Agriculture, Food, Nutrition

Monroe County Meals on Wheels, Inc.

Feeding our community's homebound since 1972

Stroudsburg, PA

Mission

Monroe County Meals on Wheels provides superior nutritional support, a daily human connection, and other supportive services to the homebound so they may remain safe and independent in their homes.

Ruling Year

1975

Executive Director

Ms. Heidi Fareri

Main Address

901 Polk Valley Road, Ste 104

Stroudsburg, PA 18360 USA

Keywords

nonprofit, nutrition, homebound, older adults, seniors, disabilities

EIN

23-7201104

 Number

2243678715

Cause Area (NTEE Code)

Meals on Wheels (K36)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS Filing Requirement

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Social Media

Programs + Results

What we aim to solve

Per United Way of Monroe County, 12.4% of our citizens suffer from food insecurity. Food insecurity often leads to poor health outcomes, including higher rates of heart disease, poor gum health, limitations in daily living activities, and depression - conditions which can lead to more medical visits, hospitalizations, and premature moves to costly skilled nursing facilities. Enhanced access to food is needed most by fail older adults and persons with disabilities with limited to moderate incomes. Delivering meals to these individuals ensures they have daily access to at least two nutritious meals a day. The volunteer visit they receive at the same time as delivery helps them remain in their homes, safe and independent.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Nutrition Support

Pet Food

Where we work

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Number of clients served

TOTALS BY YEAR
Population(s) served

Aging, elderly, senior citizens,

People with disabilities

Related program

Nutrition Support

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Prior to 2018, only served home-delivered meals. Began serving congregate meals to 4 of the 5 county senior centers in August 2018. For 2018: 399 home-delivered clients, 82 congregate meals clients.

Number of emergency meals provided

TOTALS BY YEAR
Population(s) served

Aging, elderly, senior citizens,

People with disabilities

Related program

Nutrition Support

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

We did not track emergency food separately from our regular meal service before 2018.

Number of meals served or provided

TOTALS BY YEAR
Population(s) served

Aging, elderly, senior citizens

Related program

Nutrition Support

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

2018 is the first year we provided congregate meals to our county's senior centers. This began in August.

Number of meals delivered

TOTALS BY YEAR
Population(s) served

Aging, elderly, senior citizens,

People with disabilities

Related program

Nutrition Support

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Number of meals vary from year to year based on growth of private pay client base and waiting lists from our Area Agency on Aging.

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Monroe County Meals on Wheels plans to provide superior nutritional support to any adult individual in Monroe County who is unable to shop and/or prepare meals for themselves, due to physical or mental disability, thus allowing them to remain safe and independent in their homes. We receive the majority of our referrals through our county Area Agency on Aging; however, we have a sizeable private client base. While their meals are priced on a sliding scale, no one is denied meals because of an inability to pay. With government dollars stretched thin and the size of the older adult population growing in our county, we aim to address the needs of the whole person. Through case management, including a psycho-social assessment, a home safety inspection, and other assessments, we assist our private clients with their needs outside of nutritional support. To combat social isolation, we have a telephone buddy program. Our pet program provides pet food, cat litter, and other tangible pet needs on a monthly basis. Grants have allowed us to expand this program to include wellness checks and immunizations. In 2019, we plan to launch an oral hygiene program since oral health is closely tied to an individual's ability to eat wholesome food.

We typically serve over 200 clients a day. Our meals come from Meals on Wheels of NEPA, who follow state nutritional guidelines for older adults. Their driver transports the meals to our office in special containers that maintain heat and cold. We provide a hot and a cold meal to each client primarily five days a week over 11 routes; some clients also receive predelivery of weekend meals. These schedules may be further modified if a route gets too long and needs to be split. Our volunteers, who deliver using their own cars without any compensation, are the backbone of our delivery service. We rely on nearly 300 volunteers to help up deliver meals over routes that can often run 70 miles in our rural county. They arrive at our office, we load up the containers, and off they go to delivery the meals with a smile and a friendly word for the clients. When they return, they let us know if a client is not feeling well, doesn't look right, has someone new living with them, needs assistance with some other need, etc. Our volunteers are the "eyes and ears" for us, the clients' families, and the Monroe County Area Agency on Aging. In the last few years, we noted our private pay clients had more and more needs not being met outside of meals. Unlike the Area Agency on Aging clients who have built-in case management, our clients had only been receiving nutritional support from us. With a new case manager, we are now able to provide services similar to the Area Agency on Aging in terms of assessing our clients' multiple needs and coordinating with their families to procure needed services. The case manager is working to develop more in-house programs to address some of these additional needs that are not being met by other services within our community.

Our agency runs efficiently with minimal staff. The Executive Director primarily does development and executes the strategy set forth by the volunteer board. The Office Manager/ Volunteer Coordinator primarily ensures that routes are maintained, clients are being served, and volunteers are scheduled. She is assisted by an administrative assistant. Our part time pet program and special events coordinator runs our pet program and works with the board to promote and execute fundraising events. Our part time case manager evaluates all private pay clients and assists our county Area Agency on Aging with their referrals. We work closely with Meals on Wheels of NEPA to develop menus that are appealing and nutritious for our clients. The kitchen also responds positively to clients' concerns and requests. Our agency has a reliable volunteer pool managed by a coordinator who is very in tune with the volunteers in terms of scheduling appropriate routes. Routes are designed to promote volunteer and food safety, as well as to make the process as efficient as possible for the volunteer. All of our clients receive some subsidy towards the cost of their meals - even the Area Agency on Aging clients. To help fund the difference, we rely on individual donations, which we solicit through two appeals a year. We also receive grants and do some fundraising.

We conduct an annual survey of our clients to determine how much they rely on our meals and volunteers for their nutrition and safety. In addition, we ask questions about improved health and whether they have experienced a positive weight gain or loss, depending upon their circumstances. Other indicators are how long clients remain on the program, an indicator of their ability to remain in their home; and how often they are off because of hospitalization, which is an indicator of whether the nutritional support is helping them maintain or improve their health. We also track how often a volunteer becomes the first responder to a crisis within the client's home.

In the last three years, we have grown our program from 150 to over 200 home-delivered meal clients. In addition, we now provide congregate meals to four senior centers, thereby providing nutritional support to an additional 60 individuals a week. We implemented case management services to private clients, added veterinary care to the pet program, expanded the amount of pet food to be delivered, obtained an agency vehicle to relieve the burden on employees' vehicles if they have to fill in for a volunteer, added a telephone buddy program, and provided internship opportunities to public health students at East Stroudsburg University. We are active participants of the Pocono Mountains Hunger Coalition, with our executive director serving as co-chair. Among the coalition's goals is to start a community kitchen which will also prepare our meals. Currently our meals are prepared out-of-county and trucked in. Having our meals made locally will keep the county funds within the county; provide some local jobs; allow us to incorporate produce from our local farmers; and allow Monroe County Meals on Wheels to have full control over diets and menus.

External Reviews

Financials

Monroe County Meals on Wheels, Inc.

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Operations

The people, governance practices, and partners that make the organization tick.

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FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2017, 2016 and 2015
  • A Pro report is also available for this organization.

See what's included

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes

Organizational Demographics

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

SOURCE: Self-reported by organization

Gender

Race & Ethnicity

Sexual Orientation

This organization reports that it does not collect this information for Senior Staff, Full-Time Staff and Part-Time Staff.

Disability

This organization reports that it does not collect this information for Board Members, Senior Staff, Full-Time Staff and Part-Time Staff.

Diversity Strategies

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We track retention of staff, board, and volunteers across demographic categories
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We track income levels of staff, senior staff, and board across demographic categories
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We track the age of staff, senior staff, and board
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We track the diversity of vendors (e.g., consultants, professional service firms)
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We have a diversity committee in place
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We have a diversity manager in place
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We have a diversity plan
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We use other methods to support diversity
Diversity notes from the nonprofit
Our board has retired four members over the last year. The remaining board understands the importance of including diversity in their recruitment efforts so that the board more accurately reflects the demographics of our community and in particular, the population which we serve. Our staff has been more diversified in the past; however, we have had no job openings in the last two years. Since we have little staff turnover, we provide some diversity through the interns we utilize from the local university.