PLATINUM2024

Community Action House

Nourish | Equip | Empower

aka CAH   |   Holland, MI   |  www.communityactionhouse.org

Mission

Purpose: End poverty in our community and help families prosper. Mission: Provide area families and individuals with food, clothing, shelter, and opportunities to build necessary skills to achieve a stable and prosperous life. Values: Welcoming all. Better is possible. Together is the way. We are radically welcoming. We are guest-centered. We lead with kindness. We are curiosity-driven. We are always improving. We are collaborative by design. We demonstrate contagious commitment. We are one team.

Ruling year info

1972

Chief Executive Officer

Scott Rumpsa

Main address

739 Paw Paw Drive

Holland, MI 49423 USA

Show more contact info

EIN

23-7120670

NTEE code info

Human Service Organizations (P20)

Other Housing Support Services (L80)

Thrift Shops (P29)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
Register now

Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our Purpose End poverty in our community and help families prosper.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Stabilization Services, Skill Building Programs, and Support Services

Stabilization Services: Food Club, Personal Products, Daily Community Kitchen, Lakeshore Food Rescue, Short-term Case Management and Foreclosure Intervention.
Skill-Building Programs: Community Housing Partnership (CHP), Education Classes, Long-Term Case Management.
Support Services: General Store (Resale), Community Garden, Volunteers

Education: Financial Capability, Home Buyer Education, Home Maintenance.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This represents the number of meals provided at the Community Kitchen in 2023. That's 201 meals per day.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Community Action House is committed to providing area families and individuals with food, clothing, shelter and opportunities to build the necessary skills to achieve a stable and prosperous life.

Providing of Emergency food, clothing, housing, case management, educational and financial assistance for individuals who are in need of such services.

Stabilization Services
Community Kitchen
Food Club
Lakeshore Food Rescue
Education Classes
Street Outreach
Foreclosure Prevention
Resale Store

Our 2023 Community Impact by the numbers
Food Club
-3,564 families served.
-10,594 people served.
-Over 1.4 million meals worth of groceries provided.
-1,300+ families rely on Food Club every week.
-An average of 35 new member signups every week.
-Fresh fruits and vegetables were three times more popular than the next category of foods!
Community Kitchen and Holland Community Garden
-70,834 meals served.
-An average of 201 meals served each day.
-Open 350 days.
-5,500 pounds of fresh, local produce grown at the volunteer-run community garden.
Lakeshore Food Rescue
-Over 2 million pounds of food rescued to increase food access.
-41 New food donors joined the Lakeshore Food Rescue network (a 46% increase).
-24 new nonprofit organizations became food rescue recipients (a 43% increase).
-41 volunteer drivers utilized the Food Rescue Hero app to transport food in their own vehicles.
Outreach
-11,240 Refresh visits.
-2,539 showers and 297 haircuts provided.
-Over 500 mailing address services provided.
-355 referrals to critical community resources.
-76 clients successfully housed.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

Financials

Community Action House
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Community Action House

Board of directors
as of 04/19/2024
SOURCE: Self-reported by organization
Board chair

Brian Pageau

No Affiliation

Laurie Bos

Tom Arendshorst

Wade Blowers

Kat Schulte

Bob Sterken

Austin Asamoa-Tutu

Cindy Angerer

Don Goris

Scott Nagelvoort

Britt Delo

Jeff Dornbos

Josh Ribbens

Lauren Hearit

Esther Fifelski

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/2/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/02/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.