TOMAROS CHANGE

Changing a life today, a nation tomorrow.

aka TC   |   Claymont, DE   |  http://www.tomaros-change.org/

Mission

Tomaro's C.H.A.N.G.E. mission is to assist, encourage and re-educate individuals, youth, and families through counseling, education, giving, and providing an opportunity for holistic healing. With a great focus on youth and those who have low or no income, our staff works to ensure that our clients have an equal opportunity to live happy, healthy, and successful lives. Our sole mission is to change a life today...a nation tomorrow!

Notes from the nonprofit

Since its inception in 2009, Tomaro's CHANGE (TC) has provided services via the Founder's DE home office. Services are provided primarily to NJ residents but do extend to DE & PA. The Founders of TC have provided the majority of the Org's funding and will continue to do so until other funding has been obtained. Over the years, the Founders have applied for grants and reach out to private donors. To date, there has been little funding received; therefore providing services to those in need is very difficult. Unfortunately, TC has turned away many families due to the lack of funding. Based on the calls received and requests for services, we are confident that our services are important, and previous success stories confirm that the Org is a benefit to families. We are confident that we can grow our services when properly funded. We do hope to receive continued funding in order to continue to support our mission.

Ruling year info

2010

President

Mrs. Tomaro M Pilgrim

Vice-President

Mr. F. Osrick Pilgrim

Main address

3301 Green St. Suite 235

Claymont, DE 19703 USA

Show more addresses

EIN

27-1037171

NTEE code info

Human Service Organizations (P20)

Youth Development Programs (O50)

Mental Health Treatment (F30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

TC offers individual, family, couples and group counseling addressing issues such as depression, anxiety, trauma, grief, mood disorders, ADHD, human sexuality, and so much more. TC’s counseling services provide therapeutic support to youth and adults of all ages. With a great focus on our youth, TC’s YES program guarantees that eligible youth up to age 23, regardless of finances, will receive the services they need when funds are available. TC’s therapists work diligently to assist our clients in psychological, spiritual, social, and economic growth that will last them a lifetime.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Assessment to determine specific needs and eligibility; case management for the duration of the relationship.


Provide low-cost and free mental/behavioral health services to eligible youth up to age 23.

Provide mental/behavioral health assistance to adults and families.

Provide services that are based on the focus of re-educating individuals, families, and communities which will benefit youth.

Provide emotional and psychological support through relationship building.

Provide families with resources through collaboration with other organizations (i.e. employment, academic, childcare, social services, etc.).

Provide positive prevention and intervention services via conferences, classes, group meetings, etc. - goals are to encourage and teach individuals how to strengthen and build critical thinking skills, learn and utilize coping skills, teach parenting skills, teach life skills, provide resources through education and employment workshops; and more.

Services are intended to assist youth, individuals, and families in gaining the tools and knowledge that will help them reach their goals in living happy, healthy, and productive lives.

Population(s) Served
Children and youth
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of service recipients who are employed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Children and youth, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of children the organization added to the child protection register for the first time

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Children and youth, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of youth and families for whom a strengths-based assessment is completed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Children and youth, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Clients are assessed at least every 90-120 days depdending on the client's goals.

Number of treatment and support plans that specify how individual and family strengths will be used and developed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Children and youth, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Treatment and support plans are developed for each new client whether individual or family. The plans are reviewed every 90-120 days depending on the clients' goals.

Number of readmissions to the same/similar or higher level of care within one year of discharge

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Most of our clients are either still visiting our therapists weekly, have been reduced to the number of visits necessary, or have been permanently discharged without having to return, thus far.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We are only including the number of cases rather than people. Some have families that are involved in their therapy, while others are individuals.

Number of participants counseled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

It is difficult to determine the number being counseled because families are involved. The number changes from one week to the next; however, we had a combination of 85 old and new clients in 2019.

Number of one-on-one coaching sessions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of participants include individuals (parents) who need additional encouragement in order to progress or complete necessary steps in a program.

Number of youth service participants who have involvement in juvenile justice system

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The number of participants in this section pertains to teen/adolescent parents.

Number of clients and family who did not complete the entirety of the program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

There is not necessarily a set time allotted for completing a program. Rather, clients receive a review of their progress in a time decided by therapist and individual or parent/guardian.

Number of participants who used nontraditional communication (online chat, phone, text)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Adults, Families, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

There continues to be an increase due to Covid-19.

Number of participants who participated in any of group programs, workshops, etc.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Due to Covid-19 all groups were canceled for 2019. We hope to resume our groups spring 2021.

Number of parents under 18 years old

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Adults, At-risk youth, Parents

Related Program

Charity/Online Counseling/Coaching/Resources/Self-Improvement Classes

Type of Metric

Context - describing the issue we work on

Direction of Success

Decreasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our objectives include, a) provide appropriate counseling services to individuals, youth, and families; b) provide access to needed resources that will assist individuals and families in appropriate health services; c) to re-educate individuals and families - develop a success plan which will address strengths, challenges, and goals while addressing the many challenges; d) provide resources that will aid individuals and families in becoming economically self-resilient; e) provide life skills training which will enhance an individual’s or family’s ability to function at its best; f) provide resources to housing-related services; g) provide parent education which will improve the safety and well-being of their children; h) provide and encourage parent-child relationships and activities; i) advocate for family and/or child; and j) collaborate with other organizations/services which will help provide information and referral services that will help ensure individuals and families are receiving any needed services that are not or cannot be offered by Tomaro’s C.H.A.N.G.E.

Charity -- provide low-cost and free therapeutic services to eligible youth up to age 23.

Non-traditional coaching/counseling - services include, but is not limited to assisting parents with parenting skills, basic life skills, motivation, stress/depression, anxiety, relationship issues, and anger management via online chat, phone, and text.

Offer family-centered services -- Family support will focus on helping parents identify/develop their strengths ultimately eliminating their dependency on services by 'professional problem solvers' (e.g. Work with families via on-site services and in-home services for parents and children, staff provide support and advocate for families, employ formal/informal resources to support family development).

Offer community-based services -- May include geographic neighborhoods, communities based on family composition, racial/linguistic characteristics, or other community interests (e.g. Offer neighborhood gathering services, create an environment for relationship building, provide engaging activities for parents and children, provide opportunities for educational/economic growth through seminars, training, and resources, provide support and resources for parents still attending school, provide resources to services not offered by Tomaro's C.H.A.N.G.E.).

Tomaro's C.H.A.N.G.E. has dedicated individuals from different backgrounds, offering a range of personal, academic, and professional instruction and support. The services that we provide are lead by people who have a desire to assist others in transforming their lives. We have been successful in not only providing for families, but also giving them information that will assist them in providing for themselves moving forward.

Our organization's motto is, “It takes a village to raise a child." We willingly participate in collaborations with organizations and businesses who share in the concerns for youth. We believe that the success of our clients is not possible without the help of other organizations that provide services that we do not. Our collaborating efforts range from offering our charity services to their clients, to collaborating in an effort to assist them in their mission to change the lives of young people. Some of our collaborative relationships include working with and supporting organizations such as CASA of Cumberland, Gloucester and Salem County, NJ; Voorhees Children's Hospital, NJ; Liberty Lake Day Camp, NJ, Haven Home Therapeutic Residential Center in Trenton, NJ and the North East Community Collaborative, Philadelphia; there have been other collaborations which include projects as far as Sierra Leone, Africa. We continuously search for opportunities to work with other organizations and businesses seeking to team up and make a difference in the lives of those in our target communities.

Been providing services to individuals and families with low to no income since 2010, which began as charity providing clothing/footwear, hygiene products, etc. We delivered the following services from 2012 to present:

We currently provide therapeutic counseling services to youth, individuals, and families using insurance, as well as low-cost or free if they are eligible.

Assisted children and families after Hurricane Irma in Florida & St Martin/St Maarten with supplies such as food, water, diapers, baby food/formula, and hygiene products.

Food, diapers/clothing, school supplies, furniture, and much-needed resources that helped link parents to employment/educational opportunities

Clothing, books, and toys to battered women's shelter/hospitals

Items to families/organizations during holiday seasons (i.e. Christmas gifts/food baskets)

Sponsored a walk-a-thon for a family with a child fighting cancer

Since 2014, our organization has taken on the role of advocate for adolescent parents fighting to keep or re-establish custody of their children. Our services have provided parenting classes, in-home intervention services (nutritional cooking/shopping), necessary resources for counseling and employment, and much more.

We further continue to provide charity services to mothers in need of support. This has included assisting with temporary shelter and obtaining necessary financial support (social services, etc.).

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We currently serve children, adolescents, and families with a great focus on youth and their families/guardians. We provide charity services to parents who have infants and toddlers which includes the purchase of diapers, baby wipes, and formula.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Due to Covid, our most recent change was including virtual services as an option for therapeutic treatment. We have since re-opened our doors which allows our clients options for service making it possible for us to reach more people in need than before.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Requesting feedback from our clients provides a sense of trust between the clients and our team. Their feedback not only helps us understand them but also helps them understand the organization; helps them learn about our services and how we can help them reach some of their life goals. The community/clients seem to feel as if they are also a part of our team, they recognize that we all work together.

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It can sometimes be difficult to get feedback from clients in writing/surveys; verbal feedback best,

Financials

TOMAROS CHANGE

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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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TOMAROS CHANGE

Board of directors
as of 3/23/2021
SOURCE: Self-reported by organization
Board co-chair

Mrs. Tomaro Pilgrim

Tomaro's C.H.A.N.G.E.

Term: 2010 -


Board co-chair

Mr. Ferdinand Pilgrim

Osrick Ingredients Cricket

Term: 2010 -

Rosalind Henley

Emma's Harvest Home

Raevyn Rogers

Bancroft

Jessica Milton

Retired Registered Nurse

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 03/15/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 08/08/2019

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.