GOLD2023

One Health Organization

Pets & people, healthy at home

aka One Health Organization   |   Cleveland, OH   |  https://onehealth.org/

Mission

The mission of One Health Organization is to develop, sustain, and nurture healthy bonds between animals and people.

Notes from the nonprofit

With the generosity of one angel philanthropist in 2008, One Health Organization began to establish the administrative infrastructure to support programs that help keep people and animals healthy in different environments. Another angel philanthropist joined in 2010 so that programs and services could be developed and tested. When the Voucher-based Pet Healthcare Program was launched in 2014, it proved to be the signature program to fill a critical unmet need to help keep pets and people healthy at home. Please consider joining us in our journey with a gift to One Health Organization to improve the health and wellness of pets and their people in Northeast Ohio (and beyond). Thank you for your kind consideration. Wishing you and yours One Health wellness, Dr. Anna M. van Heeckeren Founder, President & CEO One Health Organization

Ruling year info

2009

Founder, President & CEO

Dr. Anna M. van Heeckeren MS, DVM

Main address

27600 Chagrin Blvd, Ste 400

Cleveland, OH 44122 USA

Show more contact info

Formerly known as

The van Bakeren Foundation

EIN

30-0516947

NTEE code info

Fund Raising and/or Fund Distribution (P12)

Other Services (D60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The problem is that many lack access to affordable veterinary care. Seniors & those with disabilities are least likely to get and keep a job; therefore, they rely on others for meeting basic needs. Many look to their household pets for companionship, connection to departed loved ones, & protection. Documented health benefits to living with a pet include reduced anxiety, blood pressure, & heart rate. Those living at or below 200% of the federal poverty rate lack the resources they need to care for their pets, especially affording veterinary care. The inability to provide proper care of their pets can increase their anxiety, contribute to depression, and cause them to direct their frustrations at veterinary care staff. The inability to pay veterinary bills is a primary reason why people relinquish pets to animal shelters. There are at least 35,000 households in Northeast Ohio that may qualify to receive financial aid to help cover veterinary bills.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Voucher-based Pet Healthcare Program - Provide Vouchers to Pay for Veterinary Care

Initiated in 2014, this Voucher-based program helps make veterinary care affordable for older adults and those with disabilities whose household income is at or below 200% of the federal poverty rate. Recipients must live in Cuyahoga, Lake, Geauga, Summit, Medina, Portage and Lorain Counties. This vulnerable population can retain their physical and emotional well-being by maintaining the loving bonds that they have with their pets. The program also prevents surrenders of pets to crowded shelters. Once interested parties meet eligibility requirements, Vouchers worth up to $250 are distributed for veterinary services provided by one of the 33 Veterinary Partners in the seven-county service area.

Population(s) Served
Seniors
People with disabilities

The One Health Organization website includes a comprehensive directory of veterinary clinics in Northeast Ohio that can help pet parents choose a veterinary clinic, including those accepting Vouchers issued by One Health Organization. Additionally, a list of nonprofits and businesses that can help pet parents, especially those on a low budget, lead healthy lives with their pets is available at https://onehealth.org/we-can-help/pet-parents/.

Population(s) Served
Seniors
People with disabilities

One Health Organization explores opportunities with other nonprofits and businesses toward making veterinary care affordable and accessible for more pet parents. The vision of organizational leadership is to eventually create a space to provide comprehensive services for vulnerable pet-owning populations in the Cleveland-area on a fee-for-service basis on a sliding scale. This facility is also intended to create workforce development opportunities for those pursuing veterinary and other pet-related career paths.

Population(s) Served
Seniors
People with disabilities

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people in the service area calling about Vouchers or needing pet care services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people, People with disabilities

Related Program

Pet Owner Services - Inform Pet Parents About Resources

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Some people called on behalf of someone else. The results are based on the fiscal year, which runs 7/1-6/30.

Number of veterinary care events in the service area

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people, People with disabilities

Related Program

Voucher-based Pet Healthcare Program - Provide Vouchers to Pay for Veterinary Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The number of service events depends on the number of Vouchers issued to help pay for essential veterinary care. The results are based on the fiscal year, which runs 7/1-6/30.

Number of low-income households in the service area provided with veterinary care Vouchers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people, People with disabilities

Related Program

Pet Owner Services - Inform Pet Parents About Resources

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Vouchers worth up to $250 per household per year were provided for dogs and cats; the number issued depends on funds raised. The results are based on the fiscal year, which runs 7/1-6/30.

Total number of pets (cats and dogs) who received veterinary care

This metric is no longer tracked.
Totals By Year
Related Program

Voucher-based Pet Healthcare Program - Provide Vouchers to Pay for Veterinary Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The results are based on the fiscal year, which runs 7/1-6/30.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Partnering with generous financial contributors and volunteers, One Health Organization (OHO) strives to solve the problem in Northeast Ohio initially by increasing access to affordable veterinary care for adults 55+ and people with disabilities living with dogs or cats.

Current programs and associated goals include:
Pet Healthcare Program - Provide Vouchers to Pay for Veterinary Care. Goal: Provide financial assistance to cover the cost of veterinary care for 1,000 qualified households in Northeast Ohio by 6/30/2020 (150 households are budgeted). Adults 55+ and people living with disabilities qualify if they provide documentation that proves they live at or below 200% of the federal poverty rate. Once approved, they are called One Health Family Members ("Members"). With enough funding, they receive Vouchers worth up to $250 to use as payment at participating veterinary clinics. When there are no funds available, pet parents are encouraged to apply for the waiting list.

Pet Owner Services - Inform Pet Parents About Resources. Goal: Inform pet parents who contact us about resources to help them live healthfully with or near pets. These resources include veterinary clinics, especially those willing to accept Vouchers as payment, and other Northeast Ohio pet service providers. A comprehensive directory of all known veterinary clinics in Northeast Ohio that’s searchable by zip code is available on the web site; clinics accepting Vouchers are denoted by the One Health Organization icon. Additionally, the “We Can Help” section of the One Health Organization website, https://onehealth.org/we-can-help/pet-parents/, includes a list of organizations that provide pet care assistance to pet parents. This includes low-cost spay/neuter services, pet-sitters, groomers, pet transportation providers, and more.

Partnership Development - Build Partnerships for a Bold Plan. Goal: Partner with pet care providers to ensure that pet parents, especially One Health Family Members, can access the services needed to keep their pets healthy at home. The long-term goal is for One Health Organization to build a facility where pet parents can access affordable, comprehensive veterinary care and other services to keep pets and people healthy at home. Activities include visiting existing facilities that provide affordable services for pet parents in their community and learn about best practices.

Fundraising - To meet the mission in the fiscal year ending 6/30/2020, One Health Organization has a minimum fundraising goal of $290,000 using effective strategies to reach those whose philanthropic interests match our programmatic initiatives.

Pet Healthcare Program-Provide Vouchers
When Voucher funds are available:
1. Contact One Health Family Members on the waiting list to ask them to claim their Vouchers; 2. Contact past Members to renew their Membership; 3. Inform Veterinary Partners (those accepting Vouchers as payment) and other partners (e.g. animal shelters, social workers, etc.) that Voucher funds are available; 4. Accept applications from pet owners actively seeking Vouchers and qualify them to become Members; 5. Provide Vouchers worth up to $250 to as many Members as funds are raised; 6. Remit payment to Veterinary Partners once proof of services is provided along with Vouchers used.

When Voucher funds are not available:
1. Inform people seeking Vouchers of the waiting list; 2. Accept applications and proof of eligibility requirements to become a One Health Family Member; 3. Maintain a tally of Members on the waiting list; 4. Report the waiting list tally to the Director of Philanthropy & Mission Engagement.

Pet Owner Services - Inform Pet Parents About Resources
1. Maintain a current list of known veterinary clinics in Northeast Ohio on a dedicated web site page, highlighting emergency care clinics and promoting those that accept Vouchers as payment https://onehealth.org/participating-veterinary-clinics/; 2. Maintain a current list of other known Northeast Ohio organizations that can help keep pets and people healthy at home on a dedicated web site page http://onehealth.org/we-can-help/pet-parents/; 3. When there are insufficient funds to cover veterinary care expenses, refer people to other resources that may be available; 4. Revise the brochure “Affording Veterinary Care” and distribute online or as hard copies, as needed.

Partnership Development - Build Partnerships for a Bold Plan
1. Partner with veterinary care providers in Northeast Ohio to ask them to: accept Vouchers as payment; reduce costs for Members; and provide volunteer hours to OHO to benefit Members; 2. Connect with natural partners serving Northeast Ohio residents with pets that can increase access to veterinary and other pet care, especially for Members. Identify and understand the services provided by those organizations, such as: veterinary clinics; pet shelters, rescues, foster care agencies; and other organizations serving low-income pet owners; 3. The President and CEO attends Veterinary Continuing Education events to maintain veterinary license and keep connected with colleagues; 4. Explore developing the affordable veterinary facility concept; 5. Explore conducting a “One Health Summit” to convene key stakeholders interested in developing a facility to serve low-income pet owners, especially older adults and those with disabilities.

Fundraising
1. Raise the funds needed to meet/exceed the FY 2020 revenue budget; 2. Implement the Benevon Model, which involves holding two informational gatherings per month to create more awareness about OHO and build the network of advocates and supporters.

Pet Healthcare Program - Provide Vouchers to Pay for Veterinary Care
1. The database contains contact information for past Voucher recipients and new applicants
2. There are processes in place to: qualify households as eligible to receive Vouchers; provide Vouchers to qualified households; and remit payment to Veterinary Partners once proof of services with used Vouchers are provided.
3. The database can generate reports to track the number of households requesting Vouchers

Pet Owner Services - Inform Pet Parents About Resources
1. Staff can easily access the web site pages “Resources for Pet Parents" and “Veterinary Clinics in Northeast Ohio" to update them
2. Unpublished blog posts have been uploaded to the website and can be scheduled in advance
3. New blog posts can be written by staff and volunteers and uploaded, as above
4. The database can send blog posts via e-newsletters in email blasts
5. Social media is currently used
6. Staff and volunteers have provided information about programs at public events in the past

Partnership Development - Build Partnerships for a Bold Plan
1. A dedicated web site page includes all known veterinary clinics in Northeast Ohio; their contact information is in the database
2. Northeast Ohio organizations that can help keep pets and people healthy at home can be found on the dedicated website page
3. Those who contact the office are told about available resources

Fundraising
1. Staff and Board Members have a wide range of expertise, connections in the community, and can engage new volunteers
2. A centralized database is used to track fundraising efforts
3. There are numerous compelling stories of impact

Pet Healthcare Program - Provide Vouchers to Pay for Veterinary Care
When Voucher funds are available:
• One Health Family Members on the waiting list are contacted and asked to claim their Vouchers
• Past Members are contacted and asked to renew their membership
• Veterinary and other partner organizations are informed when Voucher funding is available

When Voucher funds are not available:
• Those inquiring about Vouchers are provided with applications to qualify them to become Members to expedite assistance once additional funding is available

Statistics update (7/1-12/18/2019):
• 41 new Members received Vouchers
• 7 new Members are on the waiting list
• 58 new prospective Members have pending applications
• 1 ineligible applicant
• Due to the timing of grant funding, 160 Members (92 renewing and 68 new) received Vouchers in June 2019. Because these Members were unable to use all of their Vouchers by 6/30/2019, the deadline to do so was extended to 6/30/2020.
• 21 Veterinary Partners have provided services

Pet Owner Services - Inform Pet Parents About Resources
• A review is planned to ensure that the veterinary clinics and organizations listed on the website are current and the links are valid.
• A total of 158 phone calls have been received from people seeking Vouchers and information from OHO: 107 calls about Vouchers; 50 inquiries about various low-cost pet-related services (spay/neuter, pet transportation, veterinary care); 1 public library requested promotional information about OHO.
• Two blogs were posted featuring Voucher recipients’ stories tying to fundraising appeals.

Partnership Development - Build Partnerships for a Bold Plan
• 33 Veterinary Partners are in the database, 25 of which are listed on the website
• Three site visits have been held at Neighborhood Pets, Angels for Animals and Community Vet
• The President & CEO attended two Continuing Education events
• Explore embarking on a strategic planning process to assess the best direction for the organization.
• Continue participating in a multi-organization focus group, spearheaded by PetFix Northeast Ohio, which is exploring strategies to make comprehensive veterinary care affordable and accessible to people of all income levels.

Fundraising
• A fundraising plan was developed, which includes detailed plans for grant submissions, direct mail/email appeals, and other individual requests throughout Fiscal Year 2020.
• The Sustainable Funding Team began meeting in June 2019 to prepare for and guide the implementation of the Benevon Model, which began in Autumn 2019. The intention is to increase the number of volunteers serving on this committee to 8-10. Additionally, more Ambassadors are needed to host the bimonthly gatherings, the goal being to enlist the one new Ambassador per event.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection

Financials

One Health Organization
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

One Health Organization

Board of directors
as of 06/26/2023
SOURCE: Self-reported by organization
Board chair

Mr. John Furlong

KPMG, LLP

Term: 2017 - 2023

Shaun Zalewski

Tramer, Shore & Zwick, CPAs

John A Furlong

KPMG LLP

Madilyn Bell

Cavitch, Familo & Durkin

Leslie Gentile

Gentile Law

Ervis Mellani

Ownership Advisors

Patrick Cannon

KeyBank

Michele McCon

HW&Co. CPAs & Advisors

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 8/31/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/29/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.