PLATINUM2024

SPECIAL HOPE NETWORK

Creating a world for kids with intellectual disabilities

Bellevue, WA   |  http://www.specialhopenetwork.org

Mission

Special Hope Network is a faith-based Christian organization, called to bear witness to God's glory through caring for children with intellectual disabilities in Zambia; regardless of their race, religion, social status or gender, by equipping families and caregivers to provide a loving home, holistic health, and exceptional education and therapies.

Ruling year info

2009

President

Rev. Eric Nelson

Vice President

Mrs. Holly H. Nelson

Main address

PO Box 50543

Bellevue, WA 98015 USA

Show more contact info

EIN

26-3933134

NTEE code info

Developmentally Disabled Services/Centers (P82)

Specialized Education Institutions/Schools for Visually or Hearing Impaired, Learning Disabled (B28)

Diseases, Disorders, Medical Disciplines N.E.C. (G99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We aim to address the stark lack of education and related services to children with intellectual disabilities in Zambia. There are very few classrooms for children with autism, Down syndrome, cerebral palsy, microcephaly, hydrocephaly, and other genetic issues that result in intellectual disability. There are many competing problems here that government must pick and choose funding among; poverty, HIV, infant mortality, malaria, that children with special needs aren't the top priority. Many parents hide their child, often locking them inside their small home before leaving to work for the day, returning hours later (to a very hungry, wet, lonely child). This isolation is most often due to the idea that the child is cursed, and therefore anyone that touches the child with intellectual disability or interacts with the family will 'catch' the disability. This is a big problem, and one that will take many, many years to solve, but one we are making headway in every day.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Care Centers

Our Community Care Centers (CCCs) are at the heart of what we do. We believe that children with intellectual disabilities have an important role in their families and in their communities. Because of this, we open centers in compounds (poor, high- density neighborhoods) around Lusaka, Zambia where SHN staff can partner with parents to provide them with the guidance, training, and support necessary to see their children with disabilities thrive.

SHN Community Care Center (CCC) services include medical guidance, family counseling, motor training, communication support, feeding instructions, and educational lessons. Each center provides a space for 60 child/parent teams. CCCs operate as parent training centers, and are one-stop-shops for everything a child needs, and all the resources and training that a parent or caregiver requires. Our CCCs consider every aspect of the childs health and well-being so that each caregiver can be trained based on the specific needs of their child.

Population(s) Served
People with intellectual disabilities
Economically disadvantaged people

SHN is committed to creating inclusive communities, where kids with intellectual disabilities are welcomed as valued members. Right now in Zambia, people are hiding these precious kids away from society, due to the stigma of disability. Many believe kids with disabilities are cursed or contagious. Our CO staff hosts trainings for anyone who wants to be educated in facts regarding special needs, to dispel the stigma. Our staff trains Pastors, church leaders, government school teachers, private school teachers, clinic workers, nurses, market stall owners and any interested others regarding facts about disabilities. SHN has provided sign language courses and courses specific to one disability type, as well, if a school or orphan home or organization wants training for their specific need. We are beginning to train out in rural villages, where there are no supports or schools for children with disabilities. We see this increasing throughout 2024.

Population(s) Served
Caregivers
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of Individualized Education Programs (IEPs) developed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Health, Family relationships, Social and economic status

Related Program

Community Care Centers

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

At our CCCs, we are phasing out IEPs in favor of developmental checklists, and parents knowing exactly where their child is in the different developmental areas.

Number of children with disabilities receiving early intervention services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Economically disadvantaged people

Related Program

Community Care Centers

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

At our CCCs, we phased out IEPs in favor of developmental checklists, and parents knowing exactly where their child is in the different developmental areas. These are those numbers.

Number of new advocates recruited

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Community Outreach

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

These numbers reflect the number of participants in our Community Outreach trainings with people to be disability advocates surrounding our community care centers.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals are to increase services, including education regarding causes and treatments for disabilities, parent training, navigating access to good medical care, and a community for families who have a child with an intellectual disability. We track children's weights based on the World Health Organization's charts, and work to increase nutrition and health of each of the children we serve. We want Zambian society to develop from one that has few services that are difficult to find, and isolates families who have a child with special needs to one that is inclusive, welcoming, and even, dare we hope, loving toward people who have an intellectual disability. Our Community Outreach trainings are teaching school staff, clinic health staff, and church members and staff all about disabilities. What causes and doesn't cause them, what we can and cannot do about each child's disability, and what methods we can use to include children into each type of community site. We would love to see all churches welcome children who have intellectual disabilities and their families. We would love to have clinics be a safe place for children who have disabilities and their families who have questions. We have a big goal, and are working toward that diligently every day.

Our Community Care Centers are safe places for mothers and caregivers to come with their child to learn academic, communication, motor and adaptive skills alongside other moms. Each caregiver learns good nutrition, how and why to give safe water, positions for feeding, textures of food, and other lifelong knowledge specific to their child's disability. They learn all they need to advocate for their child for life in society, for medical care, and for inclusion. Each Community Care Center has 65 mom/child teams at a time, in a course that takes two years to learn these skills. As one mom finishes her two year program another new mom is added to the program. These CCCs are close to where the families live, and the friends they make during their tenure at our Centers create more stable homes for each mom as they learn together. They now have others in similar situations to themselves, and can be a support to another.

Our Community Outreach Program extends the safe place for our caregivers and their children with intellectual disabilities into the community organizations they'd use most often. Churches, schools and health clinics are the most often visited community sites by our families. We aim to train as many as possible in each of the compounds where our CCCs are located. When a site has more than half its staff trained by our CO team, they are given a poster to place outside their site that says "Disability Friendly Site", welcoming people and especially children with intellectual disabilities right from the front door.

We provide parent training at our Community Care Centers in very poor compounds, where we teach parents in a setting where they are the norm, instead of someone to be stared at, and the odd one who doesn't fit. Each parent has a child with an intellectual disability, and lives in the same compound. We teach parents by modeling everything we do, so that no matter which of the local languages the parent-child team speak, they are able to understand exactly what skills we are teaching them. Parents then teach and model activities to other parents, so there is a groundswell of acceptance and community sharing amongst the moms and caregivers.

Parents who attend and actively participate at our CCCs receive an incentive pack monthly, which increases the financial stability of their family. In the past, our incentive for parents was a pack of a variety of necessary foods, but now the 'incentive pack' is money that can be used for rent or food or medicines. If families opt to get it every six months they get a bit more than the monthly amount, and learn not to depend on our incentive for daily needs. If families opt to get it once a year, the amount is a bit more than the 6 month amount. We are hoping to encourage parents to save to start a small business to be able to support themselves. 390 parent/child teams are currently attending and actively participating in one of 6 Community Care Centers.

We are working to have donors all around the world supporting this endeavor, since we have no support from the government here in the form of money. We have Zambian business and individual donors, and many churches and individuals in the USA.

Our Community Care Centers and Community Outreach are very scalable and replicable. We have refined them over the past 12 years so that as sustainable funding comes in, we can start a new CCC in a new, untrained area, and then begin a Community Outreach Team in that area as well. We can serve 65 more families in each new area.

We have been in Zambia since May of 2010, working on the ground, learning the culture and norms, and learning how to best serve families who have a child with special needs. When Special Hope Network began we had one Pastor and one Special Education Teacher. Almost 12 years later, we now have proven methods that are working well: parents are growing, kids are learning, and we are well-connected with medical service options, and doctors and pharmacists who know the unique medical needs of children with special needs. We have 48 staff who are learning and growing and are rising to new levels of challenge as we add one-two Community Care Centers per year (our lofty goal!). Our support staff (cleaners, driver, gardener) is well-practiced at supporting all our educational programming. We are all committed to one vision- serving children with intellectual disabilities the best we can.

Since 2010, we have had steady and slow progress. We founded 6 Community Care Centers, serving 390 children and their primary caregiver weekly. We have trained hundreds of others who work at other local NGOs, ministries, and government offices regarding special needs and what can and cannot be done to improve their situation (educationally, medically, nutritionally, and even the positions they sit/stand in, and textures of food they eat). Two CCCs began in 2012, two began in 2018, and another 2019. We started our sixth CCC in July of 2022. Our next CCC is targeted to begin in December 2022. Slow and steady progress has meant we have been able to tweak and change our model to make it simple to run by our Zambian staff, and easily scalable for adding more Centers, extending our reach into untrained communities.

Our Community Outreach began in January of 2021, and has trained at 13 churches and 8 schools, as well as 3 health clinics. Each school trained for three weeks in a row to learn our Disability Advocacy Training. The church groups are learning for 8-week training sessions. Health clinics are also learning in 8 week trainings. Two of the schools we trained fully are now enrolling learners who have intellectual disabilities. Our church advocates have been training their Sunday school teachers the methods they learned about how to add children with disabilities into their classes. People from the clinics are encouraging parents to visit our Community Care Centers, after identifying the child with a disability and encouraging them to attend our CCC. Our disability advocates are graduates of our Disability Advocacy Training program. They are now identifying children who have intellectual disabilities in their compound, and asking us to begin a new CCC near those children. Advocacy has really been on an upward swing this year.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We share the feedback we received with the people we serve

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, It is difficult to get honest feedback from the people we serve

Financials

SPECIAL HOPE NETWORK
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

SPECIAL HOPE NETWORK

Board of directors
as of 07/18/2024
SOURCE: Self-reported by organization
Board co-chair

Mrs. Min Kim

New York Racing Association

Term: 2022 - 2024


Board co-chair

Rev. Eric Nelson

Rebecca Scharf

University of Virginia Hospital

Brandon Harkless

Rebecca Fry

Ben Menenberg

Highlands Community Church

David Halfhill

Sweeney Conrad

Elizabeth DeWitt

Ed. D.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes