UNITED CANCER SUPPORT FOUNDATION

Who are the people you serve with your mission?

We are the voices and resources of The Cancer Community at large. We support the underserved, uninsured, unhoused and cancer vulnerable populations by providing information on cure driven research, free clinical trials and access to health providers who share in our mission and vision. We approach and educate several demographics within the cancer community. We address cancer in the community by age, race, gender, lifestyle and geographical location. We work with each demographic in the parameters of the specific cancer cause i.e. smoking/vaping, seniors and the sun (melanoma), Row 2 Recover (mastectomy survivors), Kids Gifts of Comfort and Care, and our "Recliners for Recovery" program.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Constituent (client or resident, etc.) advisory committees, Observations,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To apply for grants, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We recently sent feedback forms to our partner facilities asking how we can improve our process of referring our program participants to schedule mammograms. It has been advised by a few facilities responses that we have our participants schedule all for the same day/week if possible, we're told this would make billing easier and we would receive a larger discount on services. This feedback will be presented to the BoD for consideration at the next BoD meeting. We inquired of the various social workers as to what they are hearing and because of their feedback we have begun our "Kids Gifts of Comfort and Care" program.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our community partners, Charities/Donors,

How has asking for feedback from the people you serve changed your relationship?

We find asking our participants, community partners and other like-minded charities for their input gives them a vested interest in our organization and let's them know we value their ideas, some of which we have put into practice. We have remained sensitive to the needs of our participants. The recent physical distancing requirements have taken us online to meet with and obtain feedback from the charity environment. We met the challenge by holding online quizzes, fundraisers, and health enrichment videos and the "crowd went wild". It has been suggested that we continue these activities even when social distancing requirements are relaxed, as some seniors seem to prefer this type of interaction. We continue to honor our donors' voices by requesting and implementing their suggestions

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,