Laurel House, Inc.

Preventing teen homelessness, one life at a time.

aka Hope Harbor   |   Tustin, CA   |  http://www.hopeharbor.org

Mission

Providing a home for teens in crisis, transforming lives, and strengthening families.

Ruling year info

1985

President

Dr. Jim Palmer

Main address

1 Hope Drive

Tustin, CA 92782 USA

Show more contact info

EIN

33-0098433

NTEE code info

Temporary Shelter For the Homeless (L41)

Children's and Youth Services (P30)

Counseling Support Groups (F60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

There is a pressing need for shelter programs for at-risk youth in Orange County. More than 24,600 school-aged children are considered “homeless or living in unstable housing arrangements.” The National Runaway Safeline shared that amongst runaway teens, 47% experience conflicts with parents or guardians at home, 34% experience sexual abuse (80% of which are girls), and 43% report physical abuse. Sadly, many teens cannot return home since the problems that caused them to leave are still present. Even though there are so many teens in need of safe shelter, there were only 40 youth beds in Orange County. Thankfully, Hope Harbor Rip Tide Boys Home has added six more youth shelter beds and increased access to mental health care for at-risk teen boys. Hope Harbor not only provides a safe haven for at-risk teens to call “home,” but we also equip them with the tools and support needed to graduate from high school, advance to college, and develop independent living skills to thrive in life.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Home for at-risk, runaway, or homeless teenage girls and boys

Hope Harbor, formerly known as Laurel House, is a life-changing, long-term, preventative care program for at-risk, runaway, or homeless teen boys and girls. Hope Harbor meets a very specific need in Orange County as the only youth shelter providing long-term care (12-18 months). With live-in house parents, rather than a shift rotation of staff, Hope Harbor empowers at-risk teens with a nurturing environment, the investment of time, and mental health support to address the deeper-rooted issues behind their initial state of crisis. Our overall goal is to prevent teen homelessness by reunifying at-risk teens with their families or transitioning them into positive living situations.

Population(s) Served
Adolescents
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of students at or above a 90% attendance rate

This metric is no longer tracked.
Totals By Year
Related Program

Home for at-risk, runaway, or homeless teenage girls and boys

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

100% of students achieve a 90% or higher school attendance rate.

Total number of counseling sessions performed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Men and boys

Related Program

Home for at-risk, runaway, or homeless teenage girls and boys

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of high school seniors who graduate from high school on time

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Men and boys

Related Program

Home for at-risk, runaway, or homeless teenage girls and boys

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of children exceeding 80% school attendance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Men and boys

Related Program

Home for at-risk, runaway, or homeless teenage girls and boys

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of grants and research funding awarded to the institution

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Men and boys

Related Program

Home for at-risk, runaway, or homeless teenage girls and boys

Type of Metric

Other - describing something else

Direction of Success

Increasing

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Related Program

Home for at-risk, runaway, or homeless teenage girls and boys

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of individuals applying skills learned through the organization's training

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

By providing both long-term shelter and mental health care, the goal is to prevent homelessness for at-risk teens by reunifying them with their families or transitioning them into positive living situations. Our mission is providing a home for teens in crisis, transforming lives, and strengthening families. As a crisis intervention program, we focus on keeping the family unit intact without requiring the involvement of a public agency, such as social services. An average of 90% of the teens successfully transition back home with their families, and 10% are referred to a higher level of care when necessary.

In addition to basic necessities, the teen girls and boys receive: individual and family counseling, mental health care treatment and referrals, academic support, drug and alcohol prevention education, and live-in case management rather than a rotation of staff. The teens also complete daily chores, volunteer, and are given life enrichment opportunities focused on college readiness and independent living skills. Counseling and mental health care are essential to resolving the deeper rooted issues behind why teens become homeless, enter a life of substance abuse, or become victims of human trafficking or gang involvement.

Since 1985, Hope Harbor (formerly known as Laurel House) has filled a gap in services as the only long-term, preventative care program for at-risk, runaway, and homeless teens in Orange County, CA. Hope Harbor is also the only program providing accessible case management with live-in house parents, rather than employing a rotation of staff. As the needs of the homeless grew and evolved within the community, Hope Harbor expanded to create a second home for teenage boys.

President and CEO of Orange County Rescue Mission since 1992, Jim Palmer volunteers his time as the President/Executive Director of Hope Harbor. He has served as a local elected official, a County Housing Commissioner, and a Senate Confirmed Presidential Appointee. Through his various roles, Jim has grown to be a leading expert on the issues and needs of the homeless in Orange County, CA.

Donna Giddings, the House Parent for the past 25 years, lives at the Hope Harbor Girls Home with her husband, Steve, who works for the city of Tustin. As the county Licensed Administrator of both homes, Donna manages a schedule for the teen girls and provides live-in case management. In case management meetings, the teens create and track personal goals. These goals include maintaining sobriety, improving time management skills, expressing emotions in a healthy way, resolving family conflict, and adopting healthy coping mechanisms. Once the teens complete their case management plan, they will transition back home with their families or into another positive living situation.

Margie Diaz, LCSW has been the Hope Harbor licensed therapist since 2000, providing individual and/or family counseling to our at-risk teens and their families. She also provides mental health diagnoses, referrals to psychiatric care, and treatment of present mental, social or emotional issues. Margie has extensive training in Chemical Dependency, Child Abuse and Neglect, Case Management, Crisis Intervention, and Suicide/Homicide Risk Assessment. She has over 25 years of experience in a variety of settings working with youth and their families in Orange County and is the Executive Director of California Youth Services.
Derrick Burton oversees Hope Harbor as the Program Director. He was awarded an Honorary Doctorate in Biblical Addictions Counseling has earned certifications as a Masters Level Registered Addictions Specialist (M-RAS), Masters level Drug, Alcohol and Addictions Counselor (MDAAC), AND Substance Use Disorder Certified Counselor III- Clinical Supervisor, (SUDCC III-CS).

Since 1985, Hope Harbor (formerly knowns as Laurel House) has helped prevent hundreds of teen girls from becoming homeless in Orange County. In March 2020, we opened our Rip Tide Boys Home, allowing us to provide direct services to teen boys as well. Last year, Hope Harbor has kept 11 girls and 5 boys from being homeless and provided family reunification and counseling services to 44 additional family members. We have provided more than 2,221 shelter bed nights, 300 case management sessions, 6,663 home-cooked meals, and 1,562 rides to school, volunteer opportunities, and activities. We also provided quality mental health care, which included more than 350 life-skills training sessions, and 469 individual and family counseling sessions.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve at-risk, runaway, or homeless teen boys and girls in Orange County.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, Social Media private groups,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Many of our alumni said that they wished there were more transitional options after their time at Hope Harbor. This year, we opened our Alumni Housing for teens who have graduated high school or have turned 18 and are unable to reunify with their families. We continue to provide a safe place to live, case management, and counseling services while also equipping them with the skills needed to live independently.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Based on the survey we conducted back in 2018, we saw that many of our alumni were living in stable housing, maintained their sobriety, and were gainfully employed. This survey allowed us to have a more open relationship with our alumni and has helped us reconnect with a number of them. Prior to COVID-19, we had planned to have alumni events every month so that we could continue these vital relationships, and we look forward to planning them again in the future. Our hope is that our alumni would feel comfortable in sharing more of their feedback so that we can continue improving our teen shelter program.

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Laurel House, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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Laurel House, Inc.

Board of directors
as of 2/16/2022
SOURCE: Self-reported by organization
Board chair

Mr. Bart Hansen

Ransomed Heart Ministries

Term: 2014 - 2018

Bart Hansen

Ransomed Heart Ministries

Mark Conzelman

NIEUPOINTE Enterprises

Chris Ferebee

Yates & Yates, LLP

Steven Callahan

Orange County Rescue Mission Health Care Services

Ralph Duff

Consultant

William Guard

Dentist

Jackie Nowlin

Community Volunteer

Joe Oltmans

Oltmans Construction Company

Jim Palmer

Orange County Rescue Mission

Organizational demographics

SOURCE: Self-reported; last updated 11/03/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data