SOUTHSIDE COMMUNITY HEALTH SERVICES INC

Southside has identified four strategic goals, referred to as the Quintuple Aim:

1. Improved clinical quality outcomes for patients
2. Lower total cost of care
3. Patient satisfaction
4. Provider/employee satisfaction
5. Health equity

Southside has a robust board committee structure that oversees the strategic goals and reports on the strategic plan on a monthly basis.
Southside's Quality Improvement Committee has a comprehensive Quality Plan that spells out the many areas of focus, whether in diabetes or depression care, cancer screening, or social determinants of health.

Southside works to be as efficient as possible, partnering with referral partners to lower patients unnecessary ER visits, for example, and doing as much care as we can in house in a team-based care approach.

Southside conducts quarterly patient surveys and works with a Latino Advisory Board to get feedback from patients. The majority of board members are patients at Southside, a hallmark of the health center program.

Southside also conducts quarterly employee surveys and has implemented several programs including Joy in Work to have a cross-organization platform for employees to engage with one another and give guidance to leadership on any number of initiatives.

Southside receives $2.9M in federal funding to off-set the costs of seeing uninsured patients, who currently make up 37% of our patient base (2023 data). The rest of Southside's funding comes from various grants, state funding, as well as earned income.

Southside has implemented state-of-the-art electronic health record systems in all clinics (Epic) in order to maintain an excellent standard of care. The dental clinic recently completed a $500,000 remodel, adding two new dental suites to increase the number of patients that can be seen. Southside has incorporated telehealth in order to further increase access to care for its community.

In 2020, Southside completed a total remodel of its dental clinic, adding two dental suites and increasing the number of patients that can be treated in the clinic. In 2015, Southside updated its recording systems software to ensure better exchange of information between the two clinics. To continue this update to infrastructure, Southside has implemented telemedecine to increase access to care. This will allow Southside to expand its geographic scope, broaden its community, and increase access to care in Minneapolis and beyond.
In 2022, Southside has launched a capital campaign to build a new clinic which will house medical, dental, vision, behavioral health, and enabling services all under one roof. This new facility called One Southside will increase capacity by 40%. Southside will keep its current dental site as well in order to meet the need for dental care in the community.