PLATINUM2024

Pleasant Ridge Manor Friends Forever

Your Choice for Quality Care

aka The Friends Forever   |   GIRARD, PA   |  www.pleasantridgemanor.com

Mission

The Friends Forever Volunteer Organization, through their partnership with Pleasant Ridge Manor, provide charitable work, human and financial support to Pleasant Ridge Manor so it can be successful in its mission to provide quality medical and nursing home care. This partnership enhances and improves the quality of lives of residents living and receiving therapy at Pleasant Ridge Manor.

Ruling year info

1986

CTRS, Director of Activities & Volunteer Services

Ms. LeeAnn Krahe

Main address

8300 WEST RIDGE RD

GIRARD, PA 16417 USA

Show more contact info

EIN

25-1464234

NTEE code info

Nursing, Convalescent (Geriatric and Nursing) (E91)

Fund Raising and/or Fund Distribution (T12)

Nonmonetary Support N.E.C. (E19)

IRS filing requirement

This organization is required to file an IRS Form 990-N.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our organization exists to provide both human and financial support to Pleasant Ridge Manor, Erie County PA's only county-owned; long term care nursing facility. This group of dedicated and diverse volunteers aim to assist the PRM Board of Trustees in promoting public relations which will bring greater community interest and understanding to PRM, as well as to raise funds to supplement recreational, personal and/or medical services to its residents. Our fundraising efforts are at the forefront of our mission. In the past 5 years, we've renovated two large areas dedicated to providing comfortable and aesthetically pleasing accommodations in which our residents and families can visit. Our efforts to recruit volunteers and fundraise are endless. We are compassionate caregivers who see endless possibilities for our living & working environment satisfied only by great fundraisers.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Physical Therapy Gym Renovation

This fundraising campaign aims to raise at least $100,000 for the renovation & update of our PT gym for our residents. A large percentage of our admissions are prescribed physical therapy for healing and strengthening. Many are discharged back to their homes in the community, while some remain residents here long term. Our current gym set up is inefficient and unattractive. Since we market our excellent PT program to potential admissions, this will help make our program more marketable, thus increasing admissions & patient satisfaction.

Population(s) Served
Seniors
People with physical disabilities

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of donations made by board members

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Caregivers, People with physical disabilities

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Our Board of Directors take an active role in fundraising, donating, and volunteering for our organization.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Veterans, People with physical disabilities

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

Our volunteers are key to the operations & morale of our long term care community. Covid-19 has made 2020 -2023 very difficult. Volunteers were chose to retire or stop because of the virus.

Total dollars received in contributions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, People with physical disabilities

Related Program

Physical Therapy Gym Renovation

Type of Metric

Other - describing something else

Direction of Success

Decreasing

Context Notes

We frequently receive memorials and donations. These numbers include those as well as our fundraising proceeds for each year. Covid-19 had a negative effect on our efforts since the onset.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

First and foremost, our primary goal is to acquire funds each year to continue to help Pleasant Ridge Manor, its Board of Trustees and its employees continue to upgrade, replace, beautify and enhance the living environment for our residents.

Our second goal is to continue to recruit members of our community to volunteer. Adult children are staying home to care for their own aging loved ones, some have second or third jobs to maintain that household. That limits their ability to volunteer with us. Even the most dedicated volunteer becomes unreliable or unavailable when they're forced to make the decision to stay home to care for their loved ones. College aged kids are not always reliable and most times only need a pre-determined number of service hours for their classwork. Recruiting and retaining volunteers is difficult.

Our third goal is to increase and promote a positive perception of our facility in the community. We work hard; we love harder.

Strategy #1: continue to develop, implement and evaluate fundraising campaigns
Strategy #2: increase written communication regarding fundraising campaigns
Strategy #3: work on completing an online donation process
Strategy #4: work with our Community Relations individual, our Board of Directors & our Board of Trustees to gain their commitment
Strategy #5: continue working with our local nonprofit partnership for help with grant writing and resources management

We've been growing with our Board of Directors since 1983 and we're glad to have great diversity amongst our members. They are uniquely talented and we plan on utilizing their skills to help reach the wider membership. They'll be asking for help extending our reach into the community for donations and to distribute information about our organization.

We use a fundraising calendar to manage our efforts. Volunteers are recruited from the membership to help with the details.
We'll employ budgeting techniques and track our expenditures. Our Treasurer will keep us up to date as to the progress of any particular fundraising campaign.

We report progress and problems to the members of our Board on a bi-monthly basis.

We also have the benefit of employing nearly 400 people who give generously to support our causes and the families of our residents are also very generous.

In the past 5 years, we've completely renovated a snack bar area and made it into an internet café where residents & their families can visit on comfy sofas and have a bite to eat. (approx. $20,000)

We've completely renovated an all-purpose room to become a room where there are dedicated areas for quiet library time, a television area, an activity area, a technology corner, a couple of seating/visiting vignettes, and the complete reno of two restrooms attached. (approx. $65,000)

With help from a partial, $15,000 grant, we've helped purchase a new ($70,000) 15 passenger wheelchair van for community outings and we received a completely grant-funded (approx. $45000) transport van for our clinic/medical appointments.

We completed a renovation of our Chapel entrance areas so it's beautiful and safe.

Our plan to complete a $100,000 renovation of our Rehab/Physical Therapy gym has been realized and we were under budget by nearly $70,000!

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Pleasant Ridge Manor Friends Forever
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Pleasant Ridge Manor Friends Forever

Board of directors
as of 01/19/2024
SOURCE: Self-reported by organization
Board chair

Mrs. Terry Nyberg

Pleasant Ridge Manor Friends Forever

Term: 2018 - 2020

Kimberly Seth

Pleasant Ridge Manor Friends Forever

Rick Nyberg

Pleasant Ridge Manor Friends Forever

Kevin Clark

Pleasant Ridge Manor Friends Forever

Kathy Bible

Pleasant Ridge Manor Friends Forever

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Not applicable
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable