180 Degrees, Inc.

Goal 1: Transform client service through an agency-wide investment, commitment, and practice of trauma-responsive care.

Goal 2: Deliver high impact experiences through quality programs supported by consistent processes and structures.

Goal 3: Diverse revenue sources support the trauma-responsive care transformation and ensure fiscal sustainability.

Goal 4: Technology drives effectiveness and efficiency across 180 Degrees.

Staffing. Our capilities to meet our goals begin with our employees. 180 Degrees employs a highly diverse workforce to accomplish these goals (recognized in 2020 by MN Dept of Human Rights as employing a "far more diverse workforce than other employers in the Twin Cities metropolitan area". Over 50% of our managers are employees of color. Our employees bring professional experience as well as lived experience that mirrors experiences of our clients. In FY21, 1,400 clients were touched by 180 Degrees services directly. Client experience and voice also guides our work. Strategy and Client Voice. In July, 2021, the Board of Directors approved a 5-year strategic plan. Strategies and tactics evolved with strong input from stakeholders including clients, families, non profit partners, government agencies, foundations, indivdiuals and staff. Performance is measured quarterly against these plan, ensuring that we address highest priorities. New Technology & Measurement. 180 Degrees has invested in developing a new technology platform, Power180. This captures demographic data across all programs. Power180 also measures client outcomes, and is being phased in across programs. This provides a solid foundation to evaluate and improve services over time. New Models: Trauma Responsive Care Like other organizations, 180 Degrees has been challenged by the pandemic. A significant factor is the rise in acute mental health issues of our clients. We have made investments to assess, benchmark, and develop new strategies to handle client crisis, especially in our residential settings. Trauma Responsive Care is now the center of all work and we measure performace against this care model. This is equipping frontline staff with improved tools and strengthing our capabilities as a service provider. Sustainable Future. 180 Degrees has made significant gains in diversifying revenue to create a more sutainable future. This includes securing new, multi-year government grants, adding 1 FTE to grow support from individuals and business partners, and maximizing program revenue through improved contract negotiations.