THE COUNCIL ON AGING OF BUNCOMBE COUNTY INC

"Aging...It’s Everyone’s Future...Stay Active, Stay Involved, Stay Informed.”

Asheville, NC   |  www.coabc.org

Mission

Promote the independece, dignity and well-being of adults through service, education and advocacy.

Ruling year info

1974

Principal Officer

Heather Bauer

Main address

46 Sheffield Cir

Asheville, NC 28803 USA

Show more contact info

EIN

23-7410586

NTEE code info

(Senior Centers/Services) (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Currently, one in five individuals in Buncombe County are over the age of 65, approximately 65,000 older adults, by 2025 it will be one in four. Buncombe County is one of the fastest growing older adult populations in the state. North Carolina ranks as the 9th state in the nation that has the oldest population. The 65+ population exceeded 53,000 in Buncombe County in 2019 and is expected to reach 75,000 by 2030. By 2050 Nearly 20,000 residents in the Asheville MSA will require special care due to chronic illness. MISSION Promote the independence, dignity, and well-being of adults through service, education, and advocacy. VISION A community where everyone has the opportunity to age successfully.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Resource Coordination

Individual support begins with a phone call to Council on Aging. Information about resources by phone may be enough, or a visit from a Service Coordinator to your home for a comprehensive consultation may be needed. Making informed decisions, whether for yourself or someone else, is the first step in aging with health and choice. We work closely with many community partners to help older adults access services such as food assistance, major home repairs, transportation, and much more. We are focused on helping you find, navigate, and access services to meet your needs.

Maintaining Independence, Dignity & Well-Being
Information & Assistance

Council on Aging utilizes trained social services staff to provide individuals in Buncombe County age 60 and over with a comprehensive, person-centered approach and assisted access to resources, services and support; coordination includes internal/external referrals and follow-up to ensure clients meet their goals with informed choices. Certified Options Counselors provide guidance to individuals as they make informed choices about long-term services and supports.

Population(s) Served

Our Elder Justice Navigator provides care consultation, resources and assistance for survivors and persons experiencing/reporting fraud, abuse, neglect, or exploitation. In-person consultaton services available by appointment at The Family Justice Center.


Our Purpose
To ensure that older adults live free from physical, emotional, and sexual abuse, neglectful treatment and misappropriation of funds and resources. In addition to implementing the COA mission to promote the independence, dignity, and well-being of adults through service, education, and advocacy.

Statistics on Elder Abuse
With every 1 elder abuse case reported there are 13 that go unreported
Why individuals don’t report: embarrassment, pride, and love for the person doing the crime
300% higher risk of death for abuse victims
85.5% of elder abuse is perpetrated by family members- child, sibling, spouse, grandchild

Population(s) Served
Adults

Council on Aging provides opportunities for nutrition, physical fitness and social connection at four congregate meal sites in Buncombe County to adults age 60 and over: Weaverville Baptist Church, Senior Opportunity Center, Lakeview Center for Active Aging and Shiloh Community Center. These sites provide individuals with opportunities to dine together, play games, and enjoy group fitness for their safety, wellness, and engagement.

Population(s) Served

Care Management, Respite & Support –
Buncombe & Madison Counties

If you are caring for an aging loved one, you are not alone. In WNC there are approximately 56,000 caregivers. Caregivers are often family members providing unpaid care for a spouse, parent, or other relative. They, like the person they are caring for, deserve service, education, and advocacy including: respite (time away), wellness & support, access to resources as well as supplemental items for health and safety..

CAPES – CARING FOR AGING PEOPLE EDUCATION & SUPPORT
The CAPES group is held every 3rd Tuesday of the month via Zoom from 5:00 PM – 6:30 PM at no cost.

​Education: Session topics include dementia, legal issues, coping with stress, self-care, community resources, and making difficult life choices.

Support: Share and listen to others as we navigate our caregiving journey, together!

Self-care means tending to your own needs for physical, emotional, and day-to-day well being. Over 50% of caregivers said their health worsened after becoming a caregiver. It takes practice, perseverance, and patience to make yourself a priority. Take some time today to do something just for yourself.

Population(s) Served

The Council on Aging of Buncombe County, in partnership with the National Council on Aging, has established a Benefits Enrollment Center for seniors living in Buncombe and surrounding counties.

The purpose of the Center is to find and enroll low-income Medicare beneficiaries into the public benefits for which they are eligible, giving them access to medical care, prescription drugs, healthy food, home heating assistance, as well as other services.

Our dedicated Benefits Enrollment Specialist will focus on the five benefit plans listed below:
Medicaid
Medicare Part D Extra Help (LIS)
Medicare Savings Program (MSP)
Supplemental Nutrition Assistance Program (SNAP; formerly called food stamps)
Low-Income Home Energy Assistance Program (LIHEAP)

Population(s) Served

We are honored to have been awarded a Certificate of Recognition from the North Carolina Department of Insurance for outstanding achievements and services for our Seniors’ Health Insurance Information Program (SHIIP)! Are you new to Medicare? Are you confused about which benefits are right for you? Do you need more information? We offer individual Medicare Counseling sessions in Buncombe and Henderson County.

Population(s) Served
Older adults
Seniors
People with disabilities
People with diseases and illnesses
Older adults
Seniors
People with disabilities
People with diseases and illnesses
Older adults
Seniors
People with disabilities
People with diseases and illnesses
Older adults
Seniors
People with disabilities
People with diseases and illnesses

To schedule an appointment with an ACA Navigator, call (855) 733-3711. We serve people of ALL AGES with unbiased, free, confidential Affordable Care Act navigation for choosing the best plan for you. We also assist with appeals and case navigation.

The Council on Aging of Buncombe County is a designated Navigator agency regarding the Marketplace options for health insurance coverage. Staff and volunteers assist community members with education and purchasing health insurance through the Affordable Care Act.

Population(s) Served
Adults
Self-employed people
Unemployed people
Retired people

Homebound Food Delivery
Minor Home Repair
Call A Ride Volunteer Transportation
Senior Food Program (CSFP)
SNAP Enrollments
Volunteer Development
Program Development/Fundraising

Population(s) Served
Seniors
Older adults

Council on Aging provides social services support and provider assistance to individuals in Buncombe County age 60 and over so that they may attain and maintain self-sufficiency and quality of life. We subcontract with three local agencies who provide direct care with trained aides; these services are aimed at preventing deterioration of functional capacity, prevent abuse, neglect and/or exploitation, and avoid premature institutional care by assisting individuals in maintaining themselves in their own homes as long as possible.

Population(s) Served
Older adults
Seniors

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Target Population
Council on Aging of Buncombe County, Inc. (COA) serves persons 60 years of age, their families and other adults in the community who need our service and assistance. Some services are provided in neighboring counties.


VALUES
Wellness
Integrity & Inclusiveness Self-Determination Excellence
Respect

Some services may be available to persons under 60 years of age when related to funding guidelines.
The Council’s service philosophy acknowledges all people have experienced personal life histories that influenced their perceptions, actions and coping mechanisms. Service must be provided objectively without judgment of life choices or personal attributes. Older adults should be viewed as “persons ofvalue” having lived personal life events and stories that have shaped the personality of each individual.

All COA staff must recognize, support, implement and contribute to the universal aims of the agency and work towards providing the best standards of service to the community. Personal values and actions contrary to the agency’s universal aims must not be practiced and/or exercised during any program service delivery.
COA seeks to foster an environment of respect and reverence for the aging process evidenced by the approach of providing service that incorporates the values of the agency. COA staff is encouraged to look beyond any presenting problem(s) to the unique characteristics of the individual(s) seeking assistance. In keeping with numerous studies, it is important and proper to acknowledge an individual’s social interaction, physical and mental activity, community involvement, and continuing educational opportunities.

“Aging…It’s Everyone’s Future…Stay Active, Stay Involved, Stay Informed.”

Addressing Social Determinants of Health
• Housing guidance and assistance/information and referral staff
• Physical Activity
• Access to healthy foods (congregate meals, food pantry)
• Medication Management Access
• Intergenerational Opportunities
• Age-friendly initiatives
• Experienced Workforce
• Collective Impact
• Commitment to Equity and Inclusion

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Council on Aging of Buncombe County, Inc. serves persons 60 years of age, their families and other adults in the community who need our service and assistance.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

THE COUNCIL ON AGING OF BUNCOMBE COUNTY INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

THE COUNCIL ON AGING OF BUNCOMBE COUNTY INC

Board of directors
as of 3/12/2021
SOURCE: Self-reported by organization
Board co-chair

Brian Lawler

Elder Law Attorney: Van Winkle Law Firm

Term: 2018 - 2021


Board co-chair

Jackie Dula

Chief Customer Office: Capstone Health Alliance

Term: 2018 - 2021

Perry Hendrix

Retired, Commercial Banking Manager

Ted Hill

Retired, Corporate Tax Executive

Pastor Spencer Hardaway

Retired

Andrew Celwyn

Owner: Herbiary

Jonathan Allred

Pinnacle Financial Partners

Julie Dikos

CEO: Asheville Specialty Hospital

Matthew Donohue

Financial Advisor

Todd Puhl

Regional Vice President: National Church Residences

Lee Scott

Treasurer and Director of Finance: The Biltmore Company

Jaime Taylor

Business Development, Pardee

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/12/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/05/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.