MAPS Charities
Helping Seniors in Los Angeles County
Programs and results
What we aim to solve
As the senior population in the Unites States grows at a rapid pace, the poverty rate among older adults is above 20%. Further, more than half of single senior citizens live below the Elder Index, a more accurate measure of the income they need to meet their basic needs and age in place. As Baby Boomers get older, an “age tsunami” is sweeping through our nation putting more than one million older adults at risk of malnutrition, chronic health problems, and even homelessness. With 16 Los Angeles residents competing for each affordable housing unit, high . Further, LA has the highest population of food-insecure seniors in the United States – over 1.1 million older adults – many of whom depend on food banks and subsist on only one meal a day. Poor nutrition can lead to serious chronic conditions such as diabetes and heart disease, increasing senior hospitalization rates, impacting our public healthcare system, and causing additional financial and emotional distress.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Senior Safety Net Program
Through our core Senior Safety Net program, MAPS Charities provides vital services that address the essential needs of low-income older adults in Los Angeles County. These services include the provision of food cards and rent assistance, and financial support for medical services, medical devices, durable medical equipment, and other items to support the health and well-being of the vulnerable seniors we serve and help them age in place with dignity.
Case management is at the core of our Senior Safety Net program model. Caseworkers from a robust network of partner agencies submit custom intake forms to MAPS Charities on behalf of their elderly clients. Our Board of Directors reviews requests for services monthly, and then makes awards based on service requested, client need, and availability of funds. Medical devices, equipment, and other Items are evaluated on quality and cost, purchased by MAPS, and shipped for free directly to senior clients.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of low-income seniors receiving assistance
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Caregivers, Economically disadvantaged people
Related Program
Senior Safety Net Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Average disbursement of pass-through funds to low-income seniors
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Caregivers, Economically disadvantaged people
Related Program
Senior Safety Net Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
In response to the extraordinary demand for services that has increased among our service population during the COVID-19 pandemic, MAPS Charities will enhance the capabilities of our core Senior Safety Net program that provides pass-through funds to help meet the essential needs of low-income seniors. By strengthening our partnership model, developing staff, and applying technology solutions to improve systems and processes for client intake and program evaluation, we will fill gaps in services and reach more older adults who need care.
To support this work, MAPS Charities will implement recommendations stemming from our current capacity project and fulfill our ongoing commitment to effectiveness. Our Board of Directors and staff will participate in the revision of a leadership-driven strategic matrix and the development of a DEI-informed framework with internal and external applications; fund development planning, staff hiring and development, and onboarding community engagement and fundraising software.
As MAPS Charities focuses on improving organizational efficacy to support growth, we will expand services and respond to the urgent need for food, shelter, utilities, medications, and medical devices that has spiked among our service population during the pandemic as capacity and funding permit.
What are the organization's key strategies for making this happen?
To support our goals, MAPS Charities has developed a series of organizational objectives that include:
-Revise our strategic matrix to support our vision and guide organizational direction
-Develop and implement technology solutions to support a growing infrastructure
-Draft a new fund development plan to support sustainability
-Develop a staffing plan and job descriptions to support our growing infrastructure
-Develop and adopt a formal DEI/anti-racism policy and infrastructure
-Onboard 12 new client referral partners to support our growing infrastructure
-Connect services to 2,000 low-incomes seniors by December 2023
What are the organization's capabilities for doing this?
Concerned with the growing number of seniors in Los Angeles struggling to meet their basic needs, Jeffrey A. Friedman and a dedicated group of volunteers founded MAPS Charities in 2010. Still a volunteer-run organization, we have increased our reach year after year, connecting life-changing services to more than 3,000 low-income seniors at-risk for food insecurity, poor health outcomes, and even homelessness.
MAPS Charities' initial pandemic response was the launch of a large-scale emergency expansion to help meet the escalating demand for services – an increase of 70% in client referrals in 2020. As a result of this expansion, MAPS Charities more than doubled our program capacity, providing relief to more than 1,000 highly vulnerable seniors experiencing extreme financial distress and food insecurity during the COVID-19 crisis.
What have they accomplished so far and what's next?
In 2021, to manage our fast-growing capacity, MAPS Charities shifted our focus to improving organizational effectiveness to support growth. We continued to respond to the urgent need for food, shelter, utilities, medications, and medical devices that has spiked among our service population during the pandemic.
Today, MAPS Charities continues to engage experts and expand our fundraising capabilities to strengthen our organization and support a sustainable future.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Age: 100% 60+, 19% 81+ Gender: 66% W, 34% M, LGBTQ+: 50 clients tracked through partnership with the Los Angeles LGBTQ Center Race/Ethnicity: 21% LatinX, 19% African American, 34% Caucasian, 2% Asian American, and 14% other/unknown Income: 50% are 135%-185% below FPL, 40% at FPL, 10% low-to-very-low income/other. Sometimes subsisting on just one meal a day, our clients are highly vulnerable and at high risk for food insecurity, poor health outcomes, and even homelessness. MAPS Charities bridges a gap in services for existing systems of care that include SSI, SSDI, MediCal, and CalFresh. These public resources do not adequately support the critical needs of low-income seniors, especially when faced with an unexpected expense that jeopardizes their housing, food security, or health.
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How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
MAPS Charities is currently conducting surveys and stakeholder interviews as part of our commitment to this process. We will use feedback to evaluate our services and make adjustments to ensure that we are effectively meeting the community need.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
MAPS Charities
Board of directorsas of 01/26/2022
Ms. Marlene Harrison
Retired, Concepts for Living LLC
Term: 2021 - 2022
Marlene V. Harrison
Retired
Susan Pomerantz
Concepts for Living LLC
Linda Radell
OnSite CPR Training
Kathleen Goldner
Pinnacle Estate Properties
Klara Zimmermann
The Gardens at Park Balboa
Jeffrey A. Friedman
Dynamic Home Care
Rachelle Dardeau
Nonprofit Consultant
Larry Freedman
Dynamic Nursing Services
Diane Sussman
Get My Ducks in a Row
Ben Karakunnel
Home Instead
Barbara Kingston
Retired
Diana Milan
Belmont Village Senior Living Encino
Janet R. Morris
Eldercare Consultant
Steven Supowitz
SUPO Foundation
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Not applicable -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 01/03/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.