Heights and Hills
Supporting Brooklyn's Older Adults
Programs and results
What we aim to solve
Heights and Hills promotes successful aging in Brooklyn. Our programs and services are centered on the basic needs of older adults as they age to improve health, satisfaction, and longevity: financial and food security; access to health care; a safe, affordable, and comfortable place to live; the ability to accomplish life’s basic tasks; and social supports to prevent isolation.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Case Management, Caregiver Supports, Volunteer Services, Park Slope Center for Successful Aging
Heights & Hills' core service is case management, provided by social workers and case managers who help older people and their families to cope with the stresses of deteriorating health, the threat of being alone, and the difficulties of managing everyday life. Staff provide in-home assessments and on-going assistance to enable older people to obtain services on either a temporary or long-term basis. Case managers help clients and their families to access meals-on-wheels, provide referrals for home care services and provide information regarding various benefits and entitlements, as well as information about nursing home placement.
Case management services are provided to homebound seniors in Brooklyn Heights, Cobble Hill, Boerum Hill, Carroll Gardens, Gowanus, Red Hook, Park Slope, Sunset Park, Windsor Terrace, Fort Greene, Clinton Hill , Prospect Heights, Crown Heights and East Flatbush.
Caregiver Support Services: Loved ones of older adults who may provide routine care and emotional support rely on our team of social workers. Group meetings, telephone support, crisis intervention and educational seminars address the present hurdles and unforeseen emotional, physical and economic life challenges faced by caregivers.
Volunteer Services: Friendly visitors log over 3,000 hours annually visiting homebound older neighbors and escorting them to appointments. Our intergenerational Birthday Card Collective, Pen Pal programs, and Aging 101 curriculum engaged 1674 youngsters.
Park Slope Center for Successful Aging: A neighborhood hub for people 60 and better, bringing opportunities for arts and education, physical exercise and volunteerism, as well as communal lunchtime meals and opportunities to connect and find purpose.
Where we work
Awards
Keystone Award 2009
FPWA
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of volunteers
This metric is no longer tracked.Totals By Year
Related Program
Case Management, Caregiver Supports, Volunteer Services, Park Slope Center for Successful Aging
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our goals are to assure that Brooklyn's older adults:
can pay their bills,
have sufficient food,
have access to health care,
live in a place that is safe and affordable,
can get their daily needs taken care of, and
have social connections and purpose.
What are the organization's key strategies for making this happen?
Each one of Heights and Hills' programs and services addresses one or more of the above goals.
* Each case management client receives an in-home assessment that looks at all aspects of the individual's life with respect to the six areas outlined above - finances, ability to get adequate food, health status, safety in the home, an evaluation of social supports, the ability to do daily tasks and social connections, as well as evaluating each individual's preferences, needs and choices.
* Our caregiver program provides family and friends the support and training they need in order to assist an older loved one
* The Park Slope Center for Successful Aging provides older people with hot meals, stimulating activities, physical exercise, social services and companionship
* Our volunteer program provides social interaction by pairing volunteers to visit with home-bound older adults, accompanying isolated individuals to medical appointments, and by involved young people with older neighbors.
What are the organization's capabilities for doing this?
Our four major programs - Case Management, Caregiver Support Program, Volunteer Services and the Park Slope Center for Successful Aging all work in tandem to look at each individual as part of a family and a community in order to address each person holistically. With a staff of 42, a board made up of 18 engaged and committed volunteers, and a volunteer corps of over 175, we work hard to treat each person as an individual with their own individual care plan. Having begun 50 years ago as a collaboration of community volunteers, we continue to partner with other community groups and mobilize the neighborhoods we serve to educate and leverage all possible resources to be more "age friendly" and recognize the value of older residents.
What have they accomplished so far and what's next?
Each year we serve close to 5,000 older adults and their families. As Baby Boomers start turning 70, the numbers of older people continues to increase. By 2040, 1 in 5 New Yorkers will be over the age of 60 and the fastest growing segment of the population are those over 85. Heights and Hills' services will be in greater demand; we will continue working to educate the public about aging and advocate for resources to serve older adults.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
-
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences
-
Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
-
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently
Financials
Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Heights and Hills
Board of directorsas of 02/13/2024
Shana Wertheimer
UJA-Federation
Term: 2017 - 2025
Michelle Grasparil
Credit Suisse Securities (USA) LLC
Gwenn Cagann
Wingo, Inc.
Amanda Chessa
Studio Rodrigo
Stephanie Lazarus
UJA-Federation
Kim Reed
Writer
Shannese Sutton
Choice Logistics
Anne Zhu
Ravi Ramchandani
Gusto
Anne Marie Gussman
JP Morgan
Ellen Goodman
JP Morgan
Kurt Fields
PwC
Alice Chen
Comcast
Aristaia Vasilakis
Unqork
Shana Wertheimer
UJA Federation
Triva John-Thomas
National Urban League
Sean Thomas
JAG Physical Therapy
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
-
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 03/21/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.