Programs and results
What we aim to solve
The strain homelessness places on a family cannot be underestimated. It is critical for parents, children, and siblings to continue living and interacting like a family. Preserving family unity and providing opportunity for growth are key elements the shelter program. Nutritional meals, shelter, and transportation are requisite components for success for all families. Guiding shelter families towards true success requires numerous additional considerations. In March 2020 in response to COVID-19 our shelter program changed from a host church rotational model to housing homeless families in local motels. The host churches remain active in the program by providing all meals for each family in the network.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Family Shelter Program
Provide temporary shelter, food, hospitality, and support to homeless families. Our staff works with each family to gain employment to regain sustainable housing.
Where we work
Affiliations & memberships
Charity Navigator, Gold Status 2020
External reviews

Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our Mission Statement: "To assist Warren County homeless families achieve sustainable independence through a community-based response.”
Our Vision: "To have a county where every family has a home, a livelihood and a future full of promise."
Interfaith Hospitality Network opened its doors in Warren County as a community response to family homelessness on October 1, 1998. This endeavor began with ambitious intentions: find sustainable housing solutions for families while preserving and nourishing family bonds – the bonds that are essential to a household. Families and their homes are both uniquely greater than the sum of their parts. In the IHNWC program, it is of paramount importance to preserve the intangible components of the household, and success is truly a community effort. IHNWC works with the community to ensure each family receives the comforts and resources that are commonly sacrificed during the crisis of homelessness. Through 20 years of collaboration between network congregations, the community, and IHNWC the goal was transformed into reality for 695 families
What are the organization's key strategies for making this happen?
IHNWC has revised our strategic vision to move forward with a permanent facility, in parallel to our church rotational network, the goal being to open in 2022. The new facility will include expanded temporary housing, food service, and hospitality facilities for our families as well as on-site staff offices. The new facility will better enable families to stage for daily work, education, and engagement of our staff and will better serve families with handicapped members versus moving from church-to-church weekly. This public facility will also enable IHNWC to engage more of corporate/industrial Warren County to support the families with meals, hospitality, and overnight hosts via their community outreach programs, beyond the over 30 local corporate groups that support us today.
Our staff is highly trained to work with families and family backgrounds to find appropriate housing and housing benefits: federal, state, & local governments, as well as private sources. Similarly, once the family situation is better understood the staff helps with referrals to other agencies and institutions that support education and training to move the family into a more sustainable livelihood. We have hired an "after-shelter" facilitator who continues frequent contact with the families after moving into permanent housing to prevent a return to homelessness.
What are the organization's capabilities for doing this?
We have a staff of 7 highly trained and skilled consultants, including our Executive Director, Linda Rabolt. The staff includes: 1 Case Manager, 1 Day Center Coordinator, 2 Homeless Crisis Response Coordinators, 1 Special Events Coordinator (e.g. family finance, nutrition, and housekeeping education programs), and 1 Office Assistant. We also have two CDL drivers to shuttle the families from shelter to day center to work and education sites.
We also maintain a warehouse of gently used furniture that the families can chose (free) as the move into their permanent housing. The warehouse also has a two bedroom apartment that we have converted to a elementary/high school online facility for students to continue their education during the Covid crisis.
What have they accomplished so far and what's next?
- We have served over 850 families find housing in the 20 years of operation. We track year-over-year trends.
- In 2019 we supported 43 families, 127 individuals, 74 children, 43 children under 6, and 9 unborn children through birth.
- We have referred over 14,000 referrals since our founding with1168 in 2019.
- We hired an after-shelter coordinator in 2018 and are working through historic data on family abilities to remain in permanent housing.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Homeless and near-homeless families in Warren County Ohio. We provide temporary housing and grants to near-homeless families to remain housed. Our staff works with the families to identify permanent housing, education, and job improvement programs.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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What significant change resulted from feedback?
We purchased a small motel in 2022 and will move staff and families into the facility 1Q23. The families have been isolated from evening dinner and social engagement during the pandemic. Our new facility will most importantly enable us to serve up to 15 families, nearly triple our previous network of churches could support. This is driven by the significant increase of homeless families, even post-pandemic. Within the facility we have upgraded the internet bandwidth and wifi network to enable a 5 to 7 PC study area for students (children and parents) to attend on line courses as needed. This will also be a central location for tutoring and evening homework. We have retired teachers volunteering to administrate the facility supporting the students.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Family Promise of Warren County Ohio
Board of directorsas of 01/28/2023
Mr. David Yelton
Tom Ludeke
Todd J Rockstroh
Rev. Mary Joseph
Rev. Jackie Mattisse
Ms. Jenniffer Goepper
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/19/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.