Rhode Island Latino Arts

Who are the people you serve with your mission?

Our organization serves to bridge relationships between Latinos and non-Latinos, however, our main audience are Latinx artists who live or study in Rhode Island. Our current cultural space -- La Galería del Pueblo -- came about as a result of artists gatherings, conversations and written communication with and by our artist-creators who expressed a deep need to have a center that not only hosts their creative art, but reflects their cultural heritage. We are currently in year 2 of a 3-year assessment and seeking a larger, more permanent home for our organization. Latinx artists and the needs of the Latino community will be at the center of our study.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

La Galería del Pueblo is a place where Latinx artists can be in each other's presence to spark individual creativity, co-create or fulfill a longing to be with others who share their language, beliefs, and Latin-American heritage. Our board is actively working on a fundraising plan and the focus is the creation of a Latino Cultural Center.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

We take suggestions to heart and put the needs of our Latinx audience first.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,