Gold Coast Veterans Foundation

Who are the people you serve with your mission?

We server veterans from all walks of life and their families. We do so by providing access to critical resources, these range from emergency housing for a homeless veteran to VA Claims assistance in qualifying for earned benefits and income, peer based counseling, financial coaching and financial literacy, and the pending new Veterans' Village. The cure for veteran homelessness in our country. Veterans who are most at risk of suffering remain our focus. Veteran suffering comes in many forms. Homelessness, untreated PTSD, loss of employments, in agility to migrate military training to civilian job opportunism and much, much more. We proved an integrated model of care designed to identify, treat and resolve the root causes of veteran suffering and homelessness.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

Based on veteran, community and families of those we serve, we have created an entirely new method of caring for veterans and their immediate families. This included the integration of 8 core programs to implement an "Integrated Care Model", the first of its kind and it's at the heart of our efforts to cure veteran suffering and veteran homelessness.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

The people we serve tell us they find data collection burdensome, many of those we serve have medical condition which are private and confidential.,