Youth Service Bureau of St Joseph County Inc
Our community thrives when all young people have safety, stability, and the opportunity to reach their full potential.
Programs and results
What we aim to solve
Homelessness is not a choice. The reasons young people experience homelessness vary but for most, a simple fact remains - leaving home was a better option, or their only option. Whether due to abuse, neglect, family rejection, poverty, or foster system involvement, too many teens and young adults in St. Joseph County experience some form of homelessness in the course of a year. Homeless and at-risk youth face multiple barriers to success —such as mental illness and physical health problems, substance abuse, and lack of self-sufficiency skills and sustainable financial resources. Homeless youth are particularly vulnerable and face tragic consequences if they do not receive the services and interventions they need. They are at a higher risk for physical and sexual assault or abuse, physical illness including HIV/AIDS, depression, post-traumatic stress disorder, drug abuse, suicide, and becoming involved in prostitution and human trafficking.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Safe Station Youth Emergency Shelter
Safe Station is the only temporary emergency shelter serving teens ages 12 – 18 specifically of St. Joseph County.
Teens needing services are runaways, homeless, or victims of abuse or neglect. Some teens and their families need a "time out" from family tensions.
Our program goals are to provide safe, temporary housing for teens (most stay 21 days or less) and to work with teens and families for reunification. Teens at Safe Station participate in individual and family counseling and work with a service coordinator for problem-solving and skill building. Teens continue their education while staying at Safe Station.
Young Moms' Self-Sufficiency Program
The Young Moms' Self-Sufficiency Program (YMSSP) provides opportunities for young mothers to overcome the many, complex barriers to self-sufficiency and decrease the possibility of abuse and neglect. It helps women to identify realistic academic and employment goals, improve the health and nutrition of family members, increase a personal sense of competence and well-being, and foster a healthy relationship between both parents and children.
Transitional Living Programs
The Transitional Living Program (TLP) will give youth a start at life and provide youth with stable, safe living accommodations, and services which help them develop the skills necessary to become independent. The program is open to youth under the age of 22 who are experiencing homelessness.
Street Outreach
Street Outreach teams talk with kids right where they are - in local neighborhoods, at the basketball hoop at the parks, around school property, on the street, and at other hang outs.
The team seeks out young adults who are facing neglect, homelessness, or street and family violence. Young people who are pregnant or parenting are also in this target group.
The experienced team of staff and volunteers develop trusting relationships with youth in an effort to provide needed support and assistance, aid them in what may be difficult choices, and help them navigate their options. Staff link them up with community resources for assistance with housing, job training, education, parenting, counseling, healthcare needs and legal assistance.
Drop-In Center
YSB's Drop-in Center provides a safe and healthy environment for young people, ages 14-24, who are in need or at risk of becoming homeless by providing crisis intervention, case management, skill building classes, transportation and food.
Youth will have the opportunity to form healthy relationships with staff and other youth, to learn basic life skills necessary for self-sufficiency and improve their knowledge of harm reduction at school, home, and their personal relationships.
As with all our programs this will be accomplished with a strength-based Trauma Informed Care foundation utilizing the concepts of Positive Youth Development.
All services at the Drop-in Center are offered at no cost to youth.
Youth Development Services
The Youth Service Bureau's Youth Development Services Program (YDS) provides Family Resource Specialists to assist students in managing their behavior. The Family Resource Specialist is assigned to specific schools. They work with parents, principals, teachers, and other appropriate staff to identify children in need of services. They then assess what form of intervention will be the most appropriate and effective.
Services include individual and group skills building, classroom programs, support services and family liaison.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of youth receiving emergency shelter and/or crisis intervention services.
This metric is no longer tracked.Totals By Year
Population(s) Served
At-risk youth
Related Program
Safe Station Youth Emergency Shelter
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Number of clients in 2021 was lower as a result of the pandemic.
Number of young mothers connected with resources to reach their goals of self-sufficiency .
This metric is no longer tracked.Totals By Year
Population(s) Served
Women and girls, Young adults, Parents
Related Program
Young Moms' Self-Sufficiency Program
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Number of clients declined in 2021 due to the pandemic.
Number of crisis hotline calls answered
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Safe Station Youth Emergency Shelter
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of families that did not have a substantiated child abuse case after receiving services.
This metric is no longer tracked.Totals By Year
Population(s) Served
Women and girls, Young adults, Parents
Related Program
Young Moms' Self-Sufficiency Program
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Fewer clients in 2021 due to the pandemic.
Number of school children that received educational presentations on topics such as social development, bullying, and conflict resolution.
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
Street Outreach
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Numbers declined due to the pandemic.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
While the population of homeless youth is extremely diverse, their common trait is that they are disconnected from adults they can depend upon to care for them. For 47 years, YSB has supported the core of a safety net for these youth through by focusing on the following main goals:
1. Fewer youth experience homelessness.
2. Youth who do become homeless experience only transitory stays in shelter or on the streets.
3. Multiple housing options and support services are readily available for homeless teens and young adults, including pregnant and parenting youth.
4. Homeless youth served attain education, employment and self-sufficiency goals.
5. Fewer youth return to homelessness after receiving services and successfully moving to stable housing.
6. Our community works collectively to make youth homelessness rare, brief, and non-recurring.
What are the organization's key strategies for making this happen?
Our strategy is two-pronged:
Prevention and early intervention: Reach at-risk young people and prevent them from ever experiencing homelessness.
Rapid response to crisis: If a young person does experience homelessness or another serious crisis, respond rapidly and effectively.
While we prioritize family reunification or support as the initial intervention for youth experiencing homelessness, sometimes reunification is not appropriate or possible.
Our programming incorporates a trauma-informed approach which emphasizes physical, psychological, and emotional safety. In addition, staff works with parenting youth to ensure their children also receive trauma-informed care to reduce inter-generational trauma and adverse childhood experiences.
Our services are an indispensable alternative to involving teenagers and young adults with law enforcement, child welfare, mental health, and juvenile justice systems. Programs are structured to improve health, safety, and overall well-being; increase permanent adult connections; improve educational and employment outcomes and facilitate transitions to safe and stable housing.
What are the organization's capabilities for doing this?
Founded in 1972, Youth Service Bureau of St. Joseph County (YSB) has served tens of thousands of teenagers and young adults who have been homeless or at-risk of homelessness, living in poverty, pregnant or parenting (along with their children), and who may have been involved with the child welfare and juvenile justice systems.
The agency began as a municipal branch of the City of South Bend and became an independent 501 (c) 3 organization in 1985. Today, YSB remains the only agency in the region entirely focused on the needs of teenagers and young adults.
Our highly trained staff helps youth ages 12 to 18 repair their social and emotional foundations which have been damaged by abuse, neglect, homelessness and the absence of caring adults. We do this by offering a continuum of vital services including emergency shelter; trauma-informed crisis counseling, case management, street outreach and prevention services; transitional living and rapid rehousing options, and youth development programming, which are all provided at no cost to the individuals and families we serve.
Our programs have a long track record of delivering outstanding outcomes as evidenced by regular licensure by the State of Indiana and certification by the Indiana Youth Services Association, many years of strong support by the community and consistent funding from local, state and federal agencies. YSB has also been cited numerous times for excellence in programming and the agency’s leadership has been a well-respected and powerful voice advocating for homeless and at-risk youth before numerous local, state and federal entities, providing testimony to the United States Congress at the request of the late Senator Birch Bayh.
What have they accomplished so far and what's next?
We are the only agency of its kind in the community that provides crisis intervention services specifically for teens and young adults. YSB is proud of our outstanding accomplishments in 2021:
97 teens received emergency shelter and/or crisis intervention services at Safe Station.
528 calls from families in crisis were answered by Safe Station staff.
128 young mothers were connected with resources to reach their goals of self-sufficiency and 84% of clients showed improvement in their parent functioning while 94% of families did not have a substantiated child abuse case after receiving services.
767 school children received educational presentations on topics such as social development, bullying, and conflict resolution.
4,700 kids received counseling and social development services on topics such as social development, bullying, and conflict resolution.
2,421 contacts were made with teens and young adults by YSB's Street Outreach team.
3,355 middle school and high school students received presentations on how to use Safe Place sites and Safe Station.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to identify actionable feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Youth Service Bureau of St Joseph County Inc
Board of directorsas of 01/18/2022
Sue Taylor
Beacon Health System
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes