DR GARY BURNSTEIN COMMUNITY HEALTH CLINIC

Free, high-quality medical, dental, and pharmaceutical care for low-income and uninsured adults.

aka Burnstein Clinic, Community Health Clinic, GBCHC   |   Pontiac, MI   |  http://www.garyburnsteinclinic.org/

Mission

Our Mission is to provide free primary medical care, womens health care and dental services to low income, uninsured and underinsured families of our neighborhood community in a caring compassionate atmosphere regardless of race, religion or creed.

Notes from the nonprofit

The Dr. Gary Burnstein Community Health Clinic has experience significant growth over the past year. In addition, our board of directors has launched a board development initiative to review and update our bylaws, policies, and recruitment strategies to make our board more reflective of our community. We have also upgraded our financial management services to assure transparency. We feel this is necessary to sustain our recent growth and serve more and more uninsured adults in Pontiac and Michigan. Uninsured adults with low income need access to high-quality primary care. Without this access, they frequently seek medical attention only when their condition becomes severe enough that emergency services are required. This cycle gets repeated without long-term improvements to the health of the patient. Access to primary care services improves the health and well-being of our patients and the community while relieving the burden of avoidable visits to emergency services.

Ruling year info

2003

CEO

Justin F Brox

Main address

45580 Woodward Ave

Pontiac, MI 48341 USA

Show more contact info

EIN

32-0015321

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

Community Health Systems (E21)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Healthcare for the Uninsured

We provide primary care medical, dental, behavioral health, and pharmacy services at no cost for uninsured adults with low-income. This includes a suite of specialty services that includes gynecology, dermatology, cardiology, optometry (and glasses), podiatry, and more. We are located in Pontiac, Michigan, and serve Michigan residents.
Our patients are evenly divided among men and women of whom more than 60% are over the age of 50. We have bi-lingual staff and 27% of our patients are Hispanic. We serve those at or below 250% of poverty guidelines, so many are working but do not qualify for Medicaid even though they are considered low-income.
Our goal is to provide inclusive, compassionate and respectful healthcare services to our patients, and give them access to all the primary care services available to those with insurance. We believe everyone deserves to be healthy and healthy people make healthy communities.

Population(s) Served
Adults
Economically disadvantaged people
Ethnic and racial groups
People with disabilities
Immigrants and migrants

We provide free care for the homeless at our Clinic in Pontiac or via telemedicine.

Population(s) Served
Adults

More than 21% of our patients are diagnosed with diabetes. Blood Glucose test strips and monitors are a significant expense for diabetics. Leading many to forgo proper testing. Our on-site pharmacy provides all medicines, insulin, and testing equipment at no cost to the patient.

Population(s) Served
Adults
Ethnic and racial groups
LGBTQ people
Economically disadvantaged people
Immigrants and migrants

Where we work

Awards

Innovation Award 2020

American Nursing Association - Michigan

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to provide free primary medical care, women's health care, and dental services to low income, uninsured and underinsured individuals of our neighborhood community in a caring compassionate
atmosphere.

In order to achieve our mission we collaborate with other community organizations, seek out funding sources, engage skilled volunteers, and search for those that need our services.

There are thousands of ways to increase the health of Michigan residents. By finding and collaborating with other local community organizations we are able to ensure we are not duplicating services already provided to the community.

Constantly searching for new funding sources is a requirement as a free clinic. Dependence on any single funding source will only lead to destruction of the organization. New funding sources provide more then just funds, they also provide volunteers and patients.

Our organization can not exist without its dedicated team of volunteers. Our volunteers provide over 4000 hours of service each year. They donate funds to the clinic and seek out new patients.

Our mission is to provide care to those that cant access it elsewhere. In order to provide that service we must find them and enable them to understand how we can help. Finding these patients is a key component of collaborative efforts with other agencies, new funding sources and engaging our volunteers to send us those who do not have insurance.

We have been caring for the uninsured in Michigan for over a decade. Providing vital care and services that our patients would otherwise go without.

When we first started we provided only basic medical care one day a week. We expanded to provide limited medications, and eventually grew to a fully licensed pharmacy and a dental clinic. We now provide 10 different medical specialties, our medical clinic runs three days a week, dental clinic runs almost daily. we add new patients on a daily basis.

In the future we hope to provide easier access to imaging, additional specialties, more service days, and greater community knowledge of the services we provide.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Adults age 18 and older who are uninsured or underinsured, Michigan residents, with low-income.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    One main area was improving the intake process for new patients. The required forms can be overwhelming, so we have streamlined online forms and provide one-to-one intake interviews for new patients to gather needed information and documents, and answer questions the new patients may have about services available. We also recognized the need for bilingual staff and volunteers to meet the needs of a considerably large Hispanic community near our Clinic.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    The patients become more trusting and more comfortable asking for services beyond their initial reason for coming to the Clinic. They begin to see our Clinic as their "medical home." We see individuals who come in for hypertension ask for a dental appointment; or come in for diabetes check-ins and also get a new pair of eyeglasses. The relationship between the patient and the healthcare team becomes more collaborative and empowering to the patient. It's also more satisfying to our volunteer providers who are motivated by the patient's interest in managing their own care. It's one of the reasons we are able to retain our patients and our volunteers.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

DR GARY BURNSTEIN COMMUNITY HEALTH CLINIC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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DR GARY BURNSTEIN COMMUNITY HEALTH CLINIC

Board of directors
as of 07/15/2022
SOURCE: Self-reported by organization
Board chair

Ian Burnstein

Small Business Owners Alliance

Term: 2015 - 2019

Lori Taylor

Waterford Schools

Dana Burnstein

Gabe Karp

Detroit Venture Partners

Ari Dolgrin

Gallagher

Eric Dietz

Huntington Bank

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/15/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 07/15/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.