PLATINUM2023

Goodwill of Southwestern Pennsylvania

Where there's a Goodwill, there's a way.

Pittsburgh, PA   |  www.goodwillswpa.org

Mission

We strengthen communities, advance reuse and sustainability, and empower people to achieve their potential.

Notes from the nonprofit

Goodwill is all about finding a way to make a difference in your community, no matter how big or small. It’s a way to empower yourself and others and to work together to create positive change. When you see one of our stores in your neighborhood, you can be sure that good things are happening. Goodwill is more than just a store — we’re a community of passionate, dedicated individuals who are committed to making a difference in the lives of people in our communities. At Goodwill Southwestern Pennsylvania, we believe that empowered individuals create thriving communities. As a leading social and human service organization in the region, we help thousands of individuals find jobs and provide education and workforce development services to those with barriers to employment. Join us in strengthening your community and building a better world, one person at a time.

Ruling year info

1976

President & CEO

Ms. Monique McIntosh

Main address

118 52nd Street

Pittsburgh, PA 15201 USA

Show more contact info

Formerly known as

Goodwill Industries of Pittsburgh

EIN

25-1098928

NTEE code info

Developmentally Disabled Services/Centers (P82)

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Every year, thousands of individuals throughout southwestern Pennsylvania struggle with finding stable housing, managing their finances, and securing the experience and skills necessary to secure meaningful employment. Our programs are designed to directly address the needs of our community. These programs and services help to put people on a path to self sufficiency.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Goodwill Programs

Employment & Training for: people with physical and/or intellectual disabilities, displaced workers, participants in welfare-to-work programs, people who are homeless, people with limited work experience, people with limited education/training, older and younger workers, workers with criminal backgrounds

Population(s) Served
Adults

YouthWorks - helps disadvantaged youth pursue employment and career development opportunities.

Population(s) Served
Adolescents

A community food pantry and homeless shelter.

Population(s) Served
Adults

Where we work

Accreditations

CARF Accreditation 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of service recipients who are employed

This metric is no longer tracked.
Totals By Year
Related Program

Goodwill Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Number of people placed in jobs with Goodwill SWPA's help

Total weight of materials recycled

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Total pounds of material thrifted, repurposed, recycled, or reused

Total amount of economic impact

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

People who were served through Goodwill store Give Back program. It is a partnership with 87 local agencies serving people in need.

This metric is no longer tracked.
Totals By Year
Related Program

Goodwill Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goodwill has 50 programs and services geared towards job training and employment services for people with disabilities or other personal challenges. The vision of Goodwill of Southwestern Pennsylvania is to be the region's premier human service organization offering exceptional services. We will be satisfied only when all persons have the opportunity to achieve success in their pursuit of meaningful work or other quality of life experiences.

With strong guidance from our Board of Directors, staff, and key stakeholders, the 2020-2022 Strategic Plan
comprises four over-arching goals, focusing on MISSION, TEAM, ENGAGEMENT and FINANCE. Each goal is
interconnected to ensure the full success of the plan and Goodwill SWPA in the years to come.

Strategic Plan Goal One: MISSION
Goodwill SWPA will work to further develop our service-centric model for people with employment barriers. We
will expand services and employer relationships in both urban and rural areas throughout western Pennsylvania
and north central West Virginia, while increasing the use of technology to better connect with those we serve. We
also recognize the continued movement toward community employment and the need to further utilize our own
Goodwill store locations and businesses as training and work experience locations.

Strategic Plan Goal Three: ENGAGEMENT
Goodwill SWPA will integrate stronger branding and messaging to promote greater mission awareness with
constituencies closest to Goodwill SWPA, including staff and volunteers, shoppers and material donors. The
overall purpose will be to form a more engaged and cohesive understanding of mission while empowering and
motivating individuals to be ambassadors of Goodwill’s mission throughout their lives. Maintaining strong, positive brand awareness and perception is critical to remaining an organization of choice for our various audiences.

Strategic Plan Goal Four: FINANCE
We will maximize organizational profitability by operating a fully mission-integrated donated goods retail operation where team members feel passion for our purpose and see a clear path upward. Goodwill SWPA will also expand and diversify revenue streams, improve financial management and the impact of technology throughout our organization, while further developing environmentally sustainable business practices. We will engage these efforts with an overall vision to build cash reserves and ensure long term financial sustainability.

Goodwill SWPA begins this three-year strategic planning cycle at the onset of a second century of providing services in our region. At the core of this plan is setting the course to make our organization as impactful for the next 100 years as we have been throughout our storied history. We know that our organization must continue to innovate and grow so that we can thrive in a challenging economic and funding atmosphere. We strive to remain well positioned to expand our role as a recognized leader and community collaborator in workforce development services for people with barriers to employment.

Goodwill SWPA's current strategic plan (2020-2021) sent the agency on a course for organizational transformation. Highlights and accomplishments from the plan include:

Purchase of Lawrenceville campus headquarters.

Increased digital skills programs and virtual offerings to minimize the digital skills gap.

Additional services for ex-offenders and youth.

Launch of DEI initiatives.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Goodwill of Southwestern Pennsylvania
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Goodwill of Southwestern Pennsylvania

Board of directors
as of 09/06/2023
SOURCE: Self-reported by organization
Board chair

Mr. John Kraus

Mario Farina

Goodwill Anlus in Italy

Karen Larrimer

PNC Bank

Thomas Bickerton

Western PA Conference

James Droney

Mt. Lebanon Office Equipment Co.

Larry Homitsky

Northside Circuit United Methodist Church

John Krouse

Donald Kalkbrenner

Retired - Highmark

Robert Tiskus

M&T Bank

Wendy Roehrich Hall

AIG

Marijane Treacy

North Allegheny School District

John Mills

John Kraus

Retired, Heinz North America

Raymond Amelio

People Count…the Most!

David Lund

Dick’s Sporting Goods

Morton Stanfield

Retired - Communities in Schools

Jason Sigal

RYCON Construction, Inc.

James Roddey

Demeshia Seals

Josh Askews

Limbach Company

Mathias Barlat

Kennametal

Damon Claus

CASTUS

Lynn Landis

Basic Business Concepts, Inc.

Christen M Malone

Troutwood

Scott Stevens

UPMC

Debra Valentine-Gray

Chris West

Greater Pittsburgh Community Food Bank

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 6/8/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 06/08/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.