Programs and results
What we aim to solve
Over the next four years, Advocates will provide robust, culturally competent, integrated services to enhance the health, well being, and quality of life of individuals and families affected by a broad range of physical, behavioral health, and developmental needs. We will grow to a size which ensures sustainability and be widely recognized as an influential thought leader and expert in the evolving health and human services environment. We will be a values based, financially stable partner, provider and employer of choice.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Residential Services
Advocates provides residential support services to people with disabilities living inmore than 50 communities across Massachusetts. Specialized residential services are provided for:* People diagnosed with mental illness;* People with intellectual and developmental disabilities;. People who are diagnosed with Prader-Willi Syndrome;* People with disabilities who are Deaf or Hard of Hearing;* People with Acquired or Traumatic Brain Injuries;* People with the need for Dialectic Behavioral Therapy;* People who struggle with addiction;* People who are homeless and who have a disability.Housing options include:* Group homes that provide around the clock support and care;* Supported living in which individuals live on their own and receive services;* Shared Living/Adult Foster Care, where community residents welcome elders and individuals with disabilities into their homes as family members.
Outpatient Mental Health, Outpatient Addiction, Psychiatric Emergency Services
More than 12,000 individuals and families each year receive outpatient and emergency behavioral health services at Advocates. Services and supports include: 24-hour psychiatric emergency services; urgent outpatient psychiatric care; outpatient mental health counseling; crisis stabilization; psychiatric and medication services; addiction counseling; dual diagnosis counseling and consultation; child and family home-based services; elder support services; respite services and structured outpatient addiction program.
Vocational and Day Support
Advocates provides supportive employment and day supports to adults with intellectual and developmental disabilities, individuals with mental illness, and individuals with brain injuries. The Day Habilitation program offers needs assessments; structured learning and recreation; speech therapy; behavioral therapy;occupational therapy; physical therapy.Employment Services provides employment training and work-related supports to a diverse group of adults with disabilities including a specialized program for adults with brain injuries. Supported employment, job placement, and vocational skills training programs expand opportunities by increasing confidence and independence, providing income, and encouraging creativity. Services include: job planning, placement and support; vocational skills training; individualized placement training; on-the-job training and support; Choices, an employment-related day service; transportation coordination.
Family Support Services
Advocates' Family Support Services are designed to support the entire family of a loved one with a disability. These include:Project Able provides culturally competent family support services to Chinese and Vietnamese individuals with intellectual and developmental disabilities and their families in the Greater Boston and Quincy areas.The Autism Alliance of MetroWest offers resources, programs and support for families with children diagnosed with autism/pervasive developmental disorders. Supported Home Care compensates family members or live-in hired caregivers to provide care in the comfort of home to individuals over 16 who are MassHealth-eligible and who, because of medical, physical, cognitive or psychiatric problems, cannot safely live alone. South Coastal Family Support Center provides trainings, workshops, case management, information and referral services to families caring for loved ones with intellectual/developmental disabilities in the MA south shore area.
Community Justice Services
Advocates Community Justice Services provide case management, referral and treatment services at many points along the criminal justice continuum, from police departments, pre-trial agencies, the courts, jail treatment programs, probation/parole agencies and community corrections agencies. Services are designed both to prevent incarceration and to successfully reintegrate ex-offenders into their communities. Programs include:Jail Diversion programs, operated in conjunction with the Framingham, Marlborough and Watertown police departments, are designed to divert individuals with mental illness, addiction, and behavioral issues from the criminal justice system for appropriate treatment and case management.Ayer-Concord Drug Court Program serves non-violent adult offenders with an alcohol and/or other drug problem and no prior record ofviolent offense. Services provided include case management, family behavioral therapy, drug testing, referrals to community resources, educational opportunities and employment supports.
Where we work
Accreditations
CARF 2022
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of adults with disabilities living in congregate care facilities
This metric is no longer tracked.Totals By Year
Related Program
Residential Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of children served
This metric is no longer tracked.Totals By Year
Related Program
Outpatient Mental Health, Outpatient Addiction, Psychiatric Emergency Services
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Goal 1: Advocates will be the employer of choice with a well trained, competitively compensated, highly engaged, culturally competent, and satisfied workforce, firmly grounded in the Advocates Way.
Goal 2: Disrupt the stigma and lack of understanding that accompany differences by minimizing social isolation through creation of welcoming opportunities with community focused supports leading to an improved quality of life and ultimately creating a stronger community for all.
Goal 3: As a thought leader and industry expert, Advocates will advocate and partner to influence legislation, policy and practice that support our mission and impact our service delivery, the people we support, and their communities.
Goal 4: Advocates will increase in size through fiscal year 2024 through continued expansion of current programming, merger, acquisition, philanthropy, and new business opportunities.
Goal 5: Advocates will build the capabilities and skills necessary to achieve organizational excellence, optimize efficiencies and meet growth targets. We will assess our current state of readiness, build a road map, and manage change in a deliberate, collaborative manner with a focus on ensuring high quality programming.
What are the organization's key strategies for making this happen?
STRATEGIES
Goal 1: Workforce Investment; Recruitment and Hiring; Organizational Culture; Performance Management & Staff Development.
Goal 2: Awareness Building; Community Engagement; Community Partnerships.
Goal 3: Advocacy; Academic Partnerships; Visibility and Influence.
Goal 4: Merger/Acquisition; Organic Growth; New Business Development; Philanthropy.
Goal 5: Refined Talent & Organization Structure; Facilities Management & Planning; Technology Expansion; Process and System Management.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
Advocates announced a formal affiliation with Horace Mann Educational Associates in 2021.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Individuals with disabilities who live in our group homes or attend our day programs, as well as their families; Individuals with disabilities and their families who are supported through our Family Support Centers, Adult Family Care and Shared Living programs; Individuals who receive therapeutic support through our Behavioral Health Clinics.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Advocates
Board of directorsas of 02/23/2022
Mrs. Jessica Kemp
Community Volunteer
Term: 2022 - 2021
Daniel Weir
Community Volunteer
Jessica Kemp
Community Volunteer
Michael Sheridan
People's Bank
Dennis Millner-Hanley
Community Volunteer
Kay Hodge
Stoneman, Chandler & Miller
Christine Hubbard
Community Volunteer
Charlene Jacobs
United Behavioral Health
Patricia Vinter
Community Volunteer
Craig Davis
Framingham Police Department
Alex Fidalgo
Community Volunteer
Kevin Gould
Horace Mann Educational Associates
Sean Huse
Public Consulting Group
Charlene McEntee
Horace Mann Educational Associates
Shanda McGahee
Beth Israel Lahey Hospital
Mark O'Reilly
Richardson & Company, PC
Richard Rovner
MathWorks
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as: