St Louis Queer Plus Support Helpline

aka St. Louis Queer+ Support Helpline   |   Saint Louis, MO   |  http://www.thesqsh.org

Mission

SQSH's mission is to serve and strengthen the St. Louis LGBTQIA+ community—by providing an empathetic listening ear, by connecting individuals safely and reliably to LGBTQIA-affirming resources, and by advocating for LGBTQIA+ concerns and needs in the St. Louis MO-IL Metro Area.

Ruling year info

2020

Co-Founder

Luka Cai

Main address

PO Box 184 561 Kingsland Ave

Saint Louis, MO 63130 USA

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EIN

30-1207867

NTEE code info

Education N.E.C. (B99)

IRS filing requirement

This organization is required to file an IRS Form 990-N.

Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

SQSHBook Resource Guide

We boost LGBTQIA+ community access to resources using our SQSHBook resource guide, which catalogues 1000+ St. Louis resources, consolidates vetting information from queer-led organizations, and connects users to LGBTQIA-affirming services. Unlike national organizations, SQSH is able to connect individuals with grassroots community wisdom and culturally competent local resources. Users can consult the SQSHBook to find LGBTQIA-vetted, identity-affirming resources across a range of categories, including housing, food, healthcare, support groups, and more.

Once the SQSHBook infrastructure is complete, we will invite “word on the street” comments from LGBTQIA+ community members who’ve had personal experiences with particular resources. By empowering queer community members to submit feedback on service providers, we can create democratic, LGBTQIA-centered narratives around local resources and increase the pressure for them to be LGBTQIA-competent.

Population(s) Served
Children of LGBTQ parents
LGBTQ people
Transgender people
Transitioning children
Activists

Our Helpline fills a unique niche in the St. Louis region as the only LGBTQIA-specific tele-service using a peer counseling approach. Our Helpline Volunteers provide free, confidential, identity-affirming emotional support and resource referrals between Fridays-Mondays, 1-7pm CST.

Our Helpline Volunteers are equipped to achieve any of these goals on a call:
- Provide active, empathetic listening using a caller-led approach
- Hold gentle, non-judgmental space for the caller’s experiences and emotions
- Diffuse or prevent a crisis situation
- Facilitate the caller’s exploration of options
- Co-develop a realistic action/safety plan with the caller
- Provide appropriate, relevant resource information or referrals

Population(s) Served

SQSH offers professional, high-quality training in peer counseling, protest support, non-hierarchical facilitation, and related socio-emotional skills from a trauma-informed, LGBTQIA-affirming, and anti-oppressive lens, using best practices from the fields of social work, mental health, and peer support. Before taking calls, all Helpline Volunteers undergo 48+ hours of rigorous training and evaluations, gaining a stronger understanding of LGBTQIA+ issues, St. Louis resources, and mental health interventions.

Population(s) Served

We strengthen grassroots networks and empower queer St. Louisans to contribute meaningfully through our volunteer engagement program.

Population(s) Served

LGBTQIA+ populations are underrepresented and undervalued in research. SQSH uses long-term call data to identify community needs and advocate for LGBTQIA+ concerns among policymakers and service providers. The data we collect confidentially and consensually allows holistic, accurate representation of queer St. Louisan lives.

As the only group systematically collecting qualitative, holistic data on the lives of queer St. Louisans, we offer a much-needed evidence-based assessment of the local queer population. If you’d like to receive a presentation on our needs assessment data, request for call data on particular topics, or better understand the needs of the St. Louis LGBTQIA+ community:

Population(s) Served
LGBTQ people
Children of LGBTQ parents
Transgender people
Transitioning children
Activists
LGBTQ people
Children of LGBTQ parents
Transgender people
Transitioning children
Activists
LGBTQ people
Children of LGBTQ parents
Transgender people
Transitioning children
Activists
LGBTQ people
Children of LGBTQ parents
Transgender people
Transitioning children
Activists

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

St Louis Queer Plus Support Helpline
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

St Louis Queer Plus Support Helpline

Board of directors
as of 4/8/2021
SOURCE: Self-reported by organization
Board chair

Luka Cai

Riott Kochman

Esther Roth-Colson

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 04/08/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Asian American/Pacific Islanders/Asian
Gender identity
Non-binary, Transgender
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 04/08/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.