CAPITAL CITY VILLAGE INC
Stay Where You Live, Live Well Where You Stay
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Village Connections
Village Connections evolved from a model pioneered by the Capitol Hill Village in Washington, D.C. It is designed to meet the needs of our highest needs members, those that are often facing a major ongoing health issue, disability or temporary crisis. The program is launching with 12 members, and its primary goals are to:
o identify the direct services these members need (those that can be met by CCV and those that may require the resources of other agencies);
o provide one-on-one volunteer to member connection on a regular basis to combat isolation;
o provide guidance and tools so members can remain in control of their own lives.
We project that Village Connections will make a significant impact on our members’ lives, supporting our mission to assist seniors successfully age in place and community. We will track results based on program attendance, services received as noted by members and through our in-house tracking system.
The program will begin with implementation of home assessments for each client. Assessments will include a measurement tool designed to track changes over the course of the program. Sample questions include:
1) How long do you feel you will be able to stay at home?
2) How many CCV programs do you attend?
3) What barriers prevent you from attending programs?
4) What medical conditions affect your daily life?
5) What village services do you currently use?
6) What outside services do you use from any other agency, business or government provider?
7) Is service linkage required and if so, what types of services are needed?
Quantitative:
We measure the change to our members by their connection to volunteers and the goal for this is at least a weekly contact. We anticipate:
o program attendance by these members will be increased by two instances;
o service requests from members will occur in a more timely and ongoing fashion and this will be measured by calls and emails received and tracked in our database;
o high renewal rate (barring death or change in status) of these members at over 85%;
o high level of volunteer retention of the volunteers involved;
o and fewer hospital readmissions (as reported by members).
Qualitative:
With personal follow up conducted by staff to each member, we assess member satisfaction on an ongoing basis. We anticipate that Volunteer Connection members will identify that they feel more engaged and connected to the Village. We expect this program to increase the number of years members are able to remain at home and we believe members will gain a sense of control over their schedules and lives.
As this is a new program, based on an existing model, we plan to adopt the Capitol Hill Village’s report on the results of their six-month pilot period for our program goals.
While we recognize that not every member will be able to stay at home, we count as success any additional amount of time they are able to do, so as a result of membership.
Where we work
External reviews

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Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
To serve as many seniors as possible, especially underserved and economically disadvantaged seniors
To reach all of Austin
To increase our volunteer base in line with our member base
To increase our Amplify Austin donors and first-time donors
To increase our events and offerings in quality and quantity
To find innovative solutions to the Austin transportation problem and how it affects seniors
What are the organization's key strategies for making this happen?
We send regular press releases; work hard to increase our SEO for our website and social media; conduct regular open houses around Austin to acquaint Austinites with CCV; we hold regular volunteer orientations to effectively train volunteers; we partner with other community organizations and for profit businesses to assist in referrals and provide service; we are working with the City to work on transportation solutions.
What are the organization's capabilities for doing this?
Our board, committees, staff and volunteers all offer major capabilities, skills and services and have years of experience in volunteer management, working with seniors, delivering programs and providing direct services.
What have they accomplished so far and what's next?
We are netting 2 members per month (our goal); along with generally 4-5 volunteers per month; we have already reached 72 member service requests for just the first half of the year (compared to 62 for all of last year); and our contacts have almost doubled for the year compared to last year. We are serving more people than ever.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
CAPITAL CITY VILLAGE INC
Board of directorsas of 11/15/2022
Mr. Scott Blech
L. Sue Hoffman
Retired licensed clinical social worker and marriage and family therapist. Past President of the ENDRIA Board of Directors.
Doug Bell
Doug is a semi-retired civil engineer with 50 years of experience. He works part-time as an expert witness in construction law cases. His involvement in community affairs includes founder & board member of Trinity Center, a homeless shelter in downtown Austin, Vestry member at St. David’s Episcopal
Tom Knutsen
Since retiring from the Lower Colorado River Authority in the summer of 2007, he's volunteered on church missions, helped youngsters read at Blackshear Elementary School, driven regularly for Drive a Senior, and volunteered with CCV.
Barbara Epstein
Barbara is an Austin attorney who provides low-cost legal advice primarily to older adults. Her work history includes assignments at the General Land Office, Texas Railroad Commission, Texas Legal Services, and private practice.
Heather Potts
Former Marketing Director at Westminster Senior Living.
Scott Blech
Scott has led local, state and international associations during his 35-year career in association management.
Pam Farley
Pam trained and worked in Liverpool, England as an occupational therapist and was assigned through Voluntary Services Overseas to open the first occupational therapy training program in Kenya.
Gayle Hight
Her broad career experience includes marketing, sales promotion, higher education, and financial services.
Mart Hoffman
Mart has a long-term commitment to CCV and was one of the original founders. Mart's undergraduate degree is from SMU, and he has a Master's in Social Work from UT Austin and an MBA from St. Edward's University.
Dr. Tom McHorse
gastroenterologist
Board leadership practices
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes