NEW DAY FOUNDATION FOR FAMILIES

Who are the people you serve with your mission?

Michigan families facing a cancer diagnosis. Applications are received through an oncology social worker or financial navigator at a hospital or cancer center, and meet the following criteria: - Have a household consisting of a parent and at least one dependent child under the age of 18. - Have an immediate family member in treatment for a cancer diagnosis. - Be represented by a health care professional, social worker, or financial navigator to begin the application process. - Applicant must demonstrate financial hardship and identify specific expenses for which they need assistance. Reside in the state of Michigan.

How is your organization collecting feedback from the people you serve?

SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

At the onset of the Covid-19 pandemic, we reached out to our current and past New Day families to find out their biggest needs and concerns as a cancer patient trying to stay healthy during a pandemic. Food insecurity was at the top of the list, which inspired us to create a grocery delivery program to meet this need. When volunteers grocery shop and deliver to a family fighting cancer it minimizes a patient’s risk of exposure to viruses. This act of kindness provides protection and eliminates hunger for cancer patients and families who are highly vulnerable while in treatment — especially during a pandemic.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Asking our New Day families their greatest needs helps us to support them where they need it most and helps relieve burdens and stress during an already extremely difficult time.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,