OAKLAND COMMUNITY LAND TRUST

Who are the people you serve with your mission?

OakCLT has various resident committees that are designed to provide spaces for the beneficiaries of our organization to develop new programming and strategies for the organization. We also convene a monthly meeting of OakCLT residents to solicit feedback, ideas, and concerns and to create additional opportunities for resident leadership.

How is your organization collecting feedback from the people you serve?

SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

With whom is the organization sharing feedback?

Our staff, Our board,

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.),

What challenges does the organization face when collecting feedback?

It is difficult to find the ongoing funding to support feedback collection,