Heights and Hills

Supporting Brooklyn's Older Adults

Brooklyn, NY   |  www.heightsandhills.org


Heights and Hills promotes successful aging in the community.

Our mission statement is guided by the following beliefs:
-Older adults are assets to their communities.
-Older adults' skills, experience, and wisdom enhance our civic organizations and institutions as well as individual lives.
-Older adults are an economic asset to communities.
-Making communities livable for older adults benefits all residents. -Older adults are entitled to live as independently as possible, with dignity and personal choice.
-Professionally delivered home and community-based services for older people are essential.
-Support for caregivers helps bind generations and improves outcomes for all. 
-Advocacy for issues pertaining to aging is critical.

Ruling year info


Executive Director

Carrie Bloss

Main address

81 Willoughby St. Suite 302

Brooklyn, NY 11201 USA

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Formerly known as

Heights and Hill Community Council



NTEE code info

Senior Centers/Services (P81)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

To age successfully, one must have: *Financial Security - enough money to pay one's bills *Food security - sufficient food and nutrition *Access to health care - to be able to get to and pay for doctors and medication *A safe, affordable and comfortable place to live *Accomplish the basic necessities of daily living - e.g. bill-paying, cleaning, laundry, shopping, cooking, bathing, etc *Social supports to prevent isolation In addition to these basic necessities, social connectedness and having a purpose are linked to increased health, satisfaction and longevity

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Case Management, Caregiver Supports, Volunteer Services, Park Slope Center for Successful Aging

Heights & Hills' core service is case management, provided by social workers and case managers who help older people and their families to cope with the stresses of deteriorating health, the threat of being alone, and the difficulties of managing everyday life. Staff provide in-home assessments and on-going assistance to enable older people to obtain services on either a temporary or long-term basis. Case managers help clients and their families to access meals-on-wheels, provide referrals for home care services and provide information regarding various benefits and entitlements, as well as information about nursing home placement.

Case management services are provided to homebound seniors in Brooklyn Heights, Cobble Hill, Boerum Hill, Carroll Gardens, Gowanus, Red Hook, Park Slope, Sunset Park, Windsor Terrace, Fort Greene, Clinton Hill , Prospect Heights, Crown Heights and East Flatbush.

Caregiver Support Services: Loved ones of older adults who may provide routine care and emotional support rely on our team of social workers. Group meetings, telephone support, crisis intervention and educational seminars address the present hurdles and unforeseen emotional, physical and economic life challenges faced by caregivers.

Volunteer Services: Friendly visitors log over 3,000 hours annually visiting homebound older neighbors and escorting them to appointments. Our intergenerational Birthday Card Collective, Pen Pal programs, and Aging 101 curriculum engaged 1674 youngsters.

Park Slope Center for Successful Aging: A neighborhood hub for people 60 and better, bringing opportunities for arts and education, physical exercise and volunteerism, as well as communal lunchtime meals and opportunities to connect and find purpose.

Population(s) Served

Where we work


Keystone Award 2009


Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals are to assure that Brooklyn's older adults:
can pay their bills,
have sufficient food,
have access to health care,
live in a place that is safe and affordable,
can get their daily needs taken care of, and
have social connections and purpose.

Each one of Heights and Hills' programs and services addresses one or more of the above goals.
* Each case management client receives an in-home assessment that looks at all aspects of the individual's life with respect to the six areas outlined above - finances, ability to get adequate food, health status, safety in the home, an evaluation of social supports, the ability to do daily tasks and social connections, as well as evaluating each individual's preferences, needs and choices.
* Our caregiver program provides family and friends the support and training they need in order to assist an older loved one
* The Park Slope Center for Successful Aging provides older people with hot meals, stimulating activities, physical exercise, social services and companionship
* Our volunteer program provides social interaction by pairing volunteers to visit with home-bound older adults, accompanying isolated individuals to medical appointments, and by involved young people with older neighbors.

Our four major programs - Case Management, Caregiver Support Program, Volunteer Services and the Park Slope Center for Successful Aging all work in tandem to look at each individual as part of a family and a community in order to address each person holistically. With a staff of 42, a board made up of 18 engaged and committed volunteers, and a volunteer corps of over 175, we work hard to treat each person as an individual with their own individual care plan. Having begun 50 years ago as a collaboration of community volunteers, we continue to partner with other community groups and mobilize the neighborhoods we serve to educate and leverage all possible resources to be more "age friendly" and recognize the value of older residents.

Each year we serve close to 5,000 older adults and their families. As Baby Boomers start turning 70, the numbers of older people continues to increase. By 2040, 1 in 5 New Yorkers will be over the age of 60 and the fastest growing segment of the population are those over 85. Heights and Hills' services will be in greater demand; we will continue working to educate the public about aging and advocate for resources to serve older adults.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Heights and Hills serves older adults, defined as those 60 years of age and above, and their unpaid caregivers. We serve older adults in 1/3 of Brooklyn and caregivers in half of the borough.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Community meetings/Town halls, Phone calls to clients,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences,

  • With whom is the organization sharing feedback?

    Our staff,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently,


Heights and Hills

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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Heights and Hills

Board of directors
as of 03/21/2022
SOURCE: Self-reported by organization
Board chair

Michelle Grasparil

Scott Kleiner

Morgan Stanley, Wealth Management

Michelle Grasparil

Credit Suisse Securities (USA) LLC

Gwenn Cagann

Wingo, Inc.

Amanda Chessa

Studio Rodrigo

Brian Ecclesine

Big Person

Stephanie Lazarus

Sesame Workshop

Kim Reed


Shannese Sutton

JP Morgan Chase

Anne Zhu

Ravi Ramchandani


Anne Marie Gussman

JP Morgan

Ellen Goodman

JP Morgan

Kurt Fields


Alice Chen

Goldman Sachs

Aristaia Vasilakis


Shana Wertheimer

UJA Federation

Bevin Cohen

Mount Sinai Nursing

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/21/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation


Equity strategies

Last updated: 03/21/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.