UPPER VALLEY HUMANE SOCIETY INC
Programs and results
What we aim to solve
UVHS addresses the needs of companion animals - new homes (adoptions), spay/neuter, assistance in an emergency (boarding), hunger among companion animals (pet food pantry), unmanaged colony cats (medical care, vaccinations, sterilization), reunification of lost pets and so much more!
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Adoption
At UVHS, we love connecting people and pets! That’s why we embrace a flexible approach to adoptions that is both time-efficient and gives pets and adopters the best chance for lasting success.
Most often, an adoption will take place on the very same day a person walks through our doors and falls in love with a new furry best friend.
A member of our adoption team will visit with you about your hopes for your relationship with your new pet and then help you locate a pet who will fit well in your life.
Pet Surrender
If you are no longer able to care for your pet, we are here to help without judgement.
Here are a few things to know about surrendering your pet to UVHS:
We are a limited admission shelter. This means we do not euthanize an animal due to time or space. Since we are limited admission, in order to keep with our policy, we do require an appointment for surrendering. This ensures that we have appropriate space for all incoming animals. At times there may be a waiting list to admit an animal, but we will always try to schedule the earliest appointment possible.
You must be the legal owner of the animal. If you are not the legal owner of the animal, the legal owner must provide a written signed letter in order for someone to surrender the pet on their behalf.
We ask that you provide all medical records for the animal. If you do not have medical records handy, we will ask for your permission to release medical records from your vet to us.
We ask for a surrender fee, which varies by animal. At UVHS, we provide food, shelter, medical care, and enrichment. A surrender fee helps us with a portion of those costs. We will NEVER turn away an animal simply because of an owner’s inability to pay.
We will ask you to fill out a personality profile for your animal. We want to know as much about your pet as possible! We ask that you are as honest as possible. If your animal has a history of biting, litter box issues, resource guarding, or medical issues, we want to know. This type of information helps to ensure that we can appropriately care for, evaluate, and place an animal into the right type of home.
Pet Food Pantry
The UVHS Pet Food Pantry provides temporary assistance to people in need to help keep families intact during difficult financial times. If you’re struggling to afford food for your pets, we want to help.
This program is intended to temporarily supplement your monthly supply of pet food, not be the permanent sole source of food for your pets. We want to be able to help as many pets and their families as possible.This program is for individuals and families only; we are unable to provide assistance to independent rescues groups or breeders.
Mobile Pet Food Pantry
UVHS operates a mobile pet food pantry in order to reach the most rural and under-served parts of the Upper Valley. We often hear that people do not have gas money or transportation to visit our shelter, so we partner with local human food pantries to help those that need it.
Spay/Neuter Clinics
UVHS offers community spay/neuter clinics monthly. We also have a financial assistance request on our website for those that need help with the fees involved.
Spay the Mom
Struggling with accidental litters of puppies, kittens, or bunnies? We can help!
Residents within the service area of the Upper Valley Humane Society (UVHS) can have their mother cat, dog, or rabbit spayed at no cost.
The mother will be spayed and returned to the owner, while the offspring are signed over to UVHS to be put up for adoption when ready. Offspring must be fully weaned and no longer nursing. Mothers must be in good health and no longer producing milk.
This is a completely free service provided by UVHS to the local community and their pets.
Emergency Boarding
UVHS provides temporary housing and care for animals in emergency situations.
If you are suddenly hospitalized or displaced by a house fire, for instance, we can help take care of your pets so that you don’t have to surrender them.
We do not provide general vacation boarding or pet sitting as a service. Our boarding is for emergencies only.
An appointment is required to make sure we have ample space to accommodate your pet(s).
Our emergency boarding is for a 2 week period and can sometimes be extended, depending on your situation.
All animals staying with us must be up to date on vaccinations. UVHS can provide vaccinations to animals who need them, to ensure that your pet(s) and our staff are protected and safe.
Emergency boarding is a free service offered by UVHS. We recognize that most owners looking to board their pet with us are in a financial hardship, and we want to help get them through tough times by taking care of their pet(s).
Trap-Neuter-Return
What is TNR? Trap-Neuter-Return (TNR) is a non-lethal, three-step method used to reduce the number of feral and stray cats, both immediately and in the long term.
Step 1 – Trap: Feral or stray cats are trapped using a safe, humane live trap.
Step 2 – Neuter: Trapped cats are spayed/neutered and vaccinated by a veterinarian.
Step 3 – Return: Spayed/neutered cats are returned to their home.
Barn Cat Program
If you have a barn, stable or warehouse with a rodent problem, barn cats might be the solution!barn-cat
Sometimes we have cats who cannot live as house pets. Cats in our barn cat program fall into one of three categories:
Cats whose litter box habits make them unsuitable to live in the house
Cats who are just too independent to appreciate being cooped up
Cats who are feral, under socialized, or fearful of people
Please note that we do not place cats who are suitable to be household pets into our barn cat program – only those cats without other options.
It’s not just for barns!
Without barn cat adopters, these cats have nowhere else to go. We refer to these cats as “barn cats” because that is typically the most common housing option. However, if you have a warehouse or other type of safe, weather-proof outbuilding, we are willing to consider creative locations!
What we provide
All cats are:
Up to date on vaccinations
Spayed or neutered
Microchipped
Tested for FeLV/FIV
When you adopt we will go over with you how to acclimate your new cat to their surroundings and how to go about their introductory process. We can loan you an introductory crate (if needed) for the first few weeks in their new environment.
Where we work
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of animal adoptions
This metric is no longer tracked.Totals By Year
Related Program
Adoption
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of animals returned to their owner
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of animals surrendered by their owner
This metric is no longer tracked.Totals By Year
Related Program
Pet Surrender
Type of Metric
Context - describing the issue we work on
Direction of Success
Increasing
Average number of days of shelter stay for animals
This metric is no longer tracked.Totals By Year
Related Program
Adoption
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
Length of stay has increased for 2 primary reasons: 1) animals coming in from the local area have more medical and behavior challenges; 2) we are providing more and better medical care.
Number of animals spayed and neutered
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We aim to reduce suffering among companion animals in NH and VT and envision a community in which all pets are loved. We work toward this by carrying out our three-part mission:
1) Provide a compassionate, innovative animal shelter and companion animal resource center.
2) Enhance quality of life for animals through services that reduce suffering, support wellness, and foster compassion.
3) Promote the wellbeing of our employees and their development as animal welfare professionals.
What are the organization's key strategies for making this happen?
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, We are a very homogenous community.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
UPPER VALLEY HUMANE SOCIETY INC
Board of directorsas of 03/04/2024
Melissa Robinson
Four Seasons Sotheby's International Realty
Kay Hillinger
Retired Physician
Melissa Robinson
Four Seasons Sotheby’s International Realty
Patricia Tivnan
Retired Engineering Executive
Anne Page
Retired Financial Executive
Karen Burgess
Tuck School of Business
Sylvia Racca
Dartmouth College
Jennifer Riccio
Hypertherm, Inc
Nick Davis
Dartmouth College
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes