Outreach - Center for Community Resources

Moving Today's Families Forward

aka Employment Opportunity Training Center   |   Scranton, PA   |  www.OutreachWorks.org

Mission

With respect for the individual and with the highest professional standards, Outreach offers a variety of programs that promote family stability and economic self-sufficiency. Outreach improves the lives of over 4,000 adults and children each year with workforce and family development programs that support individuals as they navigate through life’s challenges. Outreach families and individuals from disparate and often-times difficult circumstances, all share one common trait: Hope for brighter tomorrows. At Outreach, inclusion, equity, and diversity are critical to achieving our mission to help our participants achieve stability and economic self-sufficiency and build an organization that aims to recruit, develop and retain talented individuals with diverse backgrounds and experiences.

Notes from the nonprofit

Outreach continues to grow, serving more than 4,000 adults and children in 2021. Workforce Development services are needed now more than ever as Outreach assists the most vulnerable in our community impacted disproportionately by the pandemic. In 2018, we recently launched enhanced workforce development services through our LEAD Center, which has created "employment pipelines" with area employers. Outreach through the LEAD workforce program has partnerships with over 135 regional employers. To date, nearly 90 percent of workforce participants have found employment. Outreach family serving programs are available in person, and virtually. Outreach continues to provide the evidence-based SafeCare Augmented and Early Head Start through home visiting programs, which helps create a safe and nurturing environment where parents and infants can thrive. The Center is open for in-person services, please call to schedule an appointment for services or to discuss your needs with Outreach.

Ruling year info

1988

Executive Director

Lori Chaffers, MSW

Main address

431 North 7th Ave

Scranton, PA 18503 USA

Show more contact info

Formerly known as

Employment Opportunity Training Center of NEPA

EIN

25-1562285

NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Focused on promoting family stability and the self-sufficiency for residents of northeastern Pennsylvania, Outreach works across sectors to address the root causes of poverty and family instability. Our integrated prevention, education, community reentry, and job readiness services make a positive difference in the lives of over 4,000 children and adults per year. Program participants typically arrive at the Outreach Family Center with little to no safety net of support and often lack critical skills, opportunities, and resources. Our service continuum empowers individuals and families to overcome adversity, realize their dreams, and achieve economic independence. Outreach Center for Community Resources’ vision and purpose is to ensure everyone has a chance to succeed in life, no matter circumstance or background. The only way to break the cycle of poverty, unemployment, and incarceration is to offer evidence-based programs for all situations.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Child and Family Serving Programs

Outreach serves economically disadvantaged and low-income families, programs are offered free of charge. Outreach assists families to become stable, healthy, and economically self-sufficient. Outreach ensures that families have equitable access by providing language interpreters for families that have immigrated to our region that are in need of Outreach programs.

Programs offered include:
* Parenting Skills - Evidence-based home visiting and group classes
* Family Reunification and Supervised Visitation
* Life Coaching
* Early Childhood Development/Intervention
* Youth Mentoring
* Substance use intervention and prevention education
* Parent Support Groups including gender-responsive and individuals in recovery for Substance Use Disorder


Additional wraparound services offered to promote stable, self-sufficient individuals and families.

National evidence-based programs offered include: Parents as Teachers™, SafeCare Augmented®, and the Incredible Years®.

Population(s) Served
Families
Children and youth

Outreach - Center for Community Resources provides workforce development services through the (Leadership, Education, and Development) Center. Assisting participants to gain family stability and economic self-sufficiency.

* Case manager provides individual assessments of needs to develop professional soft-skills needed for the workforce;
With the assistance of case manager participants:
* Research occupations suited to their interests, values, and abilities;
* Develop career portfolios with resumes, cover letters, and thank you letters;
* Complete career assessment through testing and interest inventories;
* Prepare for job interviews;
* Seek vocational training with Johnson College if appropriate;
* Case managers refer participants to housing partners and other wraparound services;
* Once a participant is hired, the case manager follows up with the newly hired and his or her supervisor to ensure attendance, compliance with company rules, and any other factors that may arise.

Population(s) Served
Unemployed people
Incarcerated people
Economically disadvantaged people
Veterans

Outreach provides support to families and caregivers through Family Reunification case management services for children in foster care. Access and Supervised Visitation is provided at the Outreach Seventh Avenue Center for non-custodial parents.

Outreach provides services and support for individuals in recovery from Substance Use Disorder. Case management and mentoring are provided to treatment court enrollees (primarily women and Veterans).

Resources available include life skills, literacy, employment training, parenting, early childhood education, youth mentoring, reentry programs for individuals from the Lackawanna County Prison, addiction recovery, behavioral health supports, programs for justice-involved young adults as a PACTT affiliate, wrap-around case management and more, Outreach builds strong families and strong communities.

Population(s) Served
Families
At-risk youth
Economically disadvantaged people
Incarcerated people
Veterans

Outreach provides workforce development and parenting programs for individuals transitioning from incarceration into the community. Outreach supports women, men, juveniles, and veterans in the prison including those struggling to overcome substance use and opioid use disorder. Services include life-skills courses, parenting classes, and workforce training, in an effort to help individuals move to sobriety, self-sufficiency, successful reentry into the community, and to stay out of prison.

Outreach creates a bridge from jail to living as a healthy member of the community. Workforce training, money management, and comprehensive case management is available in the Lackawanna County Prison and at the Outreach’s Seventh Avenue Center.

Outreach provides workforce development programs that identify gaps in our region’s labor force and trains job seekers to fill those positions. Outreach case managers identify employers that are willing to employ justice-involved individuals.

Population(s) Served
Incarcerated people
Economically disadvantaged people
Veterans
At-risk youth
Unemployed people

Where we work

Accreditations


Since 2004

Parents as Teachers 2020

SafeCare Augmented National Accreditation 2021

Parents as Teachers 2021

Awards

Member 2021

Pennsylvania Assocation of Nonprofit Organizations (PANO)

SAGE Award for Non-Profit of the Year 2018

Scranton Area Chamber of Commerce

Certification for Outreach Facilitators 2021

Incredible Years®

Blue Ribbon PAT Program 2021

National Parents as Teachers

Affiliations & memberships

Supervised Visitation Network 2018

Supervised Visitation Network 2019

Parents As Teachers 2019

Supervised Visitation Network 2020

Parents as Teachers 2020

SafeCare Augmented 2020

Parents as Teachers 2021

SafeCare Augmented 2021

Supervised Visitation Network 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Related Program

Workforce Development - LEAD Center

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Outreach provides workforce development to unemployed and underemployed individuals. Services also provided to individuals with SUD and justice-involved individuals seeking reentry into the community.

Number of clients who self-report increased skills/knowledge after educational program/intervention

This metric is no longer tracked.
Totals By Year
Related Program

Workforce Development - LEAD Center

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Individuals that completed programs offered through the Outreach Workforce Development services reporting achievement of positive outcomes, many times this directly led to employment.

Number of children screened for developmental delays

This metric is no longer tracked.
Totals By Year
Related Program

Child and Family Serving Programs

Type of Metric

Other - describing something else

Direction of Success

Holding steady

Context Notes

Children ages infant to 5 received health and development screenings to measure progress in the Parents as Teachers program. Staff used the validated Ages & Stages Questionnaire and ASQ SE tools.

Number of parents reporting improved parenting skills after participation in parenting course(s)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Infants and toddlers, Children and youth, Families

Related Program

Child and Family Serving Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Parent courses include Parents as Teachers, Safe Care Augmented, and the Incredible Years. Families have children from pre-natal to approximately age 12.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The organization's overarching goal is to promote the optimal health, safety, education, and financial self-sufficiency of individuals and families who face challenges or barriers.

Our mission is achieved through the following objectives and activities:

Help children and adults succeed by providing evidence-based early childhood education; youth mentoring; adult literacy, life skills, job readiness training, and career assistance.

Improve the well-being of children, youth, and families through evidence-based parenting skills training, intervention for children with special needs, and collaborative case management that increases access to supportive services.

Improve outcomes for highly challenged individuals and families through assessment and service planning; child/family reunification including supervised visitation for children and their non-custodial parents; support for substance and mental health recovery; and transitional services to help court/criminal justice-involved individuals reunite with their families, achieve a healthy lifestyle, gain economic self-sufficiency, and become contributing members of society.

Outreach is a leader in empowering individuals to attain family and economic stability. This is accomplished through a continuum of evidence-based programs and best-practices that help break down systemic barriers that contribute to the generational cycle of poverty.

CHILD/FAMILY STRATEGIES: Certified family development specialists support parents in advancing skills for promoting their child(ren)'s health, safety, and education. Families are strengthened through a variety of parent education workshops, parent-engaged child screenings, pre-K and after-school enrichment, and case management that links families to community resources.

Early Head Start/Parents as Teachers™ for families with children ages 0-5. Evidence-based services include home visits, center-based early learning groups, and parent group connections.

Incredible Years® parent/child series for families with children ages 2-12. Outreach is the region's only certified provider of this evidence-based program.

Guiding Good Choices® evidence-based parent training classes and specialized support groups geared to family bonding and drug/alcohol prevention.

SafeCare Augmented evidence-based parent training program for the prevention of child maltreatment.

Youth Mentoring, tutoring, and enrichment for ages first grade and up.

WORKFORCE DEVELOPMENT through the LEAD Center: Group and 1:1 case management strategies help individuals advance toward financial stability, including but not limited to life coaching, job readiness, and evidence-based reentry services. Individuals assisted with career services, interview preparation, customized resumes, career portfolios, and job search assistance.

Responsible Fatherhood – Programming to promote job readiness, responsible parenting, and healthy relationships.

Life Skills/Reintegration Training – Pre- and post-release services for men and women leaving Lackawanna County Prison. Gender-responsive activities designed to minimize the risks of re-incarceration, including risk/need assessments, reentry planning, education in life-change and personal development topics, help with addictions recovery, job readiness, family re-connection, mentoring, and individual case management support.

GED Subject-Specific Tutoring for individuals seeking their GED credential.

COURT-RELATED SERVICES:
Family Reunification – Case management of families with children in out-of-home placement, with the goal to move children into safe, stable home environments.

Access and Supervised Visitation – A service for non-custodial parents who warrant professionally supervised parent-child visits.

Services for Justice-Involved Juveniles.

Treatment Court and Diversion – Specialized case management and mentoring assist high-need women and military veterans toward achieving healthy life goals. Programming addresses parenting and family reunification; addictions recovery; workforce, access to healthcare, housing, and other critical support.

Outreach supports and empowers individuals through the operation and continuing enhancement of its award-winning Seventh Avenue Center. The center is home to Outreach's integrated programming as well as services offered by partner nonprofits, such as Maternal & Family Health Services' Women, Infants & Children (WIC) nutrition program, hospital-sponsored immunization clinics, and other programs that result in our family resource center that serving over 7,500 people per year. Outreach and other Family Centers (statewide and nationally) provide front-line prevention and intervention services to help children and families become healthy, educated, safe, and economically self-sufficient.

Our accessible two-level center is located in central Scranton, near public bus routes. Programs are offered year-round, Monday-Friday including evenings and by appointment. Childcare and transportation are offered for many programs. The welcoming center features training, counseling, and community meeting rooms; an early learning classroom with an outdoor playground; career/computer lab; state-of-the-art supervised visitation rooms for observed parent-child interaction; kitchen, dining area, and free parking, along with staff office space.

Outreach has more than thirty years of experience in successful family self-sufficiency programming and the administration of large state, federal, and foundation grants. The agency has a 16-member policy-making board, a constituent advisory committee, a dedicated cadre of program volunteers, and a multidisciplinary staff of teachers (pre-K through secondary), licensed counselors, case managers, employment specialists, and other experienced professionals, including employees with Spanish fluency. Staff members are trained in best practices and experienced in delivering evidence-based models with fidelity.

Outreach is affiliated with the Pennsylvania Association of Nonprofit Organizations, Pennsylvania's Family Center Network, the PA Family Support Alliance (child protection coalition), and associations related to its areas of practice. (e.g., National Parents as Teachers™ Blue Ribbon Affiliate, Incredible Years®certification, member worldwide Supervised Visitation Network; member of child welfare, criminal justice, housing, veterans, and other coalitions). Outreach is unique in this community and is the sole provider of many of these programs and services in our region. Over the years, we intentionally sought collaborative strategies to engage program participants and meet community needs, building strong relationships across public and private sectors to move today's families forward - because strong families build strong communities.

Established in 1988 as a women's employment program, over time Outreach's Workforce Development services expanded to include welfare-to-work programs, displaced worker training, prisoner reentry services, and other assistance for un- and under-employed workers of all backgrounds.

The organization's Family Center division is rooted in Outreach's Family Matters program, honored as a Governor's model. In the mid-1990s, the agency was specifically selected by county leaders to guide local Family Center (state child/family systems reform), youth risk prevention (Communities That Care), and court/offender reentry initiatives in collaboration with government, schools, and other nonprofit partners. This ongoing role, along with program growth, led to Outreach's development of Seventh Avenue Center, a multifaceted family resource center.

Examples of accomplishments:

Outreach is the largest provider of parenting services in Lackawanna County, offering the region's only certified Incredible Years program. Outreach is the area's designated Family Center.

Successful U.S. Department of Education-funded projects for Youth Mentoring (middle school ages) and Innovative Approaches to Literacy (early learning), led to an ongoing Prenatal-to-Grade Three partnership with Scranton School District.

The agency introduced the region's first career center for dislocated workers. Our weekly Job Group remains the community's only open-to-the-public job search support program.

Evaluation data demonstrated that the organization's award-winning prisoner education/reentry services were very effective in reducing recidivism. Our program serves over 1,800 local prisoners/ year (impacting 2,400 children) and has been featured at state and national conferences.

Looking forward, Outreach will continue vital services to the community through outreach to individuals and families of all backgrounds, active collaboration, and strategic resource development. These cooperative efforts include gathering insight from consumers and outside supporters.

Outreach was part of the national Listen for Good initiative, a two-year project that engaged our program participants in "feedback loops" to compare Outreach's work with that of nonprofit organizations across the nation. Outreach is committed to the evaluation of all programs and continues to obtain feedback from participants.

Outreach will continue to address the community's priority needs by building on recent initiatives. This includes expansion of child/parent home visiting with a new multi-year Pennsylvania Department of Human Services grant; addressing the current opioid crisis through strategies such as gender-responsive recovery groups and Guiding Good Choices® teen drug prevention workshops; and the deployment of other community services that help children, families, and adults thrive.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    As an organization and as individuals, we strive to include diversity, equity, and inclusion practices in our daily work with attention to the families we serve, realizing everyone brings a unique perspective and experience to advance our mission and our community. Outreach's strength is the ability to form trusting relationships with vulnerable individuals and families, provide holistic programming, and help participants navigate and connect to additional services.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, We use the information to make changes in programs and to ensure clients' needs are being met., To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Front line services and support continue. Outreach used surveys and participant feedback to revise times and formats for services and programs. Outreach now provides services at the Center in-person, virtually, and in participants' homes. Flexibility is offered regarding times and days of services. Participants report that these changes have provided essential support. We changed the days and hours of programs in response to feedback received on our Listen for Good survey. Several women were not able to participate during the original days and time of classes. This feedback allowed staff to adapt the program so more women were able to participate successfully. Outreach has also responded to emerging needs in the community related to the pandemic. Outreach has expanded GED services.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Outreach collects data on each participant served. Outreach collects participant information and feedback into the agency's Apricot human services database designed for individual service planning, case management, and client/program evaluation. Outreach evaluates programs, using the feedback loops that are focused on the individuals Outreach serves. Case managers build evaluation infrastructure to bring about positive changes in our services to better serve the most vulnerable in our community. Outreach is committed to the evaluation of all programs. The feedback from participants allows Outreach to revise and adapt our programs to best serve those that need our programs and services.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection,

Financials

Outreach - Center for Community Resources
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Outreach - Center for Community Resources

Board of directors
as of 4/25/2022
SOURCE: Self-reported by organization
Board co-chair

R.Ph., Esq. Jerry Musheno

Pharmacy Law Consultant

Term: 2021 - 2023


Board co-chair

Vicky Castagna

Retired

Term: 2021 - 2023

Kate Holod

Consultant

Jerry Musheno

Consultant

John Morrison

Retired Business Owner

Nicholas Parise

PNC Wealth Management

Mary Rhodes

Retired

Donald Ryan

First National Community Bank

Joseph Sileo

McNees, Wallace

Mark Young

C.C. Young & Henkelman

Cynthia Yevich

Retired Marketing Director

Anne Butler

Wells Fargo Investments

Bryan Boles

Topp Business Solutions

Victoria Castagna

Retired Probation Officer

Kathryn Leonard, Ed.D.

President Johnson College

Ryan McGowan

M&T Bank

Stephanie Mihal

McGrail, Merkel, Quinn, & Associates, PC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/25/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 02/22/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.