DONT FORGET TO FEED ME PET FOOD BANK, INC.

Who are the people you serve with your mission?

Ultimately, DF2FM serves an end user who is a pet owner facing food insecurity, financial hardship, or financial limitations due to social security fixed income. By providing pet-specific food to food pantries and low-income senior centers, we are able to reach those populations directly through their efforts.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Our strategic plan included expanding our services eastward into Dallas county. However, upon receiving feedback from local organizations who we already serve, we found there to be more need closer to us that wasn't being met. Our board discussed the issue and decided it is in our best interest to fully serve the immediate area before moving farther eastward. The expansion has been postponed to a later time period in the plan.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders,

How has asking for feedback from the people you serve changed your relationship?

As an organization, asking for feedback has been very helpful to make sure we are providing the needed amount of support to our partnering organizations. We have realized that some organizations have more need then originally estimated and have shifted resources to accommodate them. In addition, we are establishing procedures for those organizations to request additional pet food in between deliveries should the need arise.

Which of the following feedback practices does your organization routinely carry out?

We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome,