PLATINUM2022

The Triangle Nonprofit & Volunteer Leadership Center

Strengthening Nonprofits & Mobilizing Volunteers

aka The Volunteer Center   |   Durham, NC   |  http://www.thevolunteercenter.org

Mission

Our vision is to create a vibrant and engaged community and to be the Triangle's leading resource for nonprofits and volunteers. To accomplish this, our mission is to inspire, strengthen and mobilize nonprofits & volunteers. A charitable nonprofit, the Center has the largest volunteer base in the Triangle and works with over 1,500 nonprofits. A true community-centric organization, the Center supports nonprofits and provides individuals, companies and civic organizations the opportunity and resources to make an impact across all issue areas. Our services enable nonprofits to make a difference across the Triangle...when you support the Center you are supporting all nonprofits and the entire Triangle area.

Ruling year info

1997

Executive Director

Ms. Kim Shaw

Main address

PO Box 3374

Durham, NC 27702 USA

Show more contact info

Formerly known as

The Volunteer Center of Greater Durham

EIN

23-7128378

NTEE code info

Nonprofit Management (S50)

Voluntarism Promotion (T40)

Youth Community Service Clubs (O51)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Strengthening Nonprofits Nonprofits provide vital safety net functions for communities, as well providing many other needed services throughout communities. Most of these organizations are small with limited staff and funding resources. Increasingly these organizations report higher demands for services and diminishing resources.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Nonprofit Resources & Services

The Center provides essential resources/tools to over 1,400 Triangle nonprofits to strengthen their community impact, including:
- Free Monthly training sessions on nonprofit best practices (marketing, finance, and volunteers, and resource development) including a Quarterly Fundraising series
- Triangle Association of Volunteer Administrators provides training/networking & other resources to support nonprofit volunteer staff
- Hands On Triangle, online volunteer matching database for nonprofits to promote their organization's volunteer needs, events and other community information
- Volunteer of the Year and Governors Award Recognition-event honoring volunteers nominated by area nonprofit including the Governor's Volunteer Service Award for the Triangle
- Capacity-building/fundraising events provide direct financial support for nonprofits such as the 5K Great Human Race
- Community Speakers Bureau
- Resource Referral System provides inkind community donations to nonprofits

Population(s) Served
Adults

The Center operates the largest volunteer network in the Triangle area. A community hub, the Center connects individuals with opportunities for service. Services include:
- Hands On Triangle: Hands on Triangle (HOT) is a web-based volunteer matching database. The system is tremendously flexible and provides a wide-range of options to help encourage volunteers to get involved in their community.
- Volunteer of the Week: The Center recognizes a “Volunteer of the Week” to recognize and encourage community volunteers
- A monthly electronic newsletter promotes volunteer needs and special nonprofit events
- AmeriCorps Seniors-RSVP program engages adults 55 and up in volunteer activities
- Community Volunteer Fairs-TNVLC organizes/participates in 4-6 volunteer fairs annually
- Corporate Volunteer Programs-working with businesses to create community service projects
- A significant number of community service referrals are coordinated for both academic and court-ordered service.

Population(s) Served
Adults

The Center's Youth programs directly engage young people (ages 12-19) in community service to inspire them to make a difference and to help develop them into future leaders. These programs include:
- The Mayor’s Award recognizes & gives youth an opportunity to volunteer during their summer vacations
-The Commissioners Award recognizes & gives youth an opportunity to volunteer during the school year
- Serve as the local certifying organization for the Presidential Service Award (the nation's premier volunteer award program)
- Student Action Board is a leadership training program combining reflection & service to empower them to make a difference in the community
- IMPACT Camp-Week-long service projects at area nonprofits
- Model UN- Students learn how MUN can be used as a vehicle for learning about the world around us, civic engagement, and personal growth
- Civic Engagement Leadership Institute-intensive summer enrichment experience empowering students to impact their community

Population(s) Served
Young adults
Children and youth

Since 1976, the Center has worked with the Department of Social Services to help those most in need in our community. These programs include:
-Share Your Christmas: Helps local families in need receive Christmas presents such as clothing, toys, pajama and blankets—annually serving over 2,500 people
-Thanksgiving Dinners Program: Provides a special Thanksgiving meal to Durham citizens who are disadvantaged, elderly, or disabled—annually serving more than 1,500 meals.
- Back Packs for Kids: Durham children living at or below poverty level are provided much needed school supplies through this program. Without this program, hundreds of local children would start school without the supplies they need-annually providing over 400 fully equipped backpacks to children in need.

Population(s) Served
Adults
Children and youth

The Center works with companies that are looking for opportunities to expand their corporate engagement in the community. These include community service/teambuilding projects as well as many other ways businesses can support the nonprofits community.
- Corporate Volunteer Programs- The Center works with companies to develop one-time or ongoing service projects that will involve their employees
- Corporate Volunteer Award Programs-developing creative ways to recognize staff
- Corporate Sponsorships to support nonprofits
- Leadership Durham-(coming soon)- Community awareness programming that will also tie-in community service
-Corporate Volunteer Fairs- working with companies to organize and bring nonprofits to their sites for volunteer engagement

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of hours of training

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Nonprofit Resources & Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of organizations accessing technical assistance offerings

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Nonprofit Resources & Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of training workshops

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Nonprofit Resources & Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our Goal is to provide resources that will strengthen these nonprofits and allow them to fulfill their mission and better impact the community.

Provide comprehensive training in key areas that will enhance nonprofit operations. These include 4 major training components and areas of specialization:

1- Ongoing monthly training (free) that address all areas of nonprofit operations and provides best practices and practical tools.

2- Creating and sustaining the Triangle Association of Volunteer Administrators (TRIAVA) which focuses on providing training, tools, networking and other resources to support nonprofit staff that are responsible for volunteer recruitment and management .

3- Developing and maintaining a Fundraising /Capacity building Quarterly training series. This brings in community professionals that will provide at a greatly reduced cost expert strategies for nonprofits to increase their fundraising success.

4- Serving as a Hub for the Service Enterprise Initiative (SEI) from Points of Light . This is an extensive change management training program that helps nonprofits make operational changes and leverage volunteers (especially skilled volunteers) to help their agency make a bigger impact without substantial budget increases.

(We also are exploring a few other training support options (Executive Director and Organizational Program Capacity projects)

The Center has a long history of providing excellent training options for nonprofits. Having worked in the Triangle community for more than 50 years, we have relationships with many organizations and individuals who understand the importance of nonprofits and are willing to lend their expertise and resources.

In addition to being able to partner with these organizations, we also have recruited an experienced team of trainers and coaches that develop our training curriculum.

We have been certified by Points of Light to be the SEI training "HUB" for the Triangle and the central/eastern part of the state. We also partner with the Governor's office of North Carolina to help promote and fund the SEI program.

TNVLC is also a recognized member of NCAVA with many of our training courses approved for certification.

The Center has successfully organized and maintained all of these training sessions. After COVID, our staff and trainers quickly pivoted to move all of these training online. Some of this required extensive revamping of the curriculums being used.

Currently all trainings sessions are fully scheduled. While at first (2020 1st quarter) we thought having all trainings online might reduce participation, the opposite has happened. We have increased participation and now fully expect that online training will be a permanent part of our training programs. We do anticipate have some in-person offering once public health guidelines permit this. However, it has become obvious that online training has many benefits, chief among them making the classes more accessible.

Additionally we conduct after training surveys with extremely positive results.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    The Center serves several different population types. A large percentage of our programming is working with nonprofit organizations. We regularly survey them to ensure we are providing the services they need...for instance in our training programs, in addition to the evaluation after each session, we also ask about additional topics they would like to see covered. The volunteer, student, and social service programs are more people-centric. We also regularly survey them to gauge satisfaction for our programs and their thoughts for any program changes that need to be made. These are then reviewed, discussed and implemented when possible.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • What significant change resulted from feedback?

    We ask the nonprofits we serve through our monthly training sessions to evaluate each session including topics that they would like to be included in the training. We analyze these on a quarterly basis and include their suggestions in the planning of future sessions. Most recently, there was a suggestion that we received to address legal issues for nonprofits related to fundraising and this is now a scheduled session. We also organize many student engagement programs and also ask for feedback from students and parents. There was a request for additional summer programming and we included 2 additional weeks of summer leadership camp.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

The Triangle Nonprofit & Volunteer Leadership Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

The Triangle Nonprofit & Volunteer Leadership Center

Board of directors
as of 03/23/2022
SOURCE: Self-reported by organization
Board chair

Ms. Kathy Simon

Medicago

Term: 2021 - 2022

Pat Hemmingway-Smith

Monica Barnes

ABC-11 News/Disney

Darryl Gresham

BioMerieux

Kim Shaw

The Triangle Nonprofit & Volunteer Leadership Center

Daniel Norber

Fidelity Investments

Ric Telford

Duke University

Lauren Phillips

Shannon Media/Durham Magazine

Ashly Johnson

Strata Solar

Kathy Simon

Medicago

Sharyn Davis

Duke University Health Systems

Annette Taylor

NC Education Lottery

Adam Allegrini

Fidelity Bank

Kearston Ingraham

Duke Cancer Institute

Chi Vo

Duke UNiversity Community Affairs

Parmod Chanda

Wine to Water

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 3/23/2022
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/23/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.