COACHELLA VALLEY VOLUNTEERS IN MEDICINE

Coachella Valley's only no-charge healthcare clinic.

Indio, CA   |  www.cvvim.org

Mission

The mission of the Coachella Valley Volunteers in Medicine is to provide a no-charge primary health care service to medically underserved people residing in the Coachella Valley.

Ruling year info

2009

Executive Director

Mr. Doug Morin

Main address

PO Box 10090

Indio, CA 92202 USA

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EIN

26-3312826

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Coachella Valley Volunteers in Medicine provides a local solution to a national problem: We offer medical and dental services at no cost to adults residing in the Coachella Valley who are uninsured or underinsured. We believe that everyone has a right to healthcare. As a community safety net, our clinic treats the whole person by addressing chronic diseases and conditions like diabetes, high blood pressure, arthritis and hypertension. In addition to direct patient care, we provide homeless medical outreach services, health education and wellness programs, case management services, and community referrals.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Primary Medical and Dental Care; Homeless Medical Outreach; Disease Education and Wellness

All services are provided by CA Licensed professionals at no charge to eligible patients.

Population(s) Served
Adults

Where we work

Affiliations & memberships

Volunteers in Medicine America 2020

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

CVVIM aims to provide accessible and affordable healthcare services to adult residents of the Coachella Valley who are uninsured and have incomes at no more than 200% of Federal Poverty Guidelines. Patients are never charged for the care they receive at our clinic or through our homeless medical outreach, including referrals for laboratory testing, x-rays or imaging services.

Through these services, we know we are contributing to the health of the community and respecting everyone's right to affordable healthcare!

Our Strategic Plan (2020 - 2022) identifies four goals our Board of Directors directs staff and key volunteers to work towards:

1) Provide quality, professional healthcare services to qualified persons in a culturally competent manner;
2) Promote CVVIM programs and services in the community;
3) Ensure a revenue stream to meet current and future needs; and,
4) Ensure paid and volunteer staffing needs are adequate to meet current and planned program needs.

CVVIM has built and maintains a strong foundation of more than 250 volunteers who are involved in all aspects of the organization, from the Board of Directors to patient care and front line volunteers. We work closely with numerous educational institutions to offer internships and supplement our traditional volunteers corps because we believe that community health requires all components of the community. These opportunities include high school students who plan to pursue a career in healthcare as well as medical residents from a local hospital graduate medicine residency program and local universities and colleges.

We maintain board-designated funds solely to support the organization for a period of no less than six months in the event of a downturn in the economy that could affect individual and community support. Additional reserve funding for facility repair and maintenance is now being set aside from unrestricted support to ensure our physical facility, leased for $1 per year, is kept in optimal condition to support a safe environment for patients, the community, volunteers and staff.

Numerous activities are undertaken to support our current donor base, whether individuals, community organizations or granting foundations, and to continually grow and develop it for the continued operations of the organization. Whenever possible, discounted services or in-kind donations are sought after to encourage community support and reduce our cash needs. As such, in addition to $1 annual lease payments, several local businesses support our mission by donating landscaping services, trash removal and IT support. A local managed care organization provides free x-rays and radiology reports, and we have discounted pricing for laboratory testing and imaging services.

We involve ourselves in the community through marketing and outreach services, participation in local advisory groups, and individual volunteer involvement by staff in projects and organizations that also benefit the community through their missions. All of these activities, and others, ensure we are connected to the community and aware of trends and issues affecting the community, particularly relating to community health.

Lastly, paid staffing is kept to a minimum, ensuring donated and grant dollars go to patient care, however we believe in providing a fair living wage and work to reduce costly turnover by ensuring staff are compensated fairly and have access to ongoing educational and training opportunities, employer-paid healthcare options and a retirement savings match.

More than 35,000 face-to-face medical and dental visits have been provided since 2010. Annually, an average of 3,000 medical and dental visits are provided to 1,000 distinct patients, and additional contacts of more than 1,500 are provided for health education, homeless medical outreach, case management, health navigator services, and social service/community referrals.

An average of 230 volunteers each year give in excess of 12,000 hours to support our mission. These volunteers included physicians, dentists and other healthcare professionals, nurses, medical and dental assistants, medical translators, social workers, reception and clerical support volunteers. Each year, the value of these hours is greater than $350,000 (using Dept of Labor information for our service delivery area).

CVVIM will continue to provide no-charge medical and dental care services, including no-charge referrals for all laboratory testing, x-rays and imaging services, necessary for a patient's diagnosis and treatment. Services will always be provided in a professional environment by qualified professionals, and in culturally competent ways, to any qualified resident of the Coachella Valley.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Adults who are residents of the Coachella Valley, have no health insurance and are at no more than 200% of Federal Poverty Guidelines

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Outreach to indigenous populations not reached through bilingual services.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    New and revised program development.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

COACHELLA VALLEY VOLUNTEERS IN MEDICINE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

COACHELLA VALLEY VOLUNTEERS IN MEDICINE

Board of directors
as of 3/3/2021
SOURCE: Self-reported by organization
Board chair

Dr. Stewart Fleishman

Ronald Hare

Founder, Retired MD and Businessperson

Glen Grayman

Retired MD

Benjamin Guitron

Administrative Officer, Indio Police Department

Ross Hollenkamp

Attorney

Sandy Powell

Retired Businessperson

Chauncey Thompson

Firm Director, Barton CPA & Associates

Lori Boucher

Regional Manager, Bank of Southern California

Louise Cummings

Fund Development Professional

Denise Delgado

Educator and City of Coachella Councilmember

Linda Evans

Chief Strategy Officer, Desert Care Network and Mayor, City of La Quinta

Stewart Fleishman

Physician

Linda Hodsdon

Retired Educator and Businessperson

Barbara Limardo

Finance Officer, Desert Orthopedics

Charlene Montgomery

Retired HR Director and RN

Esfaniar Nasr

Physician and Assistant Area Director, Kaiser Permanente

Curt Peterson

Retired Nonprofit Business Consultant

Naomi Soto-Steidle

Health Policy Professional

Cliff Wynne

Retired Physician

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 03/03/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/03/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.