FOUR CORNERS OFFICE FOR RESOURCE EFFICIENCY

Who are the people you serve with your mission?

4CORE’s programs fill an important, unique niche in Durango and Southwest Colorado. Our work has measurable impacts in the region by educating, implementing and administering weatherization audits and upgrades for low-income families, resource efficiency education to businesses, healthy home programs and solar installations for low-income housing. These dedicated programs reduce the need for coal-fired power generation resulting in a reduction in greenhouse gas emissions and cost-savings on electric utilities for hundreds of residents and businesses.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person),

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We have required PPE protection for all our in-home energy efficiency audits and installations

With whom is the organization sharing feedback?

Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

It has improved our relationships and the how we deliver programs.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback,