Pet Friendly Services of Indiana

Love Them for Life

aka Pet Friendly Services of Indiana   |   Indianapolis, IN   |  www.PetFriendlyServices.org

Mission

Pet Friendly Services is leading the effort to make every Indiana shelter a zero-kill shelter. We do this by providing free and low-cost spay/neuter surgeries to address the root cause of shelter overpopulation. Our support helps ensure that every cat and dog is fixed prior to being adopted into a loving home. Our support allows rescue groups and shelters to serve more animals than they'd otherwise be able to afford. Spay/neuter is both strategic and cost effective, with an average surgery cost of $65. Compare this to sheltering animals, with a price tag of $176-$450 per animal.

Ruling year info

1978

Executive Director

Cheri Storms

Main address

1100 W. 42nd Street, Suite 205

Indianapolis, IN 46208 USA

Show more contact info

EIN

31-0922223

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

Fund Raising and/or Fund Distribution (T12)

Nonprofit Management (S50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Indiana has too many animals and too few homes. When our shelters are at capacity, animals lives are often cut short. This puts an unbearable strain on shelter staff, costing animal lives, public funding, and decreased morale within the shelters. Community cats (feral and free-roaming) need to be fixed to stabilize colony sizes. Stable colonies can then be cared for by a "colony caretaker" who provides food, water and shelter to these cats.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Spay/Neuter Assistance Program (SNAP)

The Spay/Neuter Assistance Program (SNAP) provides discounted surgery certificates to limited-income residents. Applicants must meet limited-income criteria.

Population(s) Served
Economically disadvantaged people

Pet Friendly Services of Indiana conducts two reduced-fee spay-neuter campaigns which are open to everyone during the months of February and October.  We post certificates on our website in mid-January (for the February Campaign) and mid-September (for the October Campaign.) Clients select a participating veterinarian from the our certificate and schedule their appointment directly with the clinic.

Population(s) Served
Adults

Through the PFPP program, Pet Friendly Services of Indiana issues free spay/neuter certificates to 501(c)(3) animal welfare organizations and municipal shelters so they can fix animals in their care before adopting them into permanent homes. Organizations must complete a short application.

Population(s) Served
Adults

Our Community Cat program provides free surgery certificates to 501(c)(3) groups and municipal shelters that trap-neuter-return community cats (formerly known as "ferals"). Groups must complete an application in order to receive certificates.

Population(s) Served
Adults

Where we work

Affiliations & memberships

GreatNonprofits - Top-Rated Nonprofit 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of spay/neuter surgeries facilitated each year

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

These metrics are for all programs combined.

Number of veterinarians participating in our statewide program

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Pet Friendly Services of Indiana has a network of about 130 veterinarians who perform the surgeries for our clients.

Average spay/neuter surgery cost

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

The vets in Pet Friendly Services' program discount their prices, allowing us to stretch our dollars and facilitate as many surgeries as possible.

Number of animal clinics/shelters improved as a direct result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Pet Friendly Services provides free surgery certificates to rescue groups and shelters across the state. Our support helps ensure that animals are fixed before going to their forever homes.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The goal of Pet Friendly Services of Indiana is to fund spay/neuter surgeries for cats and dogs to continually reduce their numbers. Once numbers are at manageable levels, shelters and rescue groups will be able to find permanent homes for all animals, and ZERO healthy and treatable animals be euthanized in Indiana.

Other states (and localities) have achieved this goal, and Indiana can do it, too.

Pet Friendly Services runs two highly strategic programs. The first is the Spay-Neuter Assistance (SNAP) Program. SNAP offers $25 surgeries to limited-income pet owners and caretakers. Because limited-income people bring a disproportionate number of animals to shelters, ensuring that they can afford to spay/neuter their pets, is key to bringing Indiana to "zero".

The second strategic program is the Community Cat program, which provides free surgery certificates for groups that Trap-Neuter-Return (TNR) feral and free roaming cats. Once community cats are fixed, vaccinated and ear-tipped, they are returned to the neighborhoods where they had previously lived, and Colony Caretakers provide food, water and shelter for the remainder of their lives. This strategic program ensures that feral and free roaming cats are kept out of shelters, saving not only the lives of these cats, but boosting adoption numbers for both dogs and shelter cats. The increased adoption rates are due to the shelter staff being able to focus on adoptable animals, rather than being burdened by housing and euthanizing community cats, many of which are unsocialized.

Pet Friendly Services partners with more than 125 vets and low-cost clinics throughout the state of Indiana. They agree to discount their rates for our clients. In turn, we issue spay/neuter certificates to our clients, who take the certificates and their animals to these vets for surgeries. From there, we pay the bills.

Pet Friendly Services of Indiana was formed in 1977 (as Spay-Neuter Services, Inc.), and has continued to increase the number of surgeries we facilitate each year. To date, we have facilitated more than 170,000 surgeries.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve limited-income pet owners, animal shelters, and nonprofit animal rescue organizations.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, GreatNonprofits, Google and Facebook reviews,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Pet owners are clamoring for spay/neuter appointments. To help them, we connect them to transport programs so they can get their pets to vet clinics and/or we work to bring the mobile spay/neuter clinic to them. We also provide thousands of dollars worth of free surgery vouchers for feral and free-roaming cats, as many "colony caretakers" cannot afford spay/neuter surgeries for outdoor cats. Our rescue partners that serve community cats have encountered obstacles to trap-neuter-return of feral and free-roaming cats. In response, we authored a guide for elected officials so they can quickly come up to speed on cats and best serve their constituents.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Feedback has strengthened our relationships and has allowed us to share the stories of our work with donors so that we can fundraise to provide more spay/neuter surgeries. The more donors know about our lifesaving work and the impact of their dollars, the better.

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Pet Friendly Services of Indiana
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

Subscribe

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Pet Friendly Services of Indiana

Board of directors
as of 3/31/2021
SOURCE: Self-reported by organization
Board co-chair

Scott Beauchamp


Board co-chair

Bethany Phyne

Cyndi Collins

Oppenheimer Investment Management

Scott Beauchamp

Tracy Barnes

IDEM

Bethany Phyne

Teri Hamer

Noyes

Stevi Kersh

Rachel Vaughn

Bloomerang

Suzanne Marshall

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 09/17/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data