Chartiers Center

Recovery Respect Renewal

aka Chartiers Community Mental Health and Retardation Center Inc.   |   Bridgeville, PA   |


MISSION We, the staff and leadership of Chartiers Center, are committed to providing compassionate support to those in need who face behavioral health, substance abuse and co-occurring disorders, or IDD challenges as they transform their lives. VISION Chartiers Center will be a person centered and recovery oriented center of excellence in the delivery of innovative IDD and behavioral health services in a multi county area. WE VALUE Commmitment Compassion Creativity Excellence Ethics Accountability Recovery oriented approach Person centered approach Adaptability Responsiveness

Ruling year info


Chief Executive Officer

Ms. Susan A. Coyle RN, MPH

Main address

437 Railroad St

Bridgeville, PA 15017 USA

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NTEE code info

Community Mental Health Center (F32)

Developmentally Disabled Services/Centers (P82)

Group Home, Residential Treatment Facility - Mental Health Related (F33)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

New Programs Support Wellness and Community Outreach

Each program focuses on Recovery and Person-Centered Plans. Consumers make decisions related to their care by identifying goals which will help them manage the symptoms of their illness. Supporting consumers are staff and Certified Peer Specialists who apply their “lived experience” to supporting the consumers.
The Creative Recovery Program provides the opportunity for social interaction and artistic expression. Groups include special interests, employment and community outings.
Mobile Psych Program promotes recovery through full community integration and an improved quality of life for individuals with a mental health condition that impairs their ability to lead a meaningful life.
The Outpatient Clinic in McKees Rocks serves consumers with a mental health and/or substance abuse diagnosis.
Utility Assistance and Rent Arrears is available. Each program has different eligibility and referral process. (More below.)
Telehealth services now available. Call 412 221-3302 to learn more.

Population(s) Served
People with intellectual disabilities
People with psychosocial disabilities
Substance abusers
Homeless people

The Residential Treatment Program is a 15 bed diversion and acute stabilization program for individuals in crisis. It is a step down from a psychiatric hospitalization.

The Long-Term Structured Residence serves 16 chronically mentally ill senior men/women. It provides residents the opportunity to enrich their lives and engage in activities to support their own recovery. Pursuing new skills with a focus on mental wellness can help prepare them to transition to independent living. The LTSR is the only residence for seniors with chronic mental illness in Allegheny County. Length of stay is months to years. Therefore, we seek to provide a welcoming, safe, therapeutic, and stimulating environment for all seniors in need.

The Community Residential Rehab Program (CRR) is a 32-bed apartment complex that provides supportive living to consumers receiving treatment from Chartiers Center. Support is provided for daily living skills as consumers work to transition to independent living.

Population(s) Served

Chartiers' experienced, caring staff specializes in supports for persons with multiple challenges. Daily living, adaptive techniques and activities for persons requiring help in basic care, socialization, expressive communication skills and community events are offered to help enhance the lives of individuals.
Individualized, person-centered approaches are provided with dignity and respect, encouraging people to pursue their dreams and to make choices in a supportive environment.
Community participation activities have been incorporated into each day and everyone has an opportunity to explore areas of their choosing within the local community and beyond.
Chartiers works cooperatively with local school districts to accept students who are looking for Transitional services to adult programming. Call for more information and to schedule a tour.

Population(s) Served
People with intellectual disabilities

In 2012, Chartiers was awarded our first HUD grant for a Permanent Supportive Housing Program. Due to its success, we received HUD dollars for a Rapid Rehousing Program. Today, Chartiers Center oversees multiple housing programs with the goal of assisting the homeless and those at risk of losing housing to locate and maintain independent housing in the neighborhood of their choosing. Chartiers’ Housing teams have long standing relationships with landlords and recognize the barriers to sustainable housing. Support may include the temporary, one time only, emergency funds for expenses related to getting and/or stabilizing housing, assistance with the eviction process, utility assistance, and rental arrears.
Eligibility can be different based on the program. Homeless individuals and families are referred from the Allegheny Link to connect to housing services. . The goal is to provide safe housing, integrated healthcare and secured benefits to consumers.

Population(s) Served
Homeless people
People with psychosocial disabilities
Substance abusers

Service Coordination is a Recovery-Oriented approach to build on the individuals' strengths and supports. Case managers serve children, adolescents, adults, and families, many who are experiencing significant behavioral health concerns. The program provides information and referral to resources for treatment, benefits, food insecurity, education, advocacy, and medical and legal needs. Service Coordinators work closely with the Housing Outreach team to coordinate housing, utility assistance and rent arrears support.
The goal of the program is for each consumer to maintain their maximum potential, in the least restrictive environment, while promoting Recovery and healthy integration into the community. As part of the linkage process, assistance is also available to access social security, prescription coverage, mobility training, and management of their finances when unable to manage their own.

Population(s) Served
People with psychosocial disabilities
Substance abusers
Homeless people

Chartiers Substance Abuse Outpatient Program serves consumers 12 and older who demonstrate a need for substance abuse treatment. The consumers may also be diagnosed with a co-occurring mental health disorder.
Services provided may include individual counseling; family counseling; intensive outpatient counseling (IOP); psychiatric evaluations; and, if needed, medication management. The IOP Program provides intensive group opportunities for someone coming out of a rehab program.
Treatment is available for Court Ordered Substance Abuse Treatment for a DUI. If needed, the program provides medically assisted treatment using Vivitrol and Suboxone. Outpatient treatment available at either the Bridgeville or McKees Rocks location. Services can be utilized as a step down from a higher level of care such as a rehab center, or as a first step in assisting a consumer who is suffering from a substance use disorder.

Population(s) Served
Substance abusers
People with psychosocial disabilities

The Mental Health Department provides a full range of treatment and services for adolescents, individuals, and families with a behavioral health diagnosis. Services range from psychiatric evaluation, outpatient treatment and medication monitoring, substance use outpatient services, partial hospitalization, psycho-social rehabilitation, hospital liaison services and pharmaceutical services. A professional staff of doctors and therapists provide psychiatric evaluations, strengths and needs assessments, medication management, and individual, group and family therapy. TELE-HEALTH services are now offered. Call 412 221-3302 to learn how to schedule your appointment. Outpatient services are available in Bridgeville and McKees Rocks, and the service area extends across Allegheny County. Substance Abuse Outpatient Program is available for those in need. More info available on this site.

Population(s) Served
People with psychosocial disabilities
People with psychosocial disabilities
People with intellectual disabilities

Where we work


Centers for Medicare and Medicaid Services (U.S. Department of Health and Human Services) - Medicare Certification 1970

United States Department of Housing and Urban Development (HUD) - Housing Counseling Agency Certification 2012


2021 Top-Rated Nonprofit 2021

Great Nonprofits

Affiliations & memberships

Chamber of Commerce 1990

National Council for Mental Wellbeing 2010

Rehabilitation and Community Provider Association 1970

Conference of Allegheny Providers 1988

Pennsylvania Department of Public Welfare 1970

Mental Health America - Affiliate 2012

National Alliance for the Mentally Ill (NAMI) 2010

Volunteer Administrator's Network 1996

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Moving forward, Chartiers' goals are:
1.Chartiers Center is looking for space to expand our programs that provide supports for individuals with intellectual disabilities and behavioral health consumers.
2. Chartiers looks to continue to integrate peer advocates and certified peer specialists to support mental health consumer.
3. Chartiers is looking for new training opportunities to diversify the vocational training program for adults with intellectual disabilities.
4. Chartiers maintains the goal to incorporate Recovery and Wellness principles in the day to day operation of the agency and to support individuals in the self management of their illnesses.
5. Chartiers has extended the service offering in our Substance Abuse Treatment Center to include Vivitrol. This new treatment option is in answer to the growing problem of substance abuse. We look to increase the number of consumers served through the use of this new medication and the intensive outpatient services that are available.
6. Chartiers has incorporated a wellness nurse to assist service coordinators with integrating treatment in the home of the consumer. The nurse is part of the Behavioral Health Home Project.
7. Chartiers was recently awarded a SAMHSA grant to work with 3 other providers in identifying, treating and housing mental health consumers, substance users and those who may be homeless.

Over the past five (5) years, Chartiers Center has made significant strides in moving beyond the role of a traditional Community Mental Health Center and has embraced the many opportunities to more comprehensively and collaboratively serve the community. As the landscape of health care changes, we believe Chartiers Center is now much better positioned to move ahead and we look forward to being an integral part of the long range future. Some accomplishments we've made: the development of the agency's first strategic plan, the smooth conversion to an electronic health record, the award of a HUD grant to provide housing to 101 individuals and families who are homeless, the start of Drug and Alcohol treatment services and school based outpatient treatment and a formal partnership to provide psychiatric services with the Sto-Rox Neighborhood Health Council.

Throughout these activities, we have strengthened our partnerships and streamlined our administrative overhead. Our future goals are to continue looking for opportunities to integrate our service delivery with a focus on delivering physical and behavioral health services in a coordinated fashion. We will also continue to diversify our portfolio of service offerings within and outside of Allegheny County.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Chartiers Center serves residents of Allegheny County. Since its opening in 1969, Chartiers Center has grown its service offerings so that a wide range of programs, service types and service locations are available to adults with intellectual disabilities, consumers with behavioral health needs, individuals and families dealing with substance abuse and/or behavioral health needs and the homeless community. Services range from treatment and medication monitoring, to day programs, outpatient and substance use outpatient therapy, case management, mobile outreach housing teams and a range of residential programs and multiple housing options to support the homeless or those at risk of losing housing.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Chartiers Center has a 24/7 compliance hot line where anyone from employees, consumers, Board of Directors, visitors and family members can call to leave a comment. All complaints are investigated by the Compliance Officer who will evaluate (if action is needed) and share the complaint with the appropriate party. If the complainant identifies themselves the Compliance Officer will follow up with them to respond to action steps and a resolution of the complaint. We recently received a compliant regarding the need to wear masks. Chartiers Center is still requiring all staff and visitors to wear masks because we are identified as a health care facility. In response to the complaint, the person was called, the matter discussed and signage was added to reflect the requirement.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    The delivery of tele-health services grew out of the pandemic, but consumers continue to report on the ease of access of tele-health services. Many consumers were afraid to leave their home and for others the cost of transportation and stigma made it difficult to keep face to face appointments. All therapist (including substance abuse therapists) now offer tele-health and the rate of no show appointments has dropped dramatically in response. In addition, consumer satisfaction is higher. Chartiers also surveys staff regarding job satisfaction. Over the years changes have occurred based on the input. Feedback changed the way in which we do our annual employee recognition. Instead of hosting a luncheon more effort went into providing items of value i.e. gift cards, time off etc.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,


Chartiers Center

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The people, governance practices, and partners that make the organization tick.


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Connect with nonprofit leaders


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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Chartiers Center

Board of directors
as of 07/08/2022
SOURCE: Self-reported by organization
Board chair

Michael Fortunato

retired, Clinical Administrator

Term: 2021 - 2024

Phillip Keys

Keystone Therapeutics

Dennis Wang

Business Analyst Fiserv

Daniel Martin

Financial Advisor, Monteverde Group LLC

James Wood

Attorney, Diefenderfer, Hoover, McKenna and Wood

Justine Perhosky

retired, Nurse Educator

Nancy Forbeck

RN, Catholic Hospice

Caroline Belczyk

Manager, Accenture

Kelly Coticchia

Marketing Consultant, Lumos Networks

Jeremy Funkhouser

Asst. Director of Pharmacy, Washington Health System

Susan Bryan

retired, Psychiatric Nurse

Michael Fortunato

retired, Clinical Administrator

Rod Willaman

retired, Clinical Administrator

Mary Lynn Taylor

retired, Attorney and Counselor

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/25/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity

Race & ethnicity

Gender identity


Sexual orientation

No data


No data

Equity strategies

Last updated: 03/29/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.