PLATINUM2023

Advocates

Caring Partners. Creative Solutions. Better Lives.

Framingham, MA   |  www.Advocates.org

Mission

Advocates' mission is: we partner with individuals, families, and communities to shape creative solutions to even the greatest life challenges. First we listen. Then, together, we do what it takes to help people thrive. We envision communities in which every person has a full life, decent and affordable housing, meaningful work, satisfying relationships, and good health. There will be social, economic, and health justice, a place for all of us to thrive and opportunities for everyone to make a contribution.

Ruling year info

1975

President and CEO

Ms. Diane Gould

Main address

1881 Worcester Road

Framingham, MA 01701 USA

Show more contact info

EIN

23-7451423

NTEE code info

Residential, Custodial Care (Group Home) (P70)

Mental Health Treatment (F30)

Developmentally Disabled Services/Centers (P82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Over the next four years, Advocates will provide robust, culturally competent, integrated services to enhance the health, well being, and quality of life of individuals and families affected by a broad range of physical, behavioral health, and developmental needs. We will grow to a size which ensures sustainability and be widely recognized as an influential thought leader and expert in the evolving health and human services environment. We will be a values based, financially stable partner, provider and employer of choice.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Residential Services

Advocates provides residential support services to people with disabilities living inmore than 50 communities across Massachusetts. Specialized residential services are provided for:* People diagnosed with mental illness;* People with intellectual and developmental disabilities;. People who are diagnosed with Prader-Willi Syndrome;* People with disabilities who are Deaf or Hard of Hearing;* People with Acquired or Traumatic Brain Injuries;* People with the need for Dialectic Behavioral Therapy;* People who struggle with addiction;* People who are homeless and who have a disability.Housing options include:* Group homes that provide around the clock support and care;* Supported living in which individuals live on their own and receive services;* Shared Living/Adult Foster Care, where community residents welcome elders and individuals with disabilities into their homes as family members.

Population(s) Served
People with disabilities
People with intellectual disabilities

More than 12,000 individuals and families each year receive outpatient and emergency behavioral health services at Advocates. Services and supports include: 24-hour psychiatric emergency services; urgent outpatient psychiatric care; outpatient mental health counseling; crisis stabilization; psychiatric and medication services; addiction counseling; dual diagnosis counseling and consultation; child and family home-based services; elder support services; respite services and structured outpatient addiction program.

Population(s) Served
People with psychosocial disabilities
Families

Advocates provides supportive employment and day supports to adults with intellectual and developmental disabilities, individuals with mental illness, and individuals with brain injuries. The Day Habilitation program offers needs assessments; structured learning and recreation; speech therapy; behavioral therapy;occupational therapy; physical therapy.Employment Services provides employment training and work-related supports to a diverse group of adults with disabilities including a specialized program for adults with brain injuries. Supported employment, job placement, and vocational skills training programs expand opportunities by increasing confidence and independence, providing income, and encouraging creativity. Services include: job planning, placement and support; vocational skills training; individualized placement training; on-the-job training and support; Choices, an employment-related day service; transportation coordination.

Population(s) Served
People with intellectual disabilities
People with psychosocial disabilities

Advocates' Family Support Services are designed to support the entire family of a loved one with a disability. These include:Project Able provides culturally competent family support services to Chinese and Vietnamese individuals with intellectual and developmental disabilities and their families in the Greater Boston and Quincy areas.The Autism Alliance of MetroWest offers resources, programs and support for families with children diagnosed with autism/pervasive developmental disorders. Supported Home Care compensates family members or live-in hired caregivers to provide care in the comfort of home to individuals over 16 who are MassHealth-eligible and who, because of medical, physical, cognitive or psychiatric problems, cannot safely live alone. South Coastal Family Support Center provides trainings, workshops, case management, information and referral services to families caring for loved ones with intellectual/developmental disabilities in the MA south shore area.

Population(s) Served
Families
Caregivers

Advocates Community Justice Services provide case management, referral and treatment services at many points along the criminal justice continuum, from police departments, pre-trial agencies, the courts, jail treatment programs, probation/parole agencies and community corrections agencies. Services are designed both to prevent incarceration and to successfully reintegrate ex-offenders into their communities. Programs include:Jail Diversion programs, operated in conjunction with the Framingham, Marlborough and Watertown police departments, are designed to divert individuals with mental illness, addiction, and behavioral issues from the criminal justice system for appropriate treatment and case management.Ayer-Concord Drug Court Program serves non-violent adult offenders with an alcohol and/or other drug problem and no prior record ofviolent offense. Services provided include case management, family behavioral therapy, drug testing, referrals to community resources, educational opportunities and employment supports.

Population(s) Served
Incarcerated people
People with psychosocial disabilities

Where we work

Accreditations

CARF 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of adults with disabilities living in congregate care facilities

This metric is no longer tracked.
Totals By Year
Related Program

Residential Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This number represents adults with disabilities living in congregate care facilities operated by Advocates or our affiliate, HMEA.

Number of children served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This number includes children served by Advocates, HMEA or Family Continuity including mental health services, family support centers, ABA clinic, and a special education school.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goal 1: Advocates will be the employer of choice with a well trained, competitively compensated, highly engaged, culturally competent, and satisfied workforce, firmly grounded in the Advocates Way.
Goal 2: Disrupt the stigma and lack of understanding that accompany differences by minimizing social isolation through creation of welcoming opportunities with community focused supports leading to an improved quality of life and ultimately creating a stronger community for all.
Goal 3: As a thought leader and industry expert, Advocates will advocate and partner to influence legislation, policy and practice that support our mission and impact our service delivery, the people we support, and their communities.
Goal 4: Advocates will increase in size through fiscal year 2024 through continued expansion of current programming, merger, acquisition, philanthropy, and new business opportunities.
Goal 5: Advocates will build the capabilities and skills necessary to achieve organizational excellence, optimize efficiencies and meet growth targets. We will assess our current state of readiness, build a road map, and manage change in a deliberate, collaborative manner with a focus on ensuring high quality programming.

STRATEGIES
Goal 1: Talent Investment Investment; Recruitment and Hiring; Organizational Culture; Performance Management & Staff Development.
Goal 2: Engaged & Equitable Communities; Awareness Building; Community Engagement; Community Partnerships.
Goal 3: Advocacy, Influence, & Impact; Academic Partnerships; Visibility and Influence.
Goal 4: Strategic Growth; Merger/Acquisition; Organic Growth; New Business Development; Philanthropy.
Goal 5: Organizational Readiness; Refined Talent & Organization Structure; Facilities Management & Planning; Technology Expansion; Process and System Management.

In 2021, we added Racial Equity as the framework for all strategic plan goals.

Our strategic plan included 26 objectives. Three years into the plan, we have substantially completed 50% of the objectives, and 42% have been started.

Objectives that are substantially completed include:

Goal 2: Built partnerships with community partners including training businesses through the Autism Welcoming Initiative, launched Friendship Project and connected 70 clients with community volunteers.

Goal 3: Established Office of Governmental Affairs with Senior Director of Government & Community Relations, advocated for increase in pay for direct care workers, advocated for student loan repayment program, increase mental health outpatient rates.

Goal 4: Affiliations with Horace Mann Educational Associates and Family Continuity Partners added $53M in revenue; focusing on family engagement and broader outreach resulted in reaching philanthropy target in FY22; organic growth in care management, community justice programs, and brain injury residential programs exceeded expectations.

Goal 5: Targeted infrastructure enhancements resulted in the use of data-driven decision making, enhanced service delivery & efficiency, and launch of a Learning Management System, and online contract management system.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Advocates
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Advocates

Board of directors
as of 04/19/2023
SOURCE: Self-reported by organization
Board chair

Mrs. Jessica Kemp

Community Volunteer

Term: 2022 - 2021

Daniel Weir

Community Volunteer

Jessica Kemp

Community Volunteer

Michael Sheridan

People's Bank

Dennis Millner-Hanley

Community Volunteer

Kay Hodge

Stoneman, Chandler & Miller

Christine Hubbard

Community Volunteer

Charlene Jacobs

United Behavioral Health

Patricia Vinter

Community Volunteer

Craig Davis

Framingham Police Department

Alex Fidalgo

Community Volunteer

Kevin Gould

Horace Mann Educational Associates

Sean Huse

Public Consulting Group

Charlene McEntee

Horace Mann Educational Associates

Shanda McGahee

Beth Israel Lahey Hospital

Mark O'Reilly

Richardson & Company, PC

Richard Rovner

MathWorks

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 4/19/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 04/19/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.