PLATINUM2024

HASTINGS FAMILY SERVICE

aka HFS   |   Hastings, MN   |  www.hastingsfamilyservice.org

Mission

Hastings Family Service mission: The people of the Hastings area reaching out as Family in support and Service to one another.

Ruling year info

1970

Executive Director

Ms. Amy Sutton

Main address

301 Second Street East

Hastings, MN 55033 USA

Show more contact info

EIN

23-7083534

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Thrift Shops (P29)

Transportation (Free or Subsidized) (P52)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

HFS Food Shelf - The Market

Provides a 5-7 day supply of food to individuals and families; meet with every client to determine the root cause of their need and other programs/services that may be able to help them; provide 1-3 day emergency bags to bridge gaps; provide fresh produce to seniors through our Market Cart mobile produce program; Market Express a 3-4 day supply of food through an express drive thru

Population(s) Served
Adults

Uses volunteers to deliver noon meal to homebound and elderly.

Population(s) Served
Adults

Provides rides, visiting, and chore services using volunteers.

Population(s) Served
Adults

Provides grants and financial assistance for crisis like utility shut-off, transportation issues, job-related expenses or medical prescriptions; Free clothing and household vouchers provided through our Rivertown Treasures thrift store

Population(s) Served
Adults

Provides gifts and groceries during the Holidays.

Population(s) Served
Adults

Where we work

Affiliations & memberships

Minnesota Council of Nonprofits 2023

Second Harvest Heartland 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children who received school supplies

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Pounds of fresh produce distributed per year

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

A food shelf program called Market Cart that delivers fresh produce to senior living facilities

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Through our Meals on Wheels program

Estimated dollar value of clothing and household goods donations

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Dollar value of items provided at no cost through our Rivertown Treasurs thrift store

Total pounds of food distributed to families/individuals annually

This metric is no longer tracked.
Totals By Year
Related Program

HFS Food Shelf - The Market

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Total lbs of food distributed across all food programs including in-person choice model food shelf, drive thru food shelf option, emergency bags, Market Express, and Market Cart mobile produce program

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hastings Family Service (HFS) strives to ensure that the basic needs of food, clothing, shelter, and connection are met for all community members in our service area (school district 200.)

Hastings Family Service (HFS) engages the community and volunteers to work together to meet the basic needs of all of our neighbors. Community groups, churches, businesses, families and individuals support HFS, and volunteers help to provide the programs and services that make our community stronger.

Hastings Family Service (HFS) has been helping the community since 1970, adding programs and services over the years as community needs were identified or increased. With a dedicated staff and over 400 community volunteers, HFS is able to provide services and create human connections and belonging that help people thrive and overcome challenging times in their lives. HFS has a strong reputation and is a trusted and transparent steward of the gifts provided to help meet the needs of all community members.

Although the need continues to increase, HFS has met the need through increased donations and creative strategies. For example, HFS moved into a new location in 2011 that allows the organization to better serve the community in a respectful and dignified way. HFS can operate more efficiently with the addition of warehouse space and increased freezer/refrigeration capacity while also increasing revenue from the thrift operation through increased space and marketing strategies.

HFS has built a strong and positive reputation as a trusted community partner. We hope to continue to proactively meet the needs of the changing community, meeting the needs of our neighbors with compassion and competence.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, To identify gaps in services available

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

HASTINGS FAMILY SERVICE
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HASTINGS FAMILY SERVICE

Board of directors
as of 02/23/2024
SOURCE: Self-reported by organization
Board chair

Katy Lindberg

Farmers Insurance Agency

Term: 2018 - 2024

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/1/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 06/01/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.