Programs and results
What we aim to solve
There are over 220,000 individuals over 65 living in King County (American Community Survey). Nearly 80% of elderly citizens surveyed in King County reported they did not have a family or friend available to help them when they are sick or otherwise incapacitated.
Many seniors who remain in their homes struggle with activities that many of us take for granted, like getting to doctor appointments, keeping their homes clean and safe, and going grocery shopping. Many cannot afford to pay for help, or access public services due to the isolated areas where they live. Public transportation is often inaccessible or too complex for seniors to understand.
There is also significant impact on the health and well-being of seniors aging in place. Elderly people who are socially isolated are 26% more likely to have an early death. In addition, not only is there a physical health risk to loneliness, but a mental and emotional one.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Transportation to Medical Services
This service helps clients maintain the good health and assists them in maintaining a high quality of life for as long as possible.
Shopping & Errands
A transportation service, which helps seniors manage day-to-day errands with transportation to locations such as the grocery store or pharmacy. This service is important for the wellness of the client. In 2020 we expanded this program to include shopping on behalf of our clients with poarch delivery.
Home Assistance
This service helps ensure that client homes are healthy, safe, clean and comfortable. The work we do keeps the clients and their homes safe and prevents accidents (e.g. falls).
Friendly visitors
These visits not only brighten the days of our clients and positively impact their mental health, but also give our volunteers an opportunity to check on the client. In 2020 we expanded the program to add a "telephone buddy" program to help decrease social isolation while limitinf 1-1 contact.
Information and Referral
This is a program to help connect seniors and their families to other community resources, especially those related to health and wellness. We provide this service to any who call - including those who live outside our service area or who have needs that are not within our scope of services.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Total number of volunteer hours contributed to the organization
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
2017 saw a 7% over 2016.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
There was a modest 2% growth of our client base in 2017.
Number of rides to medical, social and other appointments
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This shows a 19% increase from 2016 to 2017.
Number of Housekeeping, Handyman and Yard activities for safety, health and preservation of primary asset.
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Volunteers more than doubled the number of these activities from 2016 to 2017!
Number of Shopping Trips for basic needs of food and clothing.
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors
Related Program
Shopping & Errands
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
EFS is looking to 2018 as year to strengthen its core services. To that end, the overarching objective for 2018 is to raise contributed revenue and volunteer engagement each by 20%. We plan to accomplish this objective through three defined focus areas:
1) Enhance and Build the Team—We have a stable and strong staff and to meet the increasing demand for our services, we hope to be able to increase the number of staff hours to main our high level of service. We are working to grow our Board of Directors, recently having added two new members.
2) Come out from under the Radar-- This focuses on enhancements to our Messaging, Development and Community Relations to build community awareness from both a client and volunteer perspective.
3) Process Improvement -- EFS is working on ways to improve our service practices including ways to enhance recruitment; implementing a new client database system; and making technology updates.
What are the organization's key strategies for making this happen?
In 2017, the board will focus on these major strategies:
- Guide Interim Executive Director
- Recruit and hire new Executive Director
- Upgrade office hardware and software
- Pursue facility partnership with Issaquah and alternatives
- Pursue "hub and spoke" partnerships with senior centers and other agencies
- Plan and execute the Annual Luncheon
- Execute board responsibilities in the development plan
What are the organization's capabilities for doing this?
We believe in the importance of forging meaningful relationships between client and volunteer. This is what sets our program apart and what keeps our volunteers engaged and gives our elderly clients a sense of belonging.
Our Executive Director has four part time staff members, who provide a wealth of expertise to the organization.
a Client Services Coordinator, Data Services Coordinator, Volunteer Coordinator, and Office Coordinator.
The Board of Directors of EFS come from a broad range of people in our community, including the King County Libraries; a Community Volunteer and IT specialist; a recently retired Weapon System Manager on the F-22 program; and the Executive Director of the Sammamish Chamber of Commerce. Board members include a Community Volunteer and a retired County Senior Policy Analyst; a retired Public Educator; the Executive Director of a Senior Care company; a Fund Dev Specialist at the Issaquah School District; a Healthcare employee; and a financial planner.
What have they accomplished so far and what's next?
Our client base in 2017 grew a modest 2% to 651 over 2016's base of 641.
Volunteers are the lifeblood of Eastside Friends of Seniors. We had excellent volunteer retention throughout 2017, and our active volunteer base has grown 37% over the 2016. Meanwhile, the number of hours our volunteers donated in 2017 increased 7% over 2016.
This increase in volunteer hours correlates to our service outputs. The number of miles they drove to serve our senior citizens increase nearly 27% over the number in 2016.
Rides to medical, social and other appointments 2017 1,529 2016 1,285 19% increase
Housekeeping, Handyman and Yard activities for safety, health and preservation of primary asset 2017 429 2016 135 218% increase
Shopping Trips for basic needs of food and clothing
2017 580 2016 313 85% increase
Referrals to other services that can help 225 203 11%
Ride fulfillment rate 98% 97.5% 1%
We still have work to do.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Eastside Friends of Seniors
Board of directorsas of 02/22/2022
Dawn Sanders
Sander Coaching Team
Term: 2017 - 2025
Manuela Paul
Executive Director, Family to Family Senior Care, Inc
Doug Eglington
Retired
Bob Toomey
Vice President, S.R. Schill & Associates
Karen Moran
RPM Systems Corporation
Dawn Sanders
Sanders Coaching Team
Mary Digenan
Seattle University, Adjunct Professor; Member Manager Consultant
Tracy Fitzsimmons
Attorney
Jennifer Uhlar
Community Volunteer
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data