Short term goals (within the next 12 months): 1. Continue to evaluate all clinical care and response statistics to ensure the service meets its vision statement. 2. Continue to discuss way to improve the EMS system in the north eastern area of the North Hills. 3. Continue to grow relationships with community leaders and public safety partners to ensure the highest levels of response. 4. Obtain a Squad Vehicle. 5. Participate in clinical research. Long Term Goals (within the next 24-36 months) 1. Obtain national accreditation from the Commission on the Accreditation of Ambulance Services (CAAS). 2. Obtain Gold Plus level with the American Heart Association: Mission Life Line program. 3. Move from combination status to career with volunteer supplement. 4. Maintain <5% “scratch” rate. 5. Purchase a replacement to Medic 142. 6. Obtain and place in service a fire scene rehabilitation unit.

Continuous quality Improvement Customer satisfaction surveys Policy and Procedure Review

Foxwall EMS is equipped with state of the art equipment and training used to meet these goals. We will ensure the administration and the BOD is equipped to perform to their duties to the best of their abilities.

Through the continuous quality improvement process, quarterly review of goal progress, and customer satisfaction surveys we will be able to assess the effectiveness of [policies, procedures and quality assurance.

In 2019 the service again increased revenue and decreased costs where able. New monitoring equipment and computer equipment was purchased and crew members were introduced to new clinical measures. In the coming years the service will work to come into compliance with standards set by a national accrediting body.