Team Rubicon

BUILT TO SERVE

aka Team Rubicon, Inc.   |   El Segundo, CA   |  https://teamrubiconusa.org

Mission

Team Rubicon serves communities by mobilizing veterans to continue their service, leveraging their skills and experience to help people prepare, respond, and recover from disasters and humanitarian crises.

Ruling year info

2010

Chief Executive Officer

Mr. Art delaCruz

Main address

214 Main St., #354

El Segundo, CA 90245 USA

Show more contact info

EIN

27-1720480

NTEE code info

Disaster Preparedness and Relief Services (M20)

Home Improvement/Repairs (L81)

Victims' Services (P62)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Disaster frequency/severity has increased over the last 40 years. From 1992-2012, the UN estimates 4.4b people were impacted, causing $2.0t in damages. Vulnerable groups experience increased risk of disaster consequences including weak infrastructure, financial/physical challenges, limited resources to evacuate/recover, and isolation from emergency services. Over 3m people have served since 9/11. After service, veterans returning home face challenges leading to a high suicide rate. However, research shows continued service at home leads to well-being improvements. Team Rubicon (TR) is addressing this with collaboration, innovation, and strategic growth. TR’s mission is to serve communities by mobilizing veterans, leveraging skills and experience to help people prepare, respond, and recover from natural disasters and humanitarian crises. TR is the only nonprofit to re-purpose veteran skills to serve communities in need while ensuring a meaningful volunteer and client experience.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Disaster Operations

 Team Rubicon’s volunteers deploy to serve communities impacted by disasters like tornadoes, hurricanes, and other events.  The following are services included in the disaster operations program.

Site Surveys: Team Rubicon volunteers visit properties and connect with homeowners to determine their needs and if/how Team Rubicon can serve them.   

Route Clearance: Trained volunteers use heavy equipment to clear roadways and allow residents and emergency services to access properties.  

Chainsaw Services: Chainsaw services help remove trees from roads and homes, allowing for safe vehicle travel, access to emergency services and resources, and property access. 

Expedient Home Repair: Volunteers conduct repairs on homes affected by disasters to help residents live safely and comfortably in their homes.  

Roof Tarping: Tarping roofs prevents water entry and subsequent mold in homes where roofs sustained damage. 

Boarding Windows: Boarding windows prevents debris and rain from entering the home.

Mucking and Gutting Out Flooded Homes: Volunteers remove water-damaged materials from flooded homes. This prevents hazardous mold growth and further water damage inside homes to keep residents safe. 

Team Rubicon completed 35 disaster operations in 2020 and served 3,400 individuals in need. We delivered this impact even amidst the COVID-19 pandemic and our shift in programming to also support over 180 communities most impacted by the virus.

Population(s) Served
Economically disadvantaged people
Victims of disaster

Utilizing veterans' unique skills and experience increases the efficacy of our disaster response efforts while providing veterans the opportunity to rediscover their sense of purpose, community, and identity they need to transition successfully to civilian life.

Population(s) Served
Veterans

Team Rubicon provides year-round, online and in-person trainings and engagements to support our veteran community and improve our disaster operations. Our 140,000+ volunteers, 70% of which are veterans, train to serve local communities in need and connect with other volunteers. Trainings include classes like Sawyer (Chainsaw Operator) classes, Applied Suicide Intervention Skills Training (ASIST), and COVID-19 safety classes. In 2020, 16,235 veteran-led volunteers completed 47,200 online and in-person trainings. We also carry out the Clay Hunt Fellowship Program (CHFP) which offers 48 veteran fellows per year a 6th month fellowship that builds personal and professional skills needed to support a positive transition to civilian life.

Population(s) Served
Adults
Veterans

After Hurricane Harvey in 2017, Team Rubicon and other organizations’ immediate response services were not enough to meet community needs. This inspired Team Rubicon to pilot a Rebuild program to help families still struggling to recover from the storm. In February of 2020, Team Rubicon's volunteers completed the organization’s 100th home in Houston. At the same time, however, additional families and individuals in Houston have still been living in unsafe and damaged homes because of Hurricane Harvey. To address this need, Team Rubicon rebuilt 20 more homes in 2020 and continues rebuilding homes in Houston today. Team Rubicon is also currently executing a long-term rebuild program in Texas and Louisiana in response to Hurricanes Laura and Delta in 2020. To date, our veteran-led teams have rebuilt 13 homes for residents struggling to recover from last year’s Atlantic hurricanes.

The success of Team Rubicon’s first rebuild program in Houston also led to the implementation of two other long-term recovery operations. Team Rubicon rebuilt 40 homes in Florida destroyed by Hurricane Irma and 500 roofs in Puerto Rico damaged by Hurricane Maria, solidifying our commitment to helping communities long after the disaster fades.

Population(s) Served
Economically disadvantaged people
Victims of disaster

Medical volunteers serve with Team Rubicon’s Emergency Medical Team (EMT) Type 1-Mobile to provide primary and emergency medical services to international communities impacted by disasters and humanitarian crises.  Teams can deliver emergency medical/trauma care and stabilization, provide inter-agency and emergency management coordination, and assist with the creation and organization of patient transport systems management. In addition to Emergency Medicine, TR medical teams can re-establish primary healthcare for chronic conditions and preventable diseases and coordination care for complex medical conditions.

Population(s) Served
Victims and oppressed people
People with diseases and illnesses

Throughout 2020, Team Rubicon mobilized veteran volunteers to direct-service organizations like food banks, emergency operations centers, and hospitals to add critical labor capacity to these overburdened groups. Team Rubicon volunteers served 73 direct-service organizations in 2020 on food support operations, where they served 2.7M meals to people experiencing food insecurity. Additionally, Team Rubicon volunteers have provided testing support and direct medical care with hospitals and medical groups working to curb the spread of COVID-19. In 2020, Team Rubicon medical volunteers conducted 8,000+ COVID-19 tests and provided medical care to 5,000+ patients.

Now, after a year of COVID-19 impacting communities everywhere, amid the vaccine rollout, COVID-19 continues spreading. Vaccine distribution is not happening quickly enough to meet demand. Therefore, Team Rubicon’s current mission is to mobilize our veteran volunteers to provide disaster response in the form of vaccination distribution support.

Team Rubicon volunteers are supporting vaccination efforts across the country where they have helped partnering medical organizations administer more than 1 million COVID-19 vaccination doses. Team Rubicon is providing personnel as force multipliers to ensure healthcare workers can focus on delivering vaccinations. Team Rubicon volunteers are fielding requests and engaging in communities to provide the following services:

Site Administration: site setup and management of COVID-19 vaccination sites

Logistics Support: warehouse support, inventory management, documentation, and other logistical services

Clinical Decompression: medical volunteers work within hospitals to administer vaccines while also providing direct medical care and testing support.

Volunteer management services: volunteer registration, scheduling, and supervision of TR and partner volunteers

Population(s) Served
Economically disadvantaged people
Economically disadvantaged people
People with diseases and illnesses
Victims of disaster

Where we work

Accreditations

WHO-verified Emergency Medical Team (EMT) Type 1 Mobile 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of accolades/recognition received from third-party organizations

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2020 The Nonprofit Times Best Nonprofits to Work For

Number of groups/individuals benefiting from tools/resources/education materials provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Veterans

Related Program

Disaster Operations

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2016 and 2017 metrics reflect number of volunteers only. 2018 onward metrics reflect number of volunteers in addition to disaster impacted individuals served.

Number of new grants received

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of press articles published

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The total for 2017 is largely due to press articles published as a result of operations post Hurricane Harvey

Number of unique website visitors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total dollar amount of grants awarded

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of return website visitors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Team Rubicon seeks to provide the most impactful and quality services to communities in need affected by disasters and humanitarian crises. Our goals are not driven by numbers, but rather by need. Team Rubicon develops our capabilities and services in a way that fills a gap in the humanitarian aid and disaster relief sectors by reaching communities that would not otherwise receive the critical help they desperately need. In order to achieve this, specifically, Team Rubicon strives to increase our operational tempo, enhance our capabilities, ensure a positive volunteer experience, and simultaneously improve the quality and effectiveness of our services to maximize our impact.

To ensure the quality of our services, Team Rubicon measures the Net Promoter Score (NPS). This score helps gauge client and volunteer satisfaction and show Team Rubicon where revision and development is needed, ultimately supporting our goal of constant improvement. Team Rubicon’s NPS score, which is out of 100, is currently 87.4. This number represents Team Rubicon’s incredible success in providing positive experiences for volunteers and clients. At the same time, it shows us how we can improve in delivering meaningful, impactful aid and volunteer experiences.

Collaboration: Team Rubicon actively collaborates with other nonprofits, individuals, community groups, and governmental entities to ensure maximized impact and use of best practices when providing humanitarian aid and disaster relief services. For example, Team Rubicon works closely with organizations like Microsoft, International Medical Corps (IMC), the World Health Organization (WHO), the Federal Emergency Management Agency (FEMA), local governments, and international ministries of health. Team Rubicon recognizes no single person or organization can deliver lasting and effective aid alone and is therefore dedicated to working intentionally and collaboratively with other experts in the disaster relief and humanitarian sector to ensure quality and sustainable impact.

Innovation: Team Rubicon strives to incorporate innovative and up-to-date programs, research, and processes to ensure our services are as effective as possible. Leveraging 21st century technologies and solutions leads to the highest quality services and ensures communities in need receive the most appropriate and impactful services. From combining the valuable skills and experience of veterans with disaster relief to being the first NGO in North America to receive a World Health Organization (WHO) verification as an EMT Type 1-Mobile Response Team, Team Rubicon is anything but traditional. Team Rubicon utilizes innovative, best practices to ensure quality trainings, engagements, services, and volunteer experiences. Our commitment to serving families and individuals most in need is driven by our willingness to try new things and utilize the best tools and technologies.

Values: Team Rubicon’s commitment to our values propels our services. Each volunteer, staff member, donor, and trainee supports Team Rubicon because they share our values and remain dedicated to ensuring families and individuals are served effectively and meaningfully. Team Rubicon strives to consistently incorporate our service principles of tenacity, collaboration, impartiality, innovation, accountability into all our services and programs. Each individual and group that supports Team Rubicon’s mission shares the same passion of helping those in need, and at the end of the day, Team Rubicon’s strategy boils down to one thing: a shared commitment to serve.

To provide the highest quality services to people in need and ensure our veteran volunteers benefit from serving with Team Rubicon (TR), we carry out the following programs:

Volunteers: TR utilizes the skills and dedication of our 140,000+ volunteers, approximately 70% of which are veterans, to provide effective relief to communities most in need. Team Rubicon’s volunteers are dedicated to serving families/individuals in need and do not require comfortable accommodations, easy work, or simple solutions. Rather, they engage and serve best in chaotic environments and are trained and willing to persevere to help others.

By engaging veterans who already have the skills/experience to maneuver chaotic environments, TR can more effectively address the needs of communities damaged by disasters and humanitarian crises, all while providing our veteran volunteers the opportunity for continued service and a renewed sense of purpose, identity, and community. Team Rubicon will use the strength of the veteran community to lead the Veterans Coalition for Vaccination. This coalition will aim to build national vaccination trust in addition to other core tenets.

Trainings: TR also hosts trainings and engagements, all free-of-charge to our volunteers, to improve the safety and efficacy of our operations. In 2020, our volunteers completed more than 47,000 mostly online trainings, ranging from the basic pre-deployment course required for all volunteers before serving on an operation to sawyer trainings which teach volunteers how to use chainsaws safely and effectively on operations. Team Rubicon’s carefully constructed trainings provide volunteers the opportunity to maximize their skillsets and engage with the volunteer community, ultimately creating a more effective and meaningful experience for both volunteers and the families and individuals TR serves.

Operations: Disasters cause varied, yet consistently severe forms of destruction to communities all over the United States and world. To address families and individuals’ diverse needs, TR offers a comprehensive range of services to help communities prepare for, respond to, and recover from disasters. These services include disaster operations, including: site surveys, route clearance, chainsaw services, expedient home repair, roof tarping, boarding windows and mucking and gutting out flooded homes, long term recovery (rebuild), COVID-19 response services, and emergency medicine and primary care.

TR's operations are held in several contexts, with the first being before disasters strike. Our mitigation operations ensure communities at increased risk of disaster are safe and prepared for when the next disaster occurs. Our operations are also held immediately after disasters occur. These short-term operations address urgent needs and provide timely services to communities in the chaos and devastation following a disaster. Lastly, TR conducts operations long after disasters strike. These operations, or

To date, Team Rubicon has completed over 750 operations. In 2020, Team Rubicon served 17,000 individuals in need. Our volunteer community holds strong at more than 140,000 volunteers, 70% of which are veterans. People served and volunteers, alike, report experiencing positive impact from Team Rubicon’s programs. The life-saving aid Team Rubicon has been able to provide for communities in need is our biggest accomplishment.

In recognition of this service, in 2018, Team Rubicon won the Sam Carocci Humanitarian Disaster Relief Award for partnering with the Society of St. Vincent de Paul (SVDP) Corporation for Disaster Services in delivering 500 hurricane-resilient roofs after Hurricane Maria in Puerto Rico.

Additionally, Team Rubicon’s EMT team’s mobility, response time, and quality of care has been acknowledged by the U.S. Federal Emergency Management Agency (FEMA), World Health Organization (WHO), and Mozambique’s Ministry of Health (MOH). This is a testament to the quality of services, mobility, approach, focus on collaboration with local groups, and commitment to engaging with the most vulnerable communities, regardless of religion, ethnicity, or socioeconomic status.

Team Rubicon also won the International Association of Emergency Managers (IAEM-USA) Emergency Voluntary Organization of the Year Award, recognizing our service as a U.S. voluntary organization that made exceptional contributions in emergency management in 2018.

Team Rubicon has also invested in our ability to actively collaborate across the sector, associated organizations, and nations. Last year, Team Rubicon won the 2019 National Voluntary Organizations Active in Disasters (NVOAD) Member of the Year Award, recognizing our role as a uniquely innovative, collaborative, and effective member of NVOAD.

Any recognition Team Rubicon has received is equally deserved by the partners that have helped us learn, grow, and deliver services to communities in need domestically and internationally. With the support of our partners, Team Rubicon will continue to evolve and collaborate to provide meaningful aid.

Moving forward, Team Rubicon will continue to increase our operational tempo and number of people served, all while maintaining and advancing the quality of our services and volunteer experience. Team Rubicon will also continue to measure the satisfaction of people we serve and volunteers engaged in our programs with the NPS score. This will track our progress, ensure constant improvement, and support our commitment to serve communities in need.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve individuals, families, and communities affected by disaster.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    An initial change that we made was discovered by assessing the tech literacy of our clients. Many client messaging was by email to a vulnerable population that did not utilize email as their first choice for communication. These findings allow us to pivot to an SMS messaging platform along with client phone calls to reach more clients needing assistance.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    This request allows the client to become an active stakeholder in our future and empowers them to build strong and more resilient households and communities.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, Courtesy bias can be a problem at times,

Financials

Team Rubicon
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Team Rubicon

Board of directors
as of 10/7/2021
SOURCE: Self-reported by organization
Board chair

Jake Wood

Adam Miller

Cornerstone OnDemand

Clay Degiacinto

Axonic Capital

Mary Solomon

Star Thrower Entertainment

Michael Stern

Big Wood Foundation

Joe Marchese

Fox Entertainment, TrueX, Human Ventures

Jonathan Smidt

Kohlberg Kravis Roberts & Co.

Sam Greene

Centerview Partners

Christina Park

RBC Capital Markets

John Pitts

Kirkland & Ellis LLP

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 09/30/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Asian American/Pacific Islanders/Asian
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data