Search and Care, Inc.
No One Should Fall Through The Cracks
Programs and results
What we aim to solve
Search and Care addresses obstacles to older adults' abilities to age safely in the community including access to benefits/entitlements (e.g., Medicaid, SNAP, Meals of Wheels, etc.), money management, socialization activities (virtual, telephonic, in-person when deemed safe), technology coaching, companion animal upkeep/care, medical and emotional health services, affordable housing, transportation, home care, and more.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Fee-free Programs and Services for Search and Care Clients
--Social Work and Care Management: in-depth telephonic and in-home assessments that address urgent, emerging and future needs by organizing benefits/entitlements, homecare, transportation; advocacy (housing, legal, medical, insurance, etc.).
--Money Matters: Financial Navigators (primarily retired banking/financial professionals) safeguard vulnerable older adults by providing bill-paying, budgeting, banking, credit card oversight, and fraud avoidance.
--Mental Health Specialist: empathically listens/counsels; connects clients to resources; intervenes during crises; supports clients facing depression, anxiety, bereavement, substance usage, and other concerns/issues.
--Cognitive Care: supports memory impaired, cognitively challenged clients and their caregivers.
Medical Escorting: chaperoning frail older people to/from vital physician appointments.
--Computer Connectivity: in-home/in-agency tutorials fostering tech literacy and social connections.
--Homecare: shopping, decluttering, laundering, cooking, ensuring safe hospital-to-home reintegration.
--Nursing: on-staff Clinical RN (MS—Psych Nursing) and Columbia Univ. Graduate Interns (10 RNs and Nurse Practitioners in training) educate, advocate, monitor, and triage with physicians on follow-up care.
--Therapeutic Groups and Enrichment Activities: 14 biweekly/periodically | NYC Cultural Enrichment Outings; La Hora del Cafecito; Yoga/Meditation; Tai Chi; Medical Rap; Lunch Bunch; Monday Walkers; Art Therapy; Newsroom; Nutrition; Writing; PET Pro Workshops; Interactive Computer Activities; VocalEase.
--Telephonic Monitoring: weekly check-ins with community seniors to ascertain current needs/status.
--Occupational Therapy: Columbia Univ. Grad Interns assess apartment risks, develop individualized plans to reduce falls, and enhance home safety/comfort.
--Handyman On-call: simple home modifications (rearranging, replacing, improving safety/comfort).
--iChoose: East Harlem lunchtime mentorship program; seniors offering teens sage wisdom and tips to live healthy lives.
--Volunteerism: 175 intergenerational volunteers providing companionship, pet support, shopping, strolls, etc.
--Spread Some Cheer/Pet Stockings: holiday visits to homebound seniors by Board and volunteers.
--Emergency Closet: essential items for clients returning home from hospital/rehabilitation stays.
--Community Sentinels: 120 community representatives identifying seniors needing help.
--PET (Pets and Elders Together): enabling pet owners and their animal companions to age together at home.
Where we work
Affiliations & memberships
Charity Navigator - 4 Star Highest Rating 2019
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of older adults being supported to live at home through home care, assistive technology, and/or personal support plans
This metric is no longer tracked.Totals By Year
Related Program
Fee-free Programs and Services for Search and Care Clients
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Free in-home social work and support services. Licensed Clinical and Master Social Workers, and other professionals helped 1,329 older people age at home in FY22 with more than 15,000 client contacts.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Search and Care's central goal is to help older New Yorkers age safely at home for as long as possible -- with improved quality of life and peace of mind.
What are the organization's key strategies for making this happen?
• Care Management: Search and Care's Care Management Team continues to qualitatively and quantitatively measure the impact and scope of our services by recording all units of care and regularly discussing needs and benchmarks.
• Mental Health Care: By continuing to use the empathic services of our Mental Health Specialist, in triage with skilled social workers/care managers and members of other agency ancillary services
• Money Matters: Our Financial Oversight Program will continue to manage bill paying and organization for clients, while “Money Matters" will continue to reach deeper into the community to help elders who are care managed by other agencies but still need financial management supports.
• Therapeutic Groups: Search and Care will continue to enhance/expand therapeutic groups/enrichment activities, particularly for East Harlem older adults.
What are the organization's capabilities for doing this?
When Search and Care was founded in 1972 as a two-person agency (by The Reverend Clark Oler and Exec. Director Suzannah Chandler, MSW), it was less of a direct social service provider, and more of a resource and referral conduit for community elders in need and identified as at-risk – connecting them to social services, medical providers, financial institutions, emotional and social supports. In the last ten years, significant agency growth has fostered Search and Care's ability to shift from a referral source, to more of a direct service and programming provider. The result is an agency that is adept at treating each client as an individual (in contrast to “one size fits all" case services), and yet, at the same time, comfortably works in collaborations, linkages and partnerships with diverse community entities.
What have they accomplished so far and what's next?
Search and Care has augmented its staff and internal skills, which has increased our organizational capacity and allowed us to continue carefully serving an increased client census. With the addition and seamless integration of bilingual staff members, and a Homecare Worker, we have been able to respond to community needs at an individualized and compassionate level.
Search and Care's Nursing Program has been bridging a gap in services for clients more in need of medical support. Our clinical RN provides medication monitoring, education, and pouring as well as nutritional guidance and support. She also runs a popular therapeutic group “Medical Rap", which brings together at-risk older men and women and helps them normalize their health concerns while encouraging peer support and comraderie. Two Psychiatric Nurse Practioner Graduate Students from Columbia University add to this program by providing clients who have more complex mental health concerns, (i.e. bipolar disorder), with support.
Search and Care's “Money Matters" program has become very successful in the community. The program is now providing financial risk avoidance/exploitation, money management, and debt reduction/management strategies to older men and women who are being care managed by other agencies, but were missing financial guidance.
Most recently, a strong achievement of Search and Care's has been the addition of a bilingual and culturally competent Volunteer Coordinator specific to East Harlem. This role will allow Search and Care to grow its volunteer presense in the underserved and high-need region of East Harlem.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Search and Care, Inc.
Board of directorsas of 08/03/2022
Ms. Orla Coleman
Bryan Hunt Lawrence
No Affiliation
Christine L Robinson
Community Advocate
Susan M. Relyea
Katharine S Legg
Community Advocate
Caroline Moore Trip
Community Advocate
John F. Gilpatric
Molly C. Goodman
Barbara D. Hayes
Claudia G. Thompson
Kathleen B. Linburn
Irvine D. Flinn
No affiliation
Molly O. Parkinson
Neil E. Botwinoff
Matthew F. Heyd
Jeanne B. Riegel
Nina S Myers
No Affiliation
Ann H. Kaplan
No Affiliation
Melissa Epperly
Matthew Heyd
Natasha S Brown
Peyton Carr
John P Barrie
Laura B Ferris
Suzanne L Goldhirsch
Dorothy Scarborough
Matthew M Twist
Margaret Diaz-Cruz
Orla Coleman
Alexander Cochran
Kate Karet
David Romanelli
Jacques T. Anderson
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data