A SANCTUARY FOR MILITARY FAMILIES INC

Who are the people you serve with your mission?

We bring at-risk military and veteran families together through six-day therapeutic retreats with workshops and recreational activities designed to address the challenges they are facing. Service-members and their spouses participate in daily workshops around PTS, Relationship Reconnection and Financial Literacy providing tools for future successful. Children also participate in age appropriate activities helping them understand the dynamics that come with being a military child. Families receive ongoing support post retreat as they begin implementing new tools into their daily routines.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

What significant change resulted from feedback?

Project Sanctuary contracted Corie Weathers, LPC, NCC a military and first responder clinical consultant, to develop Relationship Reset curriculum that will replace our current relationship workshop. Corie is a known entity in the military family space with the credentials and cultural competency required to create a unique curriculum for Project Sanctuary. This all new curriculum was developed with our families’ specific needs in mind, aligned with our core values and complementing our current retreat model. Most beneficial is the fact that this curriculum is customized for Project Sanctuary allowing us to incorporate any changes needed as we receive feedback from participating couples.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback