West Virginia Health Right, Inc.
Healthcare With Heart
Programs and results
What we aim to solve
We strive to provide quality healthcare to the uninsured and underinsured(Medicaid or Medicare), low-income adult population of West Virginia. We want people to have access to care regardless of their economic status. We provide medical, specialty, dental, vision, behavioral health/addiction, health education, mobile dental services and mobile medical to 42,000 West Virginians each year. We try to fill gaps in care for people in need and especially attend to the disadvantaged, homeless and impoverished.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Healthcare for Uninsured and Underinsured West Virginians
WV Health Right's programs include primary, acute, specialty medical and dental care. We also have pharmaceutical(in-house and state-wide mail order), vision, behavioral health/addiction, health education(teaching kitchen), a mobile dental clinic that serves 6 rural counties of our state and a mobile street medicine program. We have 3 stationary sites: the East end of Charleston, the West Side office (includes the CommUNITY Wellness Center with a free gym, teaching kitchen and activity room with free ballet and modern dance classes) and the Covenant House Clinic. We have 400+ medical and dental volunteers that staff the clinic, in addition to a small paid staff. All physicians and dentists are volunteer. We take walk ins and appointments. These clinical services are available Monday through Friday, two evenings a week and Saturdays. We have off-site referral services for inpatient drug treatment and medical emergencies, as well as, medical testing/surgery/inpatient care.
Where we work
Awards
Health Equity Award 2018
Robert Wood Johnson Foundation & the National Association of Free & Charitable Clinics
Affiliations & memberships
Mutual of America Community Partnership Award 2019
PCMH (NCQA LEVEL 3 PATIENT CENTERED MEDICAL HOME 2023
External reviews
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of participants with improved knowledge about smoking and how to reduce it
This metric is no longer tracked.Totals By Year
Population(s) Served
Women and girls, Adults
Related Program
Healthcare for Uninsured and Underinsured West Virginians
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
As per documented in the EMR
Number of women counseled about mammograms
This metric is no longer tracked.Totals By Year
Related Program
Healthcare for Uninsured and Underinsured West Virginians
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
As documented in the EMR
Number of women counseled about Pap tests
This metric is no longer tracked.Totals By Year
Population(s) Served
Women and girls
Related Program
Healthcare for Uninsured and Underinsured West Virginians
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
As per documented In the EMR
Number of individuals enrolled in a smoking addiction program
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Healthcare for Uninsured and Underinsured West Virginians
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Enrolled via class at WVHR
Number of adults with a source of ongoing care
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Healthcare for Uninsured and Underinsured West Virginians
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
As per documented in the EMR
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
To provide quality care to low-income, working poor West Virginians and give them access to care regardless of their financial status.
What are the organization's key strategies for making this happen?
We utilize over 600+ medical and dental provider volunteers. We have the support of our largest hospital, Charleston Area Medical Center, who donates around 5 million dollars in free care to our patients each year. We also access many free medications through indigent drug programs. We utilize care within the main clinic and outreach to 6 counties of our state(McDowell, Logan, Boone, Clay and Roane).
What are the organization's capabilities for doing this?
We have a proven track record of successfully achieving our goals and expanding program services. Since 2014 we have added behavioral health, a robust health education program (teaching kitchen facility) and the mobile dental program. Our patient numbers have grown from 15,500 in 2014 to over 42,000 today.
What have they accomplished so far and what's next?
We have accomplished so much since our inception. We are growing leaps and bounds and continue to add services where we see needs for our community. We would like to expand and do more in the area of substance abuse and the opioid epidemic.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
West Virginia Health Right, Inc.
Board of directorsas of 02/27/2023
Robert Whitler
Charleston Area Medical Center (Retired)
Term: 2021 - 2023
Robert Whitler
Fran Moore
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 11/05/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.