Serve City

A Ministry of Help and Hope

Hamilton, OH   |  https://www.serve-city.org

Mission

Purpose Statement: To step into the gaps with our neighbors who are hurting and in need and provide for basic human needs. Spiritual, Mental, Physical, Financial, Relational, Educational. Mission Statement: Offering God's abundant life to our most vulnerable neighbors through a ministry of help and hope.

Ruling year info

2002

Executive Director

David D. Hood M.Div.

Main address

622 East Ave

Hamilton, OH 45011 USA

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EIN

31-1746150

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Chosen Homeless Shelter

Our Shelter is open 24/7/365 serving those in need of emergency shelter in the City of Hamilton and Butler County. We can currently serve up to 40 men and 12 women at a time. Our shelter is more than just a place to stay. When a neighbor arrives we work with them on an individual basis to help them overcome the obstacles and challenges that have kept them from living an abundant life and put resources and help in their path so that they can move forward.

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Chosen Homeless Shelter

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of homeless participants engaged in mental health services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Chosen Homeless Shelter

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of people using homeless shelters per week

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Chosen Homeless Shelter

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Strategic Goals:

1. Strengthen the financial health of Serve City - URGENT


2. Critical updates to buildings and facility infrastructure - SOON


3. Move Forward Program development – SOON


4. Re-engage the faith-based part of the Serve City DNA - URGENT


5. Staff Development - LATER

Strategic Goals:

1. Strengthen the financial health of Serve City - URGENT
a. Increasing private and corporate donations
b. Implementation of a 365-day development plan including fundraisers
c. Making the most of grant opportunities
d. Marketing campaign
i. Long Term Goal: establish a development department

2. Critical updates to buildings and facility infrastructure - SOON
a. Updates to Choices
b. Updates to Shekinah
c. Updates/renovation to Shelter
d. Ongoing maintenance on all facilities
i. Long Term Goal: fully functioning Maintenance department with adequate budget.

3. Move Forward Program development – SOON
a. Create comprehensive policies and procedures
b. Develop a system for capturing metrics and reporting
c. Clarity on compliance and funding

4. Re-engage the faith-based part of the Serve City DNA - URGENT
a. Develop partnerships with local Churches who understand who we are and what we do.
b. Implement voluntary faith formation opportunities (Bible Studies, prayer groups, etc.)
c. Create a system of church transportation and engagement.

5. Staff Development - LATER
a. Update job descriptions
b. Training and accountability
c. Base pay increase

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We discovered that our policy on identification was disproportionately and negatively affecting those who may have criminal backgrounds or who have a lack of resources. We made a change to this policy to include many forms of identification allowing us to serve more of our neighbors.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, It is difficult to get honest feedback from the people we serve,

Financials

Serve City
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Serve City

Board of directors
as of 9/22/2021
SOURCE: Self-reported by organization
Board co-chair

Larry Wallace

Serve City

Term: 2017 -


Board co-chair

Jack Simpson

Serve City

Term: 2017 -

Pat Gay

Serve City

Wilma Zeigler

Serve City

Don Culbertson

Serve City

Ellie Dinger

Serve City

Melena Siebert

Serve City

Adrian Jackson

Serve City

Brandon Dane

Serve City

David McWhorter

Serve City

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 02/16/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/16/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.