BIRTHLINE OF SAN DIEGO COUNTY INC

Everything Life Affirming

aka Birthline   |   San Diego, CA   |  www.birthlineofsd.org

Mission

Birthline's mission is to provide life-affirming support and resources to pregnant women and families with young children.

Ruling year info

1984

Interim Executive Director

Michelle Twardowski

Programs Director

Jeanne Hansen

Main address

P.O. Box 178421

San Diego, CA 92177 USA

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Formerly known as

Birthright of San Diego County, Inc.

EIN

33-0014261

NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

Counseling Support Groups (F60)

Nonmonetary Support N.E.C. (P19)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Beautiful Options Program

Birthline's Beautiful Options program provides compassionate and life-affirming options for unplanned pregnancies. Founded on the commitment that every life should be valued, supported and loved, Birthline provides pregnancy tests, adoption referrals, referrals for medical care and insurance, county services and material assistance.

Population(s) Served
Families
Economically disadvantaged people

Birthine's Step Forward Program provides free materials assistance such as diapers, clothing, food, baby items, books, shoes and other items. Birthline also provides confidential case management to help clients with resources and referrals to help with homelessness, unemployment, medical issues, immigration issues, legal issues, drug and alcohol abuse, domestic violence , education, and other life challenges.
Birthline has two locations in San Diego County and impacts approximately 2000 family members a month.

Population(s) Served
Families
Economically disadvantaged people

Birthline is on the front lines providing basic necessities like free diapers, food, formula and newborn essentials to low-income pregnant women and families with young children during the COVID-19 pandemic. We also help this vulnerable population with referrals to government services and programs (like WIC) , and other organizations helping those in need during the Coronavirus.

Population(s) Served
Families

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Birthline serves low-income pregnant women and families with at least one child age 6 or younger from all over San Diego County.

  • How is your organization collecting feedback from the people you serve?

    Case management notes, Constituent (client or resident, etc.) advisory committees, We have hired former clients and several more clients serve as volunteers. ,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    During COVID-19, there was an extensive formula shortage for poor families. After hearing about this problem from numerous clients, Birthline contacted WIC management, formula manufacturers, and retail stores to try and coordinate a more systemic solution. We also asked the community and our generous donors to donate formula so we had a steady supply to give to families in need. Birthline was part of the solution and thanks to our generous supporters, Birthline has increased the amount of formula we give out each month by over 100%

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    At every visit, we meet with our clients in a one-on-one confidential setting and listen with compassion. That is the core of our case management. As our clients feel heard and safe, they are able to open up to us about the difficulties they are experiencing and the services they need. They often tell us how we could be doing a better job with the services we provide (i.e. formula, feminine products) and we evaluate and adapt to their suggestions. We also have a former client as an advisor to our Board of Directors who is repeatedly providing the perspective of our clients.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently,

Financials

BIRTHLINE OF SAN DIEGO COUNTY INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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BIRTHLINE OF SAN DIEGO COUNTY INC

Board of directors
as of 03/01/2022
SOURCE: Self-reported by organization
Board chair

Michelle Twardowski

No Affiliation

Term: 2020 - 2022

Michelle Twardowski

Former ED of Ava's Angels

Judith Ross

Retired Professor-San Diego Mesa College

Maureen Sterk

Retired Medical Lab Scientist

Mary Bones

Former Director of Development-Noah Homes

Martin Bacich

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 3/1/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 10/27/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.