ForcesUnited

Help On The Homefront

aka Augusta Warrior Project   |   Augusta, GA   |  http://forcesunited.org

Mission

ForcesUnited is a 501(c)(3) nonprofit organization whose mission is to help local transitioning service members, and Veterans, from all eras—wounded or not—connect with programs and resources that mitigate crisis, improve lives, and empower them to prosper in our local communities.

Ruling year info

2008

President/CEO

Ms. Victoria B. Hann

Main address

701 Greene Street Suite 104

Augusta, GA 30901 USA

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Formerly known as

CSRA Wounded Warrior Care Project

Augusta Warrior Project

EIN

26-1176267

NTEE code info

Military/Veterans' Organizations (W30)

Human Services - Multipurpose and Other N.E.C. (P99)

Military/Veterans' Organizations (W30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Housing

SSVF housing

Population(s) Served
Veterans

assist Veterans and Service Members with VA Benefits

Population(s) Served
Veterans

Employment

Population(s) Served
Veterans

Adaptive Sports Programs

Population(s) Served
Military personnel
Veterans

Where we work

Accreditations

Call of Duty Seal of Distinction 2019

Awards

Chairman's Award 2009

President's Council for Historic Preservation

Commander's Award for Public Service 2010

US Army

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of Facebook followers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Related Program

Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of dollars given by new donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of first-time donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of overall donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total dollars received in contributions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel, Families

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel, Veterans

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of programs documented

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of leadership positions held by organization staff in community initiatives

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of new donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Average number of dollars received per donor

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

ForcesUnited is a 501(c)(3) nonprofit organization whose mission is to help local transitioning service members, and Veterans, from all eras—wounded or not—connect with programs and resources that mitigate crisis, improve lives, and empower them to prosper in our local communities. We currently serve 33 counties throughout Georgia and South Carolina, primarily focused on delivering services in our Georgia counties. Our services are delivered in a holistic approach, supporting our Veteran clients with one-on-one case management in the areas of: Benefits and Education, Employment Services, Health & Wellness, and Housing & Prevention Services.

ForcesUnited believes that resources exist to meet all veteran needs and strives to create the collaborations necessary to connect veterans with those resources. ForcesUnited employs a one-on-one case management approach to deliver holistic care to veterans. The overall strategy is to operate locally and connect regionally and nationally when necessary.

ForcesUnited's staff, leadership, and board are well equipped to deliver services to veterans. All have some military connection with most staff being veterans. Case Coordinators have degrees and licenses in social work. The executive director has deep connections regionally and nationally that assist locally. Board members are well placed in the community to assist with fundraising, outreach, and general awareness.

In 2020, ForcesUnited assisted 2,137 Warriors, 2,581 Service Episodes, and 485 new clients.
*454 were assisted with employment services
*942 were assisted with housing
*396 were assisted with VA education & benefits services
*44 participated in our health & wellness programs
*230 received prevention assistance

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    ForcesUnited is a 501(c)(3) nonprofit organization whose mission is to help local transitioning service members, Veterans, and family members.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    After receiving feedback from our clients, ForcesUnited moved to a more inclusive CRM system, allowing us to make appointments, follow-up on appointments, and communicate with our client base more efficiently.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Based on the feedback that we received from our clients, we improved our services in the areas of Benefits, Education, Employment, and Housing & Prevention Assistance Services (rent, utilities, food). As an organization, we value our client's feedback and make appropriate changes as necessary.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback,

Financials

ForcesUnited
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

ForcesUnited

Board of directors
as of 6/9/2021
SOURCE: Self-reported by organization
Board chair

Gemma Frock, PhD

Retired

Term: 2019 - 2023

James Heffner

First Community Bank

Lisa Mayo

Mayo & Associates, CPA

Janet Gallo

Retired

John Carlson

Non-Profit

Wright McLeod

McCleod & Murdock, Attorneys

Wendy Perry

Leadership Coach

Darin Myers

The Alternative Board

Bill Stewart

WJBF-TV

Denise Vickers

WFXG-Fox 54

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 06/09/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 05/06/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.