PLATINUM2023

MAINSTAY LIFE SERVICES

Enriching Lives. Unlocking Potential.

Pittsburgh, PA   |  https://mainstaylifeservices.org/

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Mission

Our Mission: To provide life-long, high-quality support services, ensuring that people with intellectual disabilities and autism (ID/A) lead fulfilling lives and realize their vision of a desirable future. Our Vision: People with intellectual disabilities and autism (ID/A) will live within a community that sustains them and benefits from their participation. Mainstay will be regarded as the region’s provider of choice for individuals and families seeking services, and as the region’s employer of choice for qualified and committed professionals.

Ruling year info

1999

Chief Executive Officer

Ms. Kimberly Sonafelt

Main address

200 Roessler Road

Pittsburgh, PA 15220 USA

Show more contact info

EIN

25-1215557

NTEE code info

Developmentally Disabled Services/Centers (P82)

Other Housing Support Services (L80)

Group Home (Long Term (P73)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

People with developmental disabilities will live within a community that sustains them and benefits from their participation.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Residential

With dozens of homes across Allegheny County and Washington County, Mainstay supports more than 100 people through specialized homes that help encourage independence, ensure safety and security, and enhance quality of life for people with behavioral health needs, physical disabilities, and autism.

Population(s) Served
People with intellectual disabilities
Adults

SUPPORTED LIVING: Services include health maintenance, wellness activities, meal preparation, decision making, home and personal resources management, and self-care. Other services included are mobility, transportation, socialization, and participating in community activities.

IN-HOME AND COMMUNITY SUPPORT: Partnering with a person in their home/community setting, we support people as they acquire, maintain, and improve the skills necessary to live more independently and participate meaningfully in their civic life.

COMMUNITY PARTICIPATION SUPPORT (CPS): CPS helps people as they discover opportunities for community inclusion, build their interests, and develop skills. It encourages active and valued participation in a range of activities and is done in the context of their desired outcomes.

LIFE SHARING: People invite/welcome a person into their home to live in a shared, supportive environment. Life Sharing Partners can be a family member, a family friend, or a community member.

Population(s) Served
People with intellectual disabilities
Children
Adolescents
Preteens

PWS is a rare genetic disorder that causes insatiable hunger. When not controlled, PWS can lead to excessive eating and life-threatening obesity. As the region’s only provider that specializes in Prader-Willi Syndrome supports, Mainstay is proud to help those who are living with PWS live their best lives as they choose.

Population(s) Served
People with intellectual disabilities
Adults
Adolescents

Mainstay provides a person-centered approach to job development and on-the-job support for people with ID/A. After a desired position is obtained, Mainstay helps the person to onboard and learn the job. The goal of Mainstay’s employment supports is to fade away and promote job independence.

Population(s) Served
People with intellectual disabilities
Adults

Behavioral support provides people with strategies that can address any barrier to the person living their best life. Clinical support is provided to people who are seeking help in overcoming barriers to integration into their home, community, or coping with daily life. In July 2022, Mainstay became licensed as a Behavioral Health Clinic to offer specialized therapeutic supports.

Population(s) Served
People with intellectual disabilities
Adults
Adolescents

Mainstay is dedicated to using the power of digital connection to enrich lives and unlock potential — whether that’s through medication dispensers, electric bikes, remote supports, and more. To help support its commitment to championing innovations that bridge the gap between people supported and technology that meets their needs, Mainstay has developed relationships with the following organizations: StationMD for telehealth services; Wellbridge Health for virtual coaching for wellness, prevention, and health monitoring; SafeinHome for remote supports; LifeSherpa for employment supports.

Population(s) Served
People with intellectual disabilities

Special Needs Pooled Trust: The Trust protects funds for the future while maintaining benefits and facilitating long-term planning. Once a Trust account is opened, the funds may be used for things such as: classes, clothes, medical needs not covered by SSI, tickets, pet supplies, therapy, vacation, and so much more.

Benefits Counseling: Through Benefits Counseling, a person with a disability will receive one-on-one support as they plan and develop their employment goals. Benefits Counseling is individualized to reflect each person's interests, and their financial and independence goals.

Population(s) Served
People with disabilities

Where we work

Awards

Top Nonprofit 2014

Great Nonprofits

Top Work Places 2018

Pittsburgh Post-Gazette

Top Work Places 2019

Pittsburgh Post-Gazette

Top Work Places 2020

Pittsburgh Post-Gazette

Top Work Places 2021

Pittsburgh Post-Gazette

Top Work Places 2021

Top Work Places USA

Purpose & Values 2022

Top Work Places

Nonprofit Industry 2022

Top Work Places

Top Rated Nonprofit 2022

Great Nonprofits

Top Work Places 2023

Pittsburgh Post-Gazette

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of persons served by all progams

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We aim to grow the number of people supported. NOTE: the decrease from 2020 to 2021 is attributable to closing the summer camp program during the pandemic. The camp is permanently closed.

Awarded Top Workplace.

This metric is no longer tracked.
Totals By Year
Type of Metric

Other - describing something else

Direction of Success

Holding steady

Context Notes

A sign of staff engagement that supports recruitment / retention is performance on the annual Energage Top Workplace Survey. 1=Yes (aim to maintain); 0=No; NOTE: We received the award again in 2023.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

At Mainstay Life Services, our dedicated staff supports the need to succeed. We're an exceptional group of people with a very special goal: To help people with developmental disabilities live life to their fullest potential by providing the specialized support they need to turn their dreams into reality.

We offer a variety of meaningful programs that are tailored to individual needs. Everyone we support has the opportunity to actively participate in community life based on their own personal needs and desires. Our programs include: Residential Care, Home and Community Supports, Prader-Willi Syndrome Support, Life Sharing, and Specialized Support and Education.

The history of Mainstay is based upon the stories of two exceptional organizations working together toward one common goal. Horizon Homes Inc. and Idlewood Center, both established in the late 1960's and both pioneers in providing home support for people with developmental disabilities in Allegheny County, came together in 1999 to from Mainstay. Led by a small group of parents, family members and community leaders, these two organizations offered safe havens for children and adults with developmental disabilities and gave them the opportunity to enjoy more self-determined lives within a neighborhood setting. Today, Mainstay supports over 350 people and is recognized as one of the top providers in the region.

Mainstay boasts higher employee retention rates than its peers, which leads to consistency in service provision and reduced recruiting costs. Nearly 30% of staff has seniority of 10+ years and 14% more than 20 years.

Over the last 20 years, Mainstay has moved to home ownership as a financial model, ensuring fiscal soundness. This has enabled the organization to maintain the highest quality service at a cost lower than or at the average per diem rate. Mainstay's future in its core programming and financial viability is assured due to the government mandates and funding stream availability to help serve those with disabilities.

In terms of administrative capability, Mainstay has implemented revised personnel policies, pay plan and benefits, operational policies and procedures, and has amended its vision, mission and values statements. These modifications provide a solid base for future decision-making and management of external critical issues. Computer hardware and software has been integrated into Mainstay's programs and management. An intranet system allows staff to work jointly on projects by using the computer's common file sharing. Mainstay ranks high among nonprofits utilizing technology. This success has allowed the organization to increase efficiencies while maintaining personalized attention to programs and issues that arise.

Mainstay's primary accomplishment is the ability to provide the assistance needed to develop each person's full potential for community participation, inclusion, and personal development. Mainstay offers programs and support with sensitivity, respect, dignity, compassion, and responsiveness to individual needs, while focusing on quality outcomes. Mainstay collaborates with numerous agencies to assure the maximum potential of each person served. The organization continues to focus on its history and core mission of lifetime care through the provision of quality services. This program focus, along with Mainstay's commitment to personally serve each client, has afforded the organization a robust and stable client base.

According to the most recently released Chatham University's Independent Monitoring for Quality survey, Mainstay provides quality services. Consumer interviewees reported satisfaction with the performance of staff, the services they receive, and their lives. Respondents' quality of life exceeds the averages of other human service agencies across Allegheny County and Pennsylvania.

Because of its good work, Mainstay has been:

 Named the Most Meaningful Place to Work by the Pittsburgh Post-Gazette, in addition to being recognized as a Top Workplace for the fourth time.
 One of just a handful of Pittsburgh nonprofits to be awarded Top Nonprofit status by Great Nonprofits.
 One of several selected nonprofits to complete the Bayer Center's BoardsWork! at no cost.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

MAINSTAY LIFE SERVICES
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

MAINSTAY LIFE SERVICES

Board of directors
as of 10/31/2023
SOURCE: Self-reported by organization
Board chair

Mr. Jack Ryan

Henderson Brothers

Jack Ryan

Henderson Brothers, Inc.

James Gemperle

Alcoa, Inc. (Retired)

Marvin Gold

Fundraising Consultant

Judith Hulick

Teacher (Retired)

Thomas Junker

Bucey & Junker

John Lovelace

UPMC

Robert O'Gara

Point Park University

Richard Swartz

Bloomfield-Garfield Corp.

Janna Chiurazzi Young

Campbell's

Linda Zane

Slippery Rock University

Lauren Zetts

Covestro

Rebekah Herman

PNC

Traysean Harris

Advocate

Suzanne Ross

TIAA (Retired)

Peter Fleming

Wilke & Associates LLP

Rosemarie Cooper

University of Pittsburgh

Mahmood (Mike) Usman

Beacon Health Options of PA

Reid Wolfe

Achieva (Retired)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/18/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 10/31/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.