Youth Service Bureau of St Joseph County Inc

Our community thrives when all young people have safety, stability, and the opportunity to reach their full potential.

aka YSB   |   SOUTH BEND, IN   |  www.ysbsjc.org

Mission

YSB's ultimate focus is to ensure all youth have access to safety, shelter and the opportunity to succeed. We work to help youth repair foundations which have been jolted by abuse, neglect, homelessness and lack of resources, by guiding youth into safety, ensuring they have shelter, and teaching them how to overcome various obstacles.

Ruling year info

1987

Executive Director

Jennifer Pickering

Main address

2222 LINCOLNWAY WEST

SOUTH BEND, IN 46628 USA

Show more contact info

EIN

31-1174910

NTEE code info

Other Housing, Shelter N.E.C. (L99)

Youth Development Programs (O50)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Homelessness is not a choice. The reasons young people experience homelessness vary but for most, a simple fact remains - leaving home was a better option, or their only option. Whether due to abuse, neglect, family rejection, poverty, or foster system involvement, too many teens and young adults in St. Joseph County experience some form of homelessness in the course of a year. Homeless and at-risk youth face multiple barriers to success —such as mental illness and physical health problems, substance abuse, and lack of self-sufficiency skills and sustainable financial resources. Homeless youth are particularly vulnerable and face tragic consequences if they do not receive the services and interventions they need. They are at a higher risk for physical and sexual assault or abuse, physical illness including HIV/AIDS, depression, post-traumatic stress disorder, drug abuse, suicide, and becoming involved in prostitution and human trafficking.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Safe Station Youth Emergency Shelter

Safe Station is the only temporary emergency shelter serving teens ages 12 – 18 specifically of St. Joseph County.

Teens needing services are runaways, homeless, or victims of abuse or neglect. Some teens and their families need a "time out" from family tensions.

Our program goals are to provide safe, temporary housing for teens (most stay 21 days or less) and to work with teens and families for reunification. Teens at Safe Station participate in individual and family counseling and work with a service coordinator for problem-solving and skill building. Teens continue their education while staying at Safe Station.

Population(s) Served
Adolescents
At-risk youth

The Young Moms' Self-Sufficiency Program (YMSSP) provides opportunities for young mothers to overcome the many, complex barriers to self-sufficiency and decrease the possibility of abuse and neglect. It helps women to identify realistic academic and employment goals, improve the health and nutrition of family members, increase a personal sense of competence and well-being, and foster a healthy relationship between both parents and children.

Population(s) Served
Parents
At-risk youth

The Transitional Living Program (TLP) will give youth a start at life and provide youth with stable, safe living accommodations, and services which help them develop the skills necessary to become independent. The program is open to youth under the age of 22 who are experiencing homelessness.

Population(s) Served
At-risk youth
Homeless people

Street Outreach teams talk with kids right where they are - in local neighborhoods, at the basketball hoop at the parks, around school property, on the street, and at other hang outs.
The team seeks out young adults who are facing neglect, homelessness, or street and family violence. Young people who are pregnant or parenting are also in this target group.
The experienced team of staff and volunteers develop trusting relationships with youth in an effort to provide needed support and assistance, aid them in what may be difficult choices, and help them navigate their options. Staff link them up with community resources for assistance with housing, job training, education, parenting, counseling, healthcare needs and legal assistance.

Population(s) Served
At-risk youth
Homeless people

YSB's Drop-in Center provides a safe and healthy environment for young people, ages 14-24, who are in need or at risk of becoming homeless by providing crisis intervention, case management, skill building classes, transportation and food.
Youth will have the opportunity to form healthy relationships with staff and other youth, to learn basic life skills necessary for self-sufficiency and improve their knowledge of harm reduction at school, home, and their personal relationships.
As with all our programs this will be accomplished with a strength-based Trauma Informed Care foundation utilizing the concepts of Positive Youth Development.
All services at the Drop-in Center are offered at no cost to youth.

Population(s) Served
At-risk youth
Homeless people

The Youth Service Bureau's Youth Development Services Program (YDS) provides Family Resource Specialists to assist students in managing their behavior. The Family Resource Specialist is assigned to specific schools. They work with parents, principals, teachers, and other appropriate staff to identify children in need of services. They then assess what form of intervention will be the most appropriate and effective.

Services include individual and group skills building, classroom programs, support services and family liaison.

Population(s) Served
Children and youth

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of youth receiving emergency shelter and/or crisis intervention services.

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth

Related Program

Safe Station Youth Emergency Shelter

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Number of clients in 2021 was lower as a result of the pandemic.

Number of young mothers connected with resources to reach their goals of self-sufficiency .

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Young adults, Parents

Related Program

Young Moms' Self-Sufficiency Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Number of clients declined in 2021 due to the pandemic.

Number of crisis hotline calls answered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Safe Station Youth Emergency Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of families that did not have a substantiated child abuse case after receiving services.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Young adults, Parents

Related Program

Young Moms' Self-Sufficiency Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Fewer clients in 2021 due to the pandemic.

Number of school children that received educational presentations on topics such as social development, bullying, and conflict resolution.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

Street Outreach

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Numbers declined due to the pandemic.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

While the population of homeless youth is extremely diverse, their common trait is that they are disconnected from adults they can depend upon to care for them. For 47 years, YSB has supported the core of a safety net for these youth through by focusing on the following main goals:

1. Fewer youth experience homelessness.
2. Youth who do become homeless experience only transitory stays in shelter or on the streets.
3. Multiple housing options and support services are readily available for homeless teens and young adults, including pregnant and parenting youth.
4. Homeless youth served attain education, employment and self-sufficiency goals.
5. Fewer youth return to homelessness after receiving services and successfully moving to stable housing.
6. Our community works collectively to make youth homelessness rare, brief, and non-recurring.

Our strategy is two-pronged:

Prevention and early intervention: Reach at-risk young people and prevent them from ever experiencing homelessness.

Rapid response to crisis: If a young person does experience homelessness or another serious crisis, respond rapidly and effectively.

While we prioritize family reunification or support as the initial intervention for youth experiencing homelessness, sometimes reunification is not appropriate or possible.

Our programming incorporates a trauma-informed approach which emphasizes physical, psychological, and emotional safety. In addition, staff works with parenting youth to ensure their children also receive trauma-informed care to reduce inter-generational trauma and adverse childhood experiences.

Our services are an indispensable alternative to involving teenagers and young adults with law enforcement, child welfare, mental health, and juvenile justice systems. Programs are structured to improve health, safety, and overall well-being; increase permanent adult connections; improve educational and employment outcomes and facilitate transitions to safe and stable housing.

Founded in 1972, Youth Service Bureau of St. Joseph County (YSB) has served tens of thousands of teenagers and young adults who have been homeless or at-risk of homelessness, living in poverty, pregnant or parenting (along with their children), and who may have been involved with the child welfare and juvenile justice systems.

The agency began as a municipal branch of the City of South Bend and became an independent 501 (c) 3 organization in 1985. Today, YSB remains the only agency in the region entirely focused on the needs of teenagers and young adults.

Our highly trained staff helps youth ages 12 to 18 repair their social and emotional foundations which have been damaged by abuse, neglect, homelessness and the absence of caring adults. We do this by offering a continuum of vital services including emergency shelter; trauma-informed crisis counseling, case management, street outreach and prevention services; transitional living and rapid rehousing options, and youth development programming, which are all provided at no cost to the individuals and families we serve.

Our programs have a long track record of delivering outstanding outcomes as evidenced by regular licensure by the State of Indiana and certification by the Indiana Youth Services Association, many years of strong support by the community and consistent funding from local, state and federal agencies. YSB has also been cited numerous times for excellence in programming and the agency’s leadership has been a well-respected and powerful voice advocating for homeless and at-risk youth before numerous local, state and federal entities, providing testimony to the United States Congress at the request of the late Senator Birch Bayh.

We are the only agency of its kind in the community that provides crisis intervention services specifically for teens and young adults. YSB is proud of our outstanding accomplishments in 2021:

97 teens received emergency shelter and/or crisis intervention services at Safe Station.

528 calls from families in crisis were answered by Safe Station staff.

128 young mothers were connected with resources to reach their goals of self-sufficiency and 84% of clients showed improvement in their parent functioning while 94% of families did not have a substantiated child abuse case after receiving services.

767 school children received educational presentations on topics such as social development, bullying, and conflict resolution.

4,700 kids received counseling and social development services on topics such as social development, bullying, and conflict resolution.

2,421 contacts were made with teens and young adults by YSB's Street Outreach team.

3,355 middle school and high school students received presentations on how to use Safe Place sites and Safe Station.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Homeless youth.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to identify actionable feedback,

Financials

Youth Service Bureau of St Joseph County Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Youth Service Bureau of St Joseph County Inc

Board of directors
as of 01/18/2022
SOURCE: Self-reported by organization
Board chair

Sue Taylor

Beacon Health System

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/29/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 11/29/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.