos

Lorraine Jenne

Mary Lou Beaulieu

Matthwe Glitman

Suzanne Hull-Casavant

Derek Hoy

Jennifer Archambault

Chip Sawyer

Michelle Sawyer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Not applicable
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 5/5/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


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Race & ethnicity

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Gender identity

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Sexual orientation

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