Meals on Wheels, Inc.

Delivering Independence, Nourishing Body and Spirit

aka Meals on Wheels of Greater Lynchburg   |   Lynchburg, VA   |  www.mealsonwheelslynchburg.org

Mission

Meals on Wheels of Greater Lynchburg addresses the hunger, isolation, and unique needs of the homebound by delivering hot, nutritious meals, friendly visits, and safety checks - empowering people to live valued, independent lives at home.

Ruling year info

1975

Executive Director

Ms. Kris Shabestar

Main address

PO Box 1388

Lynchburg, VA 24505 USA

Show more contact info

EIN

23-7399875

NTEE code info

Meals on Wheels (K36)

Nutrition Programs (K40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2020, 2019 and 2018.
Register now

Communication

Programs and results

What we aim to solve

This profile needs more info.

If it is your nonprofit, add a problem overview.

Login and update

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

MOW Meal Service

MOW provides quality meals and nutrition services to as many vulnerable and needy homebound as possible through their noon meals, supper service and liquid nutritional supplements. Meals on Wheels of Greater Lynchburg serves homebound people all ages and all incomes, in part because we do not rely on state or federal funding for our programs and can meet the needs of the community.

Population(s) Served
Seniors
People with disabilities
People with diseases and illnesses

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Meals on Wheels' Vision is for a Greater Lynchburg area where the homebound live nourished and valued lives.

Meals on Wheels of Greater Lynchburg believes:

Being homebound creates unique needs that can be addressed by home delivered meals.

When people are physically nourished, they can make healthier life choices.

When isolation is alleviated, spirits thrive.

The caring commitment of our volunteers multiplies the benefits of their deliveries.

Volunteers enjoy purpose through opportunities to directly impact the lives of friends and neighbors.

Through thoughtful community collaboration, Meals on Wheels can achieve more, and the homebound are better served.

Consistent nourishment strengthens the social and economic health of the community, and provides peace of mind to families and neighbors.

Meals on Wheels of Greater Lynchburg has been an important part of the Greater Lynchburg community for over 45 years; we deliver in Lynchburg, and parts of Amherst, Bedford & Campbell Counties with recent expansion into the Rustburg area.

During the Covid-19 pandemic, the value of Meals on Wheels of Greater Lynchburg became even more evident as we deliver healthy meals to some of the most vulnerable people in our community. We are a safety net so our neighbors can stay safe in their homes. Meals on Wheels of Greater Lynchburg serves people of all ages, backgrounds, needs and abilities and never missed a day or a meal. To do that, we focused on the following priorities: 

1. The Volunteer Experience.  Initially, about half our volunteers had to step back because of their own health concerns.  Luckily, when we put the call out for help, hundreds of community friends stepped up:  businesses trying to keep their staff working, parents with their children who were looking for ways to help, civic groups, teachers, and people who were now working from home and had new flexibility.    

To keep both the volunteers and our recipients safe, we implemented new safety protocols including masks and hand sanitizer; new thermal meal delivery bags that are sanitized and keep food at appropriate temperatures longer; and provided coolers with ice packs for our recipients who were afraid to come to the door.   

We also installed new drop off and pick up locations. Our goal is to make delivering for Meals on Wheels the most rewarding and efficient volunteer opportunity in town; this has made a big difference and reduced the time needed to volunteer.  We know we will still need to recruit and retain volunteers as the work environment continues to change and the need for our services continues to grow.   

2. Education.   We spent a great deal of time “telling our story” about the hundreds of new recipients and the continuing need and value of Meals on Wheels. Isolation and loneliness are very real health and social issues and suddenly more people were able to understand the value and impact a knock on the door is to someone who is homebound.

3. Connect.  Meals on Wheels has always said “we deliver so much more than a meal.” We are a connection to the community and a safety net.  We are continuing to make calls when recipients are unexpectedly not home (763 calls in 2020 - almost twice the number in 2019).  Our volunteers have found people who were on the floor and unable to get up, we have asked our recipient’s emergency contacts to follow-up and ensure they are safe, and we often call Emergency Services when there are crisis situations.

We also strengthened collaborations with other nonprofits to meet even more need.  With help from the Blue Ridge Area Food Bank, we delivered pantry supply bags to almost 500 homebound indivuals. Monthly we collaborate with Park View Mission to deliver produce and fresh/frozen food to the homebound.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve homebound individuals of all ages and incomes in the Greater Lynchburg area.

  • How is your organization collecting feedback from the people you serve?

    Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve,

Financials

Meals on Wheels, Inc.
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Meals on Wheels, Inc.

Board of directors
as of 8/27/2021
SOURCE: Self-reported by organization
Board chair

Diane Hobbs

No Affiliation

Term: 2021 - 2022

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 8/27/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/27/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.