Givelove

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls,

How is your organization using feedback from the people you serve?

To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

We re-trained regional staff in Karamoja to provide better monitoring and evaluation for beneficiaries and stakeholders.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

What challenges does the organization face when collecting feedback?

We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection,