PLATINUM2023

DEAF-HEARING COMMUNICATION CENTRE INC

Communication-Education-Advocacy

aka DHCC   |   Swarthmore, PA   |  https://www.dhcc.org/

Mission

To advocate for and promote equal communication access, educational services, cultural awareness, and economic development to the Deaf, DeafBlind, and hard of hearing populations in the Greater Philadelphia region and surrounding areas.

Ruling year info

1976

Executive Director

Neil McDevitt

Main address

630 Fairview Rd Ste 100

Swarthmore, PA 19081 USA

Show more contact info

EIN

23-7407560

NTEE code info

Civil Rights, Advocacy for Specific Groups (R20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Clear, transparent communication makes for stronger communities and our mission drives us to fill the gaps in communication and services for the Deaf, hard of hearing and DeafBlind communities.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Interpreting Services

DHCC is familiar with the communication needs of the Deaf consumer and uses its processes to determine which interpreter has the skill to work most effectively with a particular Deaf person.

DHCC works to fill assignments with a qualified interpreter at all of the either onsite or remote (video remote interpreting) assignments. DHCC has an excellent reputation in the community and has experience providing interpreters in all types of situations. Our sign language interpreters are thoroughly screened prior to working with our customers.

Population(s) Served
People with hearing impairments

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of grants received

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with hearing impairments

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total dollars received in contributions

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

2021 includes forgiveness of PPP loan

Number of students in ASL programs

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Classes switched to Zoom in the spring of 2020

Number of clients served by community programs

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

COVID resulted in many public programs being cancelled. However, COVID oriented programs, while serving less people, served them in a deeper way.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We exist to make our region more inclusive. We work to facilitate communication in the lives of the Deaf, hard of hearing, DeafBlind and their families, friends, schools, employers and service providers.


We advocate and educate to promote understanding and connection between the various cultures we serve so that all of the people of our community can reap the rewards that come from the complete self-actualization of every human being.

DHCC works directly with our customers and also with consumer organizations and service providers. We work closely with the Pennsylvania Chapter of Hearing Loss Association of America (HLA-PA), to advocate for services and share information. For example, a member of HLA participates in our sensitivity training sessions to explain first hand about the impact of hearing loss on a hard of hearing person. DHCC also assists the Pennsylvania Society for the Advancement of the Deaf (PSAD) by sharing information and promoting their issues. For example, DHCC continues to play an essential role as we provide staff resources, supplies, and expertise to minimize the effect of the closing of a nursing home/assisted living facility for Deaf and Deaf-blind individuals.

We refer consumers to PAHrtners, (formerly the Deaf Services Center (DSC)) and work with them on various advocacy efforts. We work in partnership with the Pennsylvania School for the Deaf (PSD) and other organizations to coordinate sign language classes at their location.

DHCC works closely with the interpreter community. We have an advisory committee that monitors our Interpreter Referral Department and brings us feedback from the interpreters. This committee is a unique collaboration and has helped us develop and revise policies and procedures to improve services and our working relationship with interpreters. DHCC is a recognized Certification Maintenance Program (CMP) under the Registry of Interpreters for the Deaf (RID), which allows us to assist organizations and interpreters to obtain Continuing Education Units (CEUs).

Since 1972, DHCC has provided specialized services, which include: Sign Language Interpreting Services, Real-Time Captioning Services, Information and Referral, Advocacy, Community Outreach, Sign Language Classes, Sensitivity Training, and Workshops. These services are provided to Deaf, hard of hearing, DeafBlind, and hearing individuals of all ages, faiths, races, cultures and socioeconomic backgrounds. DHCC does not discriminate according to race, age, religion, gender, disability or sexual orientation. There is a high demand for communication access and we continually work to distinguish ourselves from the competition. DHCC recruits the most qualified interpreters and we are the only service in the area that hires independent evaluators to screen the interpreters' skills. We also have an in-person job interview and check references. We are continually recruiting new interpreters. We expect all of our pre-certified interpreters to become nationally certified within two years of passing our screening. We have been very successful and 95% of our interpreters are certified and registered in Pennsylvania to comply with the Interpreters Services Act.

DHCC is the only interpreter referral service with an advisory committee comprised of hearing and Deaf interpreters. We rely on their input to improve our services and the quality of our subcontracted interpreters

DHCC recently reached an important milestone: over one million hours of interpretive services rendered to our community.

While DHCC has experienced extraordinary success to date, a new strategic plan has been approved by the Board of Directors which charts a path to a future where technology will continue to have an ever-increasing impact on our clients. That technology will eventually fill some of the needs that are currently met through interpretation services. Correspondingly, there is an increased focus on gaps which have been identified in the life path of our clients. For example, while hard skills for the workplace are commonly taught, the soft skills of workplace culture rarely are addressed. DHCC is developing programs in order to take an active role in the life of a young Deaf, hard of hearing or DeafBlind person. The goal is to bridge the gap between school and the workplace by teaching important skills which often come organically to members of the hearing community, but less so to the Deaf, hard of hearing and DeafBlind.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The need for confidentiality in many of our programs inhibits data collection

Financials

DEAF-HEARING COMMUNICATION CENTRE INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

DEAF-HEARING COMMUNICATION CENTRE INC

Board of directors
as of 06/12/2023
SOURCE: Self-reported by organization
Board chair

Joseph Riggio

Sr. Director of Advancement RIT/NTID

Todd Miller

Boeing

Tammy Vondra

Accounting Professional

Patricia Pomroy

Retired Nonprofit Executive

Marsha Miceli

Retired Education Administrator

Richard R Budney, Jr.

Attorney

Karen Leslie-Henry

Outreach & Administration-PA School for the Deaf

Charles McFadden

CTO-Communication Services for the Deaf

Sara Nović

Author

Christina Satterly

Owner-Wake Coffee

Ibukun Odunlami

Analyst-PNC Bank

Maribeth Emmons

Deaf Interpreter

Jessica Harnly

Interpreter

Hannah Jo Mounty-Weinstock

Sr. Project Coordinator-Seer Interactive

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/30/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 06/21/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.